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Marriott International Hotels Data Breach Compensation Claims Guide – How Much Compensation Can I Claim?

There have been a lot of changes in the way that organisations are allowed to use your data these days. Since the introduction of the UK General Data Protection Regulation ( UK GDPR) and The Data Protection Act 2018, organisations have a duty to keep any data they hold on you safe and secure. If they fail to do so, and a data breach occurs, you could be entitled to claim compensation for any harm caused. In this guide, we’re going to discuss when a Marriott Hotels data breach claim might be required.

Marriott International Inc data breach claims guideSince the UK GDPR was launched, you have much more say in who can hold personal information about you, how it is used and who else it can be shared with. It also means that companies like Marriott Hotels need to put procedures and systems in place so that any information remains confidential and doesn’t end up in the wrong hands.

While some data breaches might not cause any problems at all, there is the possibility that they can cause a lot of harm and, if they do, the Information Commissioner’s Office (ICO) could step in and issue a large fine to the firm responsible.

If you are considering making a data breach claim, Legal Expert is here to help you. We provide free legal advice in conjunction with a no-obligation telephone assessment. After an advisor has reviewed what happened, they could refer you to one of our specialist No Win No Fee solicitors.

To find out more about starting a claim right away, please contact us on 0800 073 8804 today. Alternatively, to read more about the UK GDPR and data breaches, please continue reading.

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Marriott Hotels Data Breach Compensation Claims Guide

Since the UK GDPR came into effect, organisations have to take steps to try and ensure that their databases and files aren’t accessible by unauthorised parties. Should they fail to do so and your personal data is breached, you might be eligible for compensation. However, you must satisfy the data breach claims eligibility criteria. This is:

  • The data controller or processor failed to comply with the data protection legislation that is in place. This lack of compliance caused the breach, either accidentally through human error or deliberately, such as through cybercrime. A data controller is generally an organisation that decides why personal data will be processed and how to go about it. The controller may instruct a processor to process data on their behalf.
  • Your personal data was compromised in this breach.
  • This breach of your personal data caused you harm either financially or mentally (or both).

As this guide progresses, we’ll examine what can cause a data breach, what harm it can lead to, and when compensation could be requested. We’ll also examine the complaints procedure you could use to learn more about how your data was leaked and when you might need to escalate the complaint to the ICO.

There is a 6-year time limit for making data breach claims which is reduced down to a single year if the complaint is about a breach of your human rights.

While that might seem like a long time, our advice is always that you should start the claim as soon as you can. That’s because you’ll find it easier to recall what happened and the effects of the data breach in the months following the incident than you will years down the road. Furthermore, an early start could make it easier for your solicitor to gather supporting evidence.

If you’d like a free assessment of your claim, please contact an advisor. If they believe there’s a reasonable chance of making a successful claim, your call could be referred to a No Win No Fee solicitor today.

What Is A Marriott Hotels Data Breach

The definition listed in the UK GDPR is a security breach which results in personal information being accessed, lost, altered, destroyed or disclosed. The reason for the breach might be illegal, a deliberate act or a complete accident and could involve physical documentation as well as electronically stored information.

As well as the more extreme cases where a hotel’s computer network is hacked, a data breach can be caused by simple human errors. For instance, if your hotel booking confirmation containing personally identifiable information is emailed or posted to the wrong customer. In another example, if documents containing your personal details are placed into a rubbish bin rather than being shredded, then your information could become available in the public domain.

When a hotel finds out about a breach of its data, they will need to assess whether it puts anybody at risk. If it does, then they are obliged to inform the ICO and the customer about the data that was exposed, when it happened and how it happened.

If you would like Legal Expert to help you with a Marriott Hotels data breach claim, please get in touch with a member of our team today.

How An International Company Could Breach Your Data Privacy

In this part of our guide, we’re going to look at different ways in which a hotel could cause a data breach. As you’ll see, not all are caused by computer or network security issues. Here are some examples:

  • When a letter or email with your personally identifiable information is received by another customer.
  • Where your personal details are viewed by a member of staff with no business reason to do so.
  • If a computer screen is left unlocked and your details are seen by contractors or non-hotel staff.
  • When the hotel’s network security is breached and computers become infected with viruses, malware or ransomware.
  • If documentation containing personal information is disposed of rather than being destroyed and ends up in the wrong hands.

If you’re aware of a Marriott Hotels data breach which has affected you and would like to talk to us about starting a claim, please contact an advisor today. Provided you can prove the harm suffered, you could have reasonable grounds for success.

Could The Information Commissioner’s Office Help With My Privacy Breach?

Should you decide that it’s time to think about claiming compensation following a hotel data breach, you’ll need some form of evidence to back up your allegations. In some cases, this might be obtained by complaining to the hotel or by asking the ICO to investigate what’s happened.

In the first instance, you’ll need to speak with hotel management and explain why you’re complaining. After they’ve investigated, you should receive a formal response to your complaint. If you’re not happy with their findings, you should be provided with a way of escalating the complaint such as writing to the head office or a data protection officer within the group.

After you’ve run out of complaint options within the company, and you’re still unhappy with the outcome, you could begin discussions with the ICO. But don’t leave it too long otherwise, they can refuse to investigate your concerns.

It’s quite important that we tell you that while a complaint can provide you with answers about what caused a data breach, it won’t mean you’ll receive any compensation. The only way that will happen is if you raise a compensation claim against the firm yourself. Therefore, if you’re at the point where you’d like to start a claim for a hotel data breach, why not contact Legal Expert for free advice on how to proceed?

If your claim is taken on, your solicitor will work with you to decide whether you need to complain to the ICO or whether they could negotiate a compensation settlement with the hotel directly. Please call one of our specialists today for a no-obligation assessment of your claim.

How Victims Of A Cyber Attack Could Be Compensated

As we’ve already covered why a data breach claim might be needed, we’re going to use the next few sections to look at what you could claim compensation for, how much might be paid and when using a No Win No Fee agreement could reduce the stress involved with claiming.

When your solicitor sits down to work out what compensation to ask for, they’ll usually look at two different elements:

  • Material damages which aim to compensate you for all of the financial losses you’ve incurred.
  • Non-material damages which could compensate you for psychological damages caused by the data breach.

We’d really love to tell you exactly what you could include in your claim, but the truth is that every claim is unique. However, once your claim has been properly investigated by a solicitor, we’ll be able to tell you what you could include in your claim.

For instance, when making a claim for your financial losses, the solicitor will also consider whether there will be any long-term impact.  One example of this could be where your personal details have been sold to criminals who use them to take out the likes of mobile phone contracts which could affect your credit file for years to come.

Similarly, if you’re claiming for psychological damages, your solicitor will need to find out whether the anxiety, stress or depression has led to problems with work, relationships, education or everyday life.

All of these considerations are really important because it’s vital that everything is included in your claim. That’s because after you’ve settled a claim, you can’t ask for further compensation that you forgot to include later on.

Why not speak to us today to see if we can assign a solicitor to your case who’ll assess all aspects of your claim for you?

How Much Could You Be Awarded For A Data Breach By Marriott International Inc?

Now we’re going to move on to the potential compensation figures that could be awarded for the harmful effects of a data breach. There was an important case heard by the Court of Appeal, Vidal-Hall and others v Google Inc [2015], in which the judges decided that, unlike some compensation claims, it’s possible to claim for psychological harm even if you’ve not suffered any financial losses. In addition, they decided that any compensation awarded for non-material damage should be to the same level as personal injury claims.

Therefore, the following table contains example compensation figures taken from the Judicial College Guidelines, a document that judges and solicitors use to help determine settlement figures.

Type of Claim Claim Level Settlement Bracket Details
Post-Traumatic Stress Disorder Severe £56,180 to £94,470 The victim will struggle to cope at all and the trauma will be largely disabling.
Post-Traumatic Stress Disorder ( Moderate £7,680 to £21,730 In this category, the prognosis will be good and the victim will already have largely recovered.
Psychiatric Damage (General) Less Severe Up to £5,500 Symptoms may involve minor anxiety and depression, which resolve in good time.
Psychiatric Damage (General) Moderate £5,500 to £17,900 In this category, there will have been a large number of issues but the victim will have improved well and there will be a good prognosis.

To help prove the level of your injuries, which is important when trying to secure the right amount of compensation, you’ll need to attend a local medical assessment as part of your claim. The specialist will review your medical records and ask questions about how you’ve suffered. Once the appointment has finished, the specialist will prepare a report that contains their findings which will be sent on to your solicitor.

How A Data Protection Or Privacy Breach Lawyer Could Help You

If you are going to make a claim but don’t know which solicitor to use, where should you turn? Well, you might ask friends for a recommendation, you could read online reviews (you can read ours here) or you could just find the most local law firm to work with.

In theory, all of those steps could work, or they could be a waste of time! Why not make things easier on yourself and speak with Legal Expert? We have a team of solicitors who’ve been supporting our clients for decades. If your claim is taken on, your solicitor will explain any complex legal jargon, provide regular updates and do all they can to try and achieve the maximum compensation possible in your case.

No Win No Fee Data Protection Breach Claims Against Marriott International Inc

To make the claims process less stressful and to reduce the financial risks, our solicitors offer a No Win No Fee service for all claims that are accepted.

In the first instance, a solicitor will need to verify that there’s a chance of making a successful claim. After they’ve done so, and when you’re happy to proceed, you’ll receive a Conditional Fee Agreement (CFA) to review. In the CFA, you’ll find details of the work your solicitor will carry out and it will clearly show that:

  • You won’t need to pay any upfront charges.
  • No hidden charges or solicitor’s fees will be requested while the claim proceeds.
  • If the claim is unsuccessful, you won’t be expected to pay solicitor’s fees at all.

If your solicitor goes on to win your case, they’ll retain a percentage of your compensation to cover their costs. This is known as a success fee which is capped by law. So you know the percentage payable in your case, the success fee will be listed clearly in the CFA.

Sue For Data Breach Compensation

If you’d like to begin a claim for a hotel data breach with Legal Expert today, here’s how to get in touch with us:

Additional Claim Resources

This is the final section of our guide, about the steps that could be taken, should a Marriott Hotels data breach occur, so we’ve decided to provide some links to resources which should prove useful:

Marriott Hotel Accident Claims Guide – Information on how to make a claim for injuries sustained while in a Marriott Hotel.

Data Breach Compensation – A guide which explains how to claim for different types of data breaches.

Post-Traumatic Stress Disorder Claims – Details on when you could claim compensation for PTSD.

Your Data Matters – A series of ICO guides about personal data security.

Anxiety Information – NHS advice on dealing with anxiety.

Freedom Of Information (FOI) – Guidance from the government about Freedom of Information requests.

Guide by Hambridge

Edited by Billing

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    • Patrick Mallon

      Patrick is a Grade A solicitor having qualified in 2005. He's an an expert in accident at work and public liability claims and is currently our head of the EL/PL department. Get in touch today for free to see how we can help you.

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