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Post Office Money Data Breach Compensation Claims Guide – How Much Compensation Can I Claim? – Amounts For Post Office Money Data Breach

How To Claim Damages If Post Office Money Breached your Data Privacy

In this guide, we explore what you may need to prove you suffered because of a potential Post Office Money data breach. We’re going to discuss data breach claims in depth. In doing so, we will explore what beaches are, how they are caused and what implications they can have.

Post Office Money data breach claims guideHere at Legal Expert, we understand that the claims process may appear daunting. However, please do not let that prevent you from seeking the justice you deserve. It could be less stressful than you realise.

It’s important to know that you don’t require a solicitor to claim. However, we believe that they can assist you throughout the claims process by answering questions, offering advice, and ensuring you receive an accurate amount of compensation.

If you have evidence of a valid claim, our advisers would be more than happy to speak with you regarding your potential claim. They offer free legal advice and you won’t be under any pressure to proceed with the services of our solicitors.

Call us today on 0800 073 8804. For your convenience, lines are open 24/7 every day (and night) of the week.

Select A Section

  1. A Guide To Data Breach Claims Against Post Office Money
  2. What Is A Data Breach Claim Against Post Office Money?
  3. What Personal Information Is Protected By The GDPR?
  4. Has The ICO Issued Fines Against Banks?
  5. Should I Contact The ICO If My Data Privacy Has Been Breached?
  6. What Types Of Compensation Could You Be Awarded?
  7. Data Breach Compensation Settlement Calculator
  8. How To Take Action If Your Data Rights Were Breached
  9. How Data Breach Solicitors Could Assist You
  10. No Win No Fee Data Breach Claims Against Post Office Money
  11. Contact Legal Expert
  12. Related Services

A Guide To Data Breach Claims Against Post Office Money

Data privacy laws and regulations such as the General Data Protection Regulation (GDPR), have strengthened the requirement for companies to process data safely. The GDPR is EU legislation but was enacted into UK law through the Data Protection Act 2018.

Though there are measures set in place to enforce data security, there are unfortunate circumstances that can lead to a data breach. If you happen to have been affected by a data breach, then you may consider taking legal action for the financial or psychological harm that you’ve endured.

Throughout this guide, we aim to outline the claims process. We aim to answer the following questions, amongst many others:

  • What is a data breach, and how is one caused?
  • If I’ve suffered financial loss due to a breach, could I claim?
  • Can I take legal action if I have experienced psychological suffering?
  • Could a solicitor offer to handle my claim?
  • Am I entitled to a No Win No Fee agreement?

We may not be able to cover all queries about the claims process in this guide. Therefore, if your circumstances are not mentioned, please don’t worry. Contact our claims team to discuss your potential case in depth.

Time Limit

Data breach claims should meet specific criteria in order for you to be able to proceed with it. For instance, many data breach cases must be made within 6 years of the date of knowledge of the breach.

Understandably, this may sound like a lengthy period of time, but it is crucial to begin your case as soon as you’re able. Starting your claim as early as possible can give you time to build your case. If your claim exceeds the time limit, then the eligibility of the claim would become compromised.

Additionally, it is essential to acknowledge that some exceptions and factors can impact the limitation period. For instance, if your data breach claim involves human rights violations, then you would have 1 year.

If you are unsure whether your potential case meets the criteria listed above, then please feel free to contact our advisers. Our claims team are well versed in the claims process and can offer free legal advice. You’ll also be under no obligation to proceed with the services of our solicitors.

What Is A Data Breach Claim Against Post Office Money?

You might be questioning what is meant by a personal data breach and how they are caused? In short, a data breach is when your data is accessed, destroyed, lost, disclosed or changed unlawfully, deliberately or accidentally.

Personal data is any information that could identify you or be used with other data to identify you. It includes the following:

  • Name
  • Home address
  • Banking details
  • Mobile number
  • IP address
  • Usernames and passwords

It is outlined by law that all organisations that process personal data are required to implement data protection measures. If a data breach were to occur, it could cause financial loss or psychological harm.

A potential Post Office Money data breach could involve customers’ personal information, but also employees’ personal data. Employee personal data includes home addresses, employee numbers, financial details and certain information on CVs.

Regardless of whether you are a customer or an employee, if a data breach has caused you to suffer financially or experience psychological harm, you could have grounds to make a claim.

When we discuss data breaches, it is essential to acknowledge that many factors can contribute to their cause. Throughout this guide, we will explore them in greater detail. In the meantime, if you have any questions, please contact our advisers today.

What Personal Information Is Protected By The GDPR?

We previously touched upon the General Data Protection Regulation (GDPR) and its importance in data protection law.  There are certain roles defined in data protection law:

  • The data subject — the person whose data is processed.
  • A data controller — typically responsible for the security and privacy of data. They decide how and why your data will be processed.
  • Data processors — the party who is sometimes responsible for processing personal data on behalf of the data controller.

Data controllers and processors have duties and responsibilities to adhere to. They should process personal data within the remit of the following principles:

  1. Ensure Lawfulness, fairness and transparency
  2. Only process data for the reasons they’ve advised the data subject of
  3. Process as minimal personal data as necessary
  4. Maintain accuracy
  5. Store as little for as long as is necessary
  6. Keep personal information secure
  7. Be accountable for data protection and breaches

However, while the measures listed above can contribute to safer data protection, there are still circumstances that can arise. Data breaches can still occur and result in employees’ and customers’ personal information being compromised.

If you can provide evidence that shows a data breach has caused you to suffer mentally or financially, then our solicitors could offer to take on your case. For more information, or to access free legal advice, please speak to our advisers.

 Has The ICO Issued Fines Against Banks?

Within this section of our guide, we have chosen to look at a case study on the Information Commissioner’s Office (ICO) issuing fines against banks.

It was reported that Lloyds Banking Group’s Bank of Scotland division was fined £75,000. The fine was issued by the Information Commissioner’s Office (ICO) as the bank had faxed customers’ information to the wrong people. The personal information included payslips, bank statements, and various accounting details.

There is no indication that a Post Office Money personal data breach has occurred at the time of writing. In the event of a data breach, however, the ICO could issue fines.

It’s crucial to consider that an ICO complaint cannot provide victims of a data breach with compensation. To seek compensation, you would have to prove you suffered mentally or financially and make a data breach claim.


How Could My Data Privacy Be Breached?

Understandably, when we discuss data breaches, many people automatically relate the incident to a technical error or cybercrime. However, it is essential to highlight that there are human errors that can cause data breaches.

For instance, the following incidents could lead to a data breach:

  • If an employee were to send a letter or email containing personal information to an unauthorised recipient, it could expose a customer’s data.
  • If a filing cabinet containing personal information is unlocked, then an unauthorised party could gain access to it.

Rightfully, you expect your personal data to be treated respectfully and stored securely. However, if your personal data has been compromised and you suffer psychologically or financially, you rightfully might consider making a data breach compensation claim.

Should I Contact The ICO If My Data Privacy Has Been Breached?

In theory, data protection law and its connected measures should combat and prevent data breaches from occurring. However, there are circumstances where technical faults, cybercrime and human errors happen.

To make a data breach compensation claim, you will be required to supply evidence to support your case. One form of evidence you could provide is documentation of a complaint. If a breach were to occur and cause you financial loss or mental harm, by submitting a formal complaint, the company in question may carry out an internal investigation into the matter.

You may also make a complaint to the ICO. The ICO can then launch their own investigation into the matter if they decide to. However, you would need to complain to the ICO after first contacting the bank. And, you’d have to do so within 3 months of the bank’s final response to you about the issue.

While the ICO could hold the company accountable for a data breach, it cannot help you acquire compensation for its effects. However, you could build a case, make a claim against the company, and seek compensation.

 What Types Of Compensation Could You Be Awarded?

A data breach has the potential to cause varying degrees of harm and complications. Therefore, a potential compensation award can be broken into two specific components:

  • Material damages — compensation for financial loss.
  • Non-material damages — compensation for psychological harm.

As we have previously stated, having evidence to support your claim is incredibly important. Without evidence, pursuing a claim can be challenging. In the previous section of this guide, we outlined how you could make a complaint, the responses to which could be used as evidence.

However, you may also obtain medical evidence to support your claim. Medical evidence can prove the seriousness of your condition well as prove that the data breach caused or worsened it.

If a data breach causes psychological harm, and you wish to make a claim, you will be required to attend a medical assessment to have your condition assessed. The professional conducting the evaluation will ask you a series of questions regarding the harm.

The medical professional will also evaluate the severity of your condition and conclude whether there are any future or long-lasting implications. Once the assessment has been completed, the information collected will be placed in a report. The report will then be used to value and support your case.

Should you have any questions regarding the medical assessment, then please do not refrain from contacting our advisers. By clicking the live chat icon in the corner of the page, you can message our advisers and access free legal advice.

Data Breach Compensation Settlement Calculator

Thanks to the Vidal-Hall and others v Google Inc [2015], those who have suffered psychological harm due to a personal data breach could have grounds to claim against the liable party, whether they additionally suffered financial loss or not. Prior to this case, it wasn’t possible to claim for psychiatric damage caused by a personal data breach unless you’d also suffered financial loss.

During the case, the Court of Appeal held that, in data breach claims, psychological harm could be subject to the same valuation methods as in personal injury law.

We receive a lot of questions regarding the claims process. We are asked, for example, if we can provide estimated compensation figures for those who intend on pursuing a claim. Our advisers can do this at no charge to you.

Every claim is unique to the circumstances at hand. For instance, the type of harm, its severity, and any long-term implications can play a critical role. To further your understanding of compensation levels for psychological damage, we have used the Judicial College Guidelines to create the below compensation table.

(The Judicial College Guidelines may be used by solicitors to value injuries. It has recommended figures for varying illnesses, injuries and conditions.)

Injury TypeSeverityAmount AwardedAdditional Notes
PTSDLess SevereUp to £7,680The individual would be expected to make a full recovery within 2 years.
PTSDSevere£56,180 to £94,470The individual would experience life-altering implications that affect their social and professional experiences.
Psychiatric Damage GenerallyModerate£5,500 to £17,900Cases of this nature would have implications on substantial levels, but with the support of a medical professional, significant recovery can be made.
Psychiatric Damage GenerallySevere£51,460 to £108,620Would result in life-altering complications to mental health. In return, this would affect various areas of life and relationships.

Claiming Material Damages

You could also claim for financial loss. For instance, if you happen to have experienced any of the following due to a data breach, then you could be awarded compensation:

  • Medical expenses such as the cost of therapy to deal with emotional distress.
  • Medication costs such as anxiety medication
  • Travel expenses — for instance, if you take the bus to therapy.

In order for the factors mentioned above to be taken into consideration, you must be able to provide evidence to support your claim. For example, if you can provide receipts or bank statements, then this could help.

If you’d like to gain a more precise estimated figure relating to your case, then please speak to one of our advisers.

How To Take Action If Your Data Rights Were Breached

As we enter the final sections of this guide, we shall offer impartial advice regarding Post Office Money data breach claims. However, you may have additional questions, and it’s for that reason why we will outline ways you can access free legal advice.

For instance, by speaking to an adviser regarding your claim, you could find out if you’re eligible to make a claim, how much compensation you could be entitled to, and much more.

However, before we discuss these relevant points, you may question how you can find the appropriate solicitor to handle your case? Within the section that follows, we are going to outline steps you can take to find the best legal representation.

How Data Breach Solicitors Could Assist You

The first step in making a claim is finding the right solicitor to handle your case, as the right solicitor can be the difference between a successful and unsuccessful case.

In many instances, claimants turn to solicitor reviews. By reading client reviews, you can see if a firm is a good fit. You’ll be able to understand whether previous clients had a good experience.

However, while reviews can offer insight, we strongly suggest picking up the phone and speaking to an adviser.

By calling and speaking to a representative, you have the opportunity to ask relevant questions, such as ‘does the solicitor have experience handling cases similar to mine?’ and ‘how will the solicitor ensure my stresses and concerns are addressed?’

We have been fortunate enough to have received many reviews regarding our solicitors’ services.

No Win No Fee Data Breach Claims Against Post Office Money

We hear from claimants concerned about whether they could pay their solicitor if the claim fails. That’s why our solicitors could offer to handle your claim under a No Win No Fee agreement. Essentially, if the claim fails, you wouldn’t have to pay the solicitor’s fees.

Before a solicitor can agree to take on a claim, the case must be accessed. For instance, your case should meet the relevant criteria — such as the time limitations we mentioned earlier. Once an evaluation has taken place (and is successful), you would be provided with a Conditional Fee Agreement (another term for a No Win No Fee agreement).

With a No Win No Fee agreement, you would have access to the following benefits:

  • No upfront solicitor fees, which could allow you to begin your case as soon as possible.
  • No solicitor fees while the case is active.
  • Should the claim be unsuccessful, you would not be obligated to cover the solicitor fees.

If the claim happens to be successful, your solicitor will retain a success fee. This is a minor percentage of your compensation. However, by law, this fee is capped, and you’d know the percentage before you even sign the No Win No Fee agreement.

The terms and conditions will be outlined in the No Win No Fee agreement. If you have evidence of a valid claim, please contact our advisers today.

Contact Legal Expert

If you can prove that you suffered a Post Office Money data breach, you may be considering claiming. Get in touch with our advisors if you have evidence of a valid claim.

Here at Legal Expert, our claims team would be more than happy to speak with you. Our advisers are well versed in the law, which means they can offer free legal advice. You’d be under no obligation to proceed with the services of our solicitors.

Therefore, if you have been affected by a data breach, please do not hesitate from contacting us. You can reach our advisers in one of the following ways:

We look forward to hearing from you.

Related Services

Thank you for taking time out of your day to browse through the guide, we hope you have found it informative. Now that you have read this guide to the very end, you might want to read some additional resources to further your understanding of data breach claims.

ICO complaint: You can tell the ICO about data breaches under certain circumstances.

Data Protection: Find out more about data protection laws.

NHS Anxiety: NHS advice about anxiety disorders.

Post-Traumatic Stress Disorder Compensation: We look at claiming compensation for PTSD.

No Win No Fee: Would you like to learn more about No Win No Fee agreements? Look no further. Our guide will answer your questions.

Data Breach Compensation: Our guide explores data breach claims in more depth.

Other Useful Compensation Guides

Thanks for reading our guide on what to potentially do following a Post Office Money data breach.

Written by Brennan

Edited by Victorine

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