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Bus Accident Claims – How Much Compensation For A Coach Or Bus Accident Claim?

By Marianne Herondale. Last updated 26th April 2022. Welcome to our guide to bus accident claims. If you’re injured in a bus accident through no fault of your own, you could be able to claim compensation for it.

Despite their best efforts, public transport companies that operate bus, minibus and coach services cannot eliminate every potential cause of an accident. And in many cases, these causes may actually be beyond the service operator’s control. If you have been injured and are looking to make a bus accident claim, this guide will tell you what you need to know.

Bus accident claims

Bus Accident Claims

A bus, coach or minibus accident can result due to negligence on the part of the transport firm regarding the operation of the service. Alternatively, it can be a direct consequence of the vehicle being involved in a crash.

The range of injuries that a person can suffer is wide-ranging. Whiplash is a common injury that passengers will sustain due to vehicle collisions.

However, when it comes to accidents caused by faulty equipment or driver negligence, the range of injuries is much broader, even resulting in death in rare cases.

Who can make bus accident claims?

As all bus and coach companies have a duty of care to uphold their passengers, they must undertake reasonable steps to ensure their health and safety. Whether you’re involved in a bus accident with a private company, school bus or public transport vehicle, you could be entitled to claim if they breached this duty of care and you suffered as a result.

Here are some examples of who may be able to make bus accident claims and why:


  • Being involved in a road traffic accident
  • Tripping on obstructed or unclean bus walkways
  • Falling as a result of erratic acceleration or manoeuvres
  • Suffering whiplash from an emergency stop or harsh braking
  • Being injured as a result of poor maintenance
  • Being trapped in bus doors closed prematurely
  • Falling from a moving bus as a result of bus doors opening prematurely

Other road users

  • Being hit by a bus when crossing a road or while waiting at a bus stop
  • Having a vehicle knock you from your bike
  • Suffering a road traffic accident through no fault of your own

If you’d like to speak to our personal injury claims team about making bus accident claims, they’re available 24 hours a day, 7 days a week. You can reach them by:

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A Guide to Bus Accident Claims

The service we offer victims of a bus or a coach accident starts with an initial consultation session that’s completely free. When you contact us, we’ll arrange to schedule the consultation at a time that fits into your schedule. Therefore, we can capture all the key facts of the accident in a single session. We need to gather all of them to provide our clients with the effective service they deserve.

Based on the details of the accident, we will give you a clear indication of whether you have a valid reason to seek compensation. We can also advise you on the next steps you need to take for your bus accident claims.

We’ll make this question and answer session as easy as possible. We understand that being involved in an accident can be a harrowing experience. That’s why we’ve streamlined the claim process to minimise hardship and stress. Once we have all the facts, we’ll advise you what to do next.

We will also offer to take on your compensation claim on a No Win No Fee basis in most cases. Unless we successfully claim compensation on your behalf, you don’t pay us a thing.

However, one thing to note is that questions like how much can you claim for a bus or a coach accident and how long it will take are sometimes hard to answer completely at this stage without knowing more about your claim. So why not get in touch with one of our personal injury solicitors to find out more about bus accident claims today?

What Is A Bus Accident Claim?

Successfully pursuing a compensation claim when a bus, coach or minibus accident occurs can be rather complex. Two specific issues cause this complexity.

Firstly, just who is responsible? For instance, in some cases, if the automatic door trapped and injured a person, identifying who is responsible may be easy enough. However, what happens when the reason for the malfunctioning of the automatic door is that it’s a direct result of being in a road traffic accident with another vehicle?

Or if the coach or bus suffered damage because of a separate and static outside influence, like a poorly positioned barrier or railing? In these kinds of claims, the route to responsibility is far less clear.

Another issue that complicates a claim following a bus, coach or minibus accident is the wide range of potential injuries that such accidents can create. A lot of the possible injuries will not show their worst side effects until a later time, potentially years after the accident.

There’s also a possibility that an accident claim could change instead into a fatal accident or wrongful death claim.

As you can see from the above information, deciding who is responsible for paying compensation and what can be claimed is extremely complex.

You may well need expert legal advice to pursue bus accident claims. And this is where we come in. We can correlate all of your bus or your coach accident details and help you make a successful compensation claim for the highest amount possible.

What’s the legal definition of a road traffic accident?

A road traffic accident is an accident causing injury to someone or damage to property from using a motor vehicle on the road or in a public place.

Bus Passenger Accident Claim Statistics

In this section of our bus accident claims guide, let’s look at some recent relevant statistics.

2020 statistics

More recent figures released by the Department for Transport in their 2020 annual report show how many bus and coach occupants were harmed during this particular year.

The report reveals that through 2020, the number of bus and coach occupants reported as a road casualty was 1,506. This marked a 51% decrease when compared to 2019.

Just 4 of the bus and coach occupant casualties recorded during 2020 were fatal. This represented a 71% decrease compared to the year before.

How Does A No Win No Fee Bus Accident Claim Work?

Bus accident claims can be difficult and complex, and you may worry about the legal costs involved in pursuing one with help from a professional. This is where we can help. We offer a No Win No Fee agreement for dealing with the legal expenses incurred as part of your compensation claim so you can get expert help without the financial risk involved.

No Win No Fee means exactly what it says. Unless you receive a compensation payout as a result of our actions in pursuing a claim following a bus or coach accident, then you don’t pay a thing. You also don’t have to pay any legal fees upfront or during the claim.

If your claims are successful, personal injury lawyers will deduct a small percentage of your compensation award to cover their costs. This percentage is legally capped, meaning you won’t lose much of your personal injury compensation at all.

Another name for this kind of arrangement is a Conditional Fee Agreement (CFA). The entire idea behind them is to ensure that everybody, regardless of their financial position, can acquire the legal expertise they need to claim compensation following a bus or coach accident.

To learn more about making bus accident claims, please read on or call today for free legal advice.

Who Can Sue for a Bus or Coach Accident Compensation Claim?

Anyone who has been involved in a bus or coach accident and has evidence that it was caused by someone else’s negligence could potentially start a claim.

If the injured person is yet to have had their 18th birthday, a relative or appointed representative can act as their litigation friend to pursue the claim on their behalf. The same applies if the injured person lacks or has lost the mental capacity to make a claim. This is contained in the Mental Capacity Act 2005.

If a bus accident causes death for a victim, then a compensation claim could potentially be pursued by other parties, such as family members.

To learn more about who can make bus accident claims, please get in touch.

Some of the UK’s largest bus operators

What Sort Of Bus Or Coach Accidents Can I Claim For?

Bus or coach accidents fall into two main categories. Some have been caused by the negligence of the transport firm or an employee from the firm, for example, the driver.

And there are also bus and coach accidents caused by a third party, i.e. the driver of another vehicle.

Let’s look at both of these types of bus accident claims in detail.

Bus or Coach Accidents Caused by Negligence

In this category, we have two sub-categories. Negligence on behalf of the company or negligence on behalf of the driver, for example:

Transport Firm Negligence:

  • Badly maintained equipment, i.e. automatic doors.
  • Insufficient safety precautions were taken, i.e. failing to keep the floor dry and slip-free.
  • Mechanical faults causing the bus to crash.

Driver Negligence:

  • Bus colliding with another vehicle or static object like a barrier or bus stop (driver’s fault).
  • Dangerous driving, such as taking bends too quickly.
  • Speeding.

It should be noted that in most cases, a claim for compensation following a bus or coach accident will be brought against the transport firm, even if the accident can be attributed to driver negligence. Why? Because the driver is acting and providing a service on behalf of the bus company.

If you’ve succumbed to harm for any of these reasons above, bus accident claims may be a justifiable cause of action. Get in touch to find out more.

Bus or Coach Accidents Caused by a Third Party

In many ways, this is the more complex of the two categories when successfully claiming compensation following a bus or coach accident. In these cases, an external effect caused the accident to happen. Examples of this are:

  • A vehicle crashes into the bus or coach.
  • The bus driver is forced to avoid an accident with another vehicle, resulting in the bus being run off the road and colliding with a static object.
  • The bus driver is forced to perform an emergency braking manoeuvre due to needing to avoid another vehicle, which results in injury to a passenger.
  • Collision with a static obstacle that has been positioned in a place by a third party where it causes an obstruction.

These are just a handful of examples of how a third party can carry responsibility for a bus or coach accident. And as we can see, in some cases, proving who exactly is at fault can be complicated in some situations. Therefore, you must seek expert legal advice following any such incident if you’re considering making bus accident claims for compensation.

How to Make a Claim for Compensation Following Bus or Coach Accident

Beginning the process of claiming compensation following a bus, coach or minibus accident is a crucial stage of the claim. Your legal firm must understand all of the claim details so they know who to sue. We aim to make this stage of the process as simple as possible so that you understand right from the outset what will happen.

We provide a free-of-charge legal consultation, during which we’ll get all of the crucial details so that we can offer you the best advice about your bus accident claim. Some questions we may ask you include:

  • When and where did the incident occur?
  • What injuries were caused?
  • Also, what actions did the transport company take to assist you following the accident?
  • Have your injuries caused hardship, such as loss of earnings?
  • Are ongoing health issues likely to be experienced due to the injuries you sustained?

We can use this info to determine whether a bus accident claim can be made, against who and what for.

What to do just after being in a bus accident

If you’re involved in a bus accident or an accident in a coach or minibus, we recommend that you take the following steps just after the accident has happened:

  • Keep hold of the bus or coach ticket (or your current bus pass).
  • Ensure the driver knows you were hurt due to the accident.
  • Make a note of the driver’s name and the number of the bus.
  • If possible, take some pictures of the accident site.
  • Write down the registration number of the bus and any other vehicles involved.
  • Make a small sketch of the layout of the accident site if you can.

All this evidence could prove very useful to us. That’s because we could use it while potentially supporting your compensation claim following an accident on a bus, coach or minibus on a No Win No Fee basis. To find out what else you can do to prove bus accident claims, get in touch with us today.

Top tips for proving a bus accident claim

To prove a bus accident claim, it is important to gather as much relevant evidence as possible. You don’t need to hire a solicitor to do so, but we recommend that you do. A solicitor will have the requisite knowledge to advise you on which forms of evidence will help your case the most.

Helpful types of evidence for a bus passenger accident claim could include:

  • CCTV footage – many roads now have cameras that you can request footage from in the event of an accident
  • Photographs of the accident site or injury – visual evidence can help prove both that the accident happened, and that you were harmed as a result
  • Witness contact details – other passengers on the bus may be willing to provide an account of what happened and corroborate your version of events
  • Medical reports – if you sought medical help after the accident, any documentation of your injuries will be helpful for evaluating how much you could be entitled to

This list is not exhaustive. There may be other forms of evidence that could support your case. Once you have gathered evidence, we recommend getting in contact with a legal professional, if you have not done so already.

If you’re looking for a skilled and experienced solicitor to help you with your accident on a bus claim, why not call Legal Expert today? Our advisors can provide a free evaluation of your claim, and could connect you with one of our solicitors.

What Can Be Claimed For after a Bus or Coach Accident?

How much compensation you can claim and what you can claim for will depend upon the individual circumstances of the bus, coach or minibus accident.

Depending on the severity of your injuries and the impact they have had on your life, you might be able to claim back the following expenses. This form of compensation is known as special damages:

  • Care costs – if you need assistance with taking care of yourself as a result of your injuries.
  • Medical bills all medical bills you had to pay as a direct consequence of the accident to treat your injuries.
  • General damages – physical pain, mental stress, and anguish, as well as other general damages.
  • Travel costs – any travel expenses you incurred as a direct consequence of the accident.
  • Loss of earnings a compensation claim for loss of earnings due to the accident and the potential future loss of earnings due to ongoing health issues encountered due to injuries sustained in the accident.

It may be possible to factor in other losses and costs into coach or bus accident claims. Just call our team today to learn more.

Bus Passenger Accident Compensation Amounts

It is very hard to estimate how much you might be able to claim as compensation following a bus, coach or minibus accident. The reason being is that we don’t know enough about your claim—what injuries you’ve suffered and the extent to which you have suffered. That can only be determined by a medical expert, who you’d be examined by as part of a bus accident claim.

However, once we learn more about your bus accident claims, we can provide more specific advice. So why not contact our personal injury claims team by calling the number at the top of this page?

Here though, we can give you an idea of how much compensation you could be entitled to for your injuries. We’ve created the table below using the guidelines produced by the Judicial College, a legal body that reviews compensation awards made by the courts.

InjuryComments / NotesCompensation Brackets
Less serious leg injuries - 3Injuries presenting as a simple fracture of the leg bones. Up to £11,110
Moderate leg injuryMay include multiple or complicated bone fractures in a single limb. £26,050 to £36,790
Severe leg injuryAt this level both legs have been lost. £225,960 to £264,650
Minor – severe wrist injuryPresenting with a variety of different wrist injuries. Up to £56,180
Less severe arm injuryThe victim will have suffered significant disabilities but has a good prognosis. £18,020 to £36,770
Disabling arm injurySuch as the serious fracture of either one of your forearms or both. There will be significant and lasting disability in that arm. £36,770 to £56,180
Severe arm injuryThe complete loss of both arms. £225,960 to £281,520
Moderate neck injuryThis category is broken down into 3 subcategories of injury with matching compensation brackets. £7,410 to £36,120
Severe neck injuryThere a three subcategories of severe neck injury which contain and award compensation to different forms of injury. £42,680 to in the region of £139,210
Moderate back injuryThis is further broken down into two categories of moderate injury. £11,730 to £36,390
Severe back injuryCases can present in a variety of ways and include differing degrees of injury. There are three subcategories. £36,390 to £151,070
Less severe brain damageThe person either has or is predicted to make a good recovery. £14,380 to £40,410
Moderately severe brain damageThe settlement will be based on how severe the injury has been, how much the claimant is able to do and what effect this has had on their life expectancy. £205,580 to £264,650
Very severe brain damageAt this level the person may have some basic ability to follow simple commands. £264,650 to £379,100

These are some of the most common types of injuries encountered as a result of a bus, coach or minibus accident. Neck injuries like whiplash are some of the most common, although care needs to be taken to ensure that what is originally seen as a mild case of whiplash does not have serious health concerns later down the line.

If you’d like to discover more about the potential values of claims, call us today.

Why Choose Us as Your Bus Accident Claims Service?

We are a legal firm that honestly believes that everyone has a right to quality legal representation when pursuing a compensation claim following a minibus, coach or bus accident, regardless of their personal financial position.

When you engage our services for your claim under a No Win No Fee agreement, you can rest assured that we will always act in your best interest in our attempts to get you the maximum compensation you deserve.

Our solicitors pride themselves on their communication skills and will keep you fully updated on your claim every step of the way. Why not find out more by viewing our reviews page to see what some of our past clients think of our services, such as Tom below:

Highly responsive, clear process & associated time frames. I felt confident in their legal experience throughout. Service like this is a comfort to those who need it at what could possibly be a difficult time.

Start Your Bus Or Coach Accident Claim Today

If you have recently been the victim of a bus, coach or minibus accident through no fault of your own, you could be entitled to make bus accident claims for compensation.

If you’d like further advice on making a possible bus passenger accident claim, or would like to proceed with a claim, then you can speak to our expert personal injury claims team 24 hours a day, 7 days per week by using any of the following contact methods:

  • Call us on 0800 073 8804
  • Use our claim form to write to us about your case. We could then call you back at a time that suits you.
  • Or get in touch with us using our live chat feature, bottom right

Helpful Resources and Guides On Making A Bus Passenger Accident Claim

Thank you for taking the time to read our guide on bus accident claims. We hope you’ve found it useful. Below, you can find some further guides you may find helpful.

Bus Passenger Accident Claim FAQs

Can I sue a bus company?

If you’ve been injured in a bus accident that wasn’t your fault, then you may have grounds for suing a bus company. How exactly you were injured in a bus will determine whether the incident could be considered negligence by the bus driver or negligence by the transport firm that runs the bus. However, even if your bus injury can be attributed to driver negligence, it is likely that any potential claim will be made against the company which operates the bus. That’s because the driver is acting and providing a service on behalf of the bus company.

To succeed in a claim, you need to prove that firstly the bus company owes you a duty of care. Secondly, that they breached that duty. And lastly, because of that breach, you suffered an injury.

What happens if a bus hits you?

If you’re struck by a bus, the first thing you should do is seek medical attention. This could be visiting emergency care. Or it could be making an appointment with your GP or doctor, depending on the severity of your injuries.

Now, if the incident happens through no fault of your own, it could be possible to pursue a compensation claim against the operator, such as a bus company. But what if you run out in front of a bus, leaving the driver little time to stop? In that case, a compensation claim would be unlikely to succeed.

Do bus drivers have a duty of care?

Yes, all drivers and road users in the UK, including bus drivers, have a duty of care to pay due care and attention when on the roads and not act in such a way as to cause the risk of injury. This duty of care is contained in The Highway Code.

How likely is a bus crash?

Statistically, buses are one of the safest modes of travel in the UK. However, accidents do happen, and people suffer injuries. According to the Department for Transport, just over 3,000 people suffered a bus injury in 2019.

Who is liable for a bus accident?

Who is liable for the bus accident in which you were injured will depend upon who caused the accident. If the driver of the bus was at fault, they might be liable. Other road users might be liable if they acted negligently. The owner and operator of the bus can also be liable if they act negligently, thus causing the accident to happen, such as failing to maintain the vehicle correctly.

Can you sue a bus driver?

If the driver is at fault, via negligence or deliberately, your bus injury claim could be against them.

Should bus drivers pay special care to vulnerable passengers?

The bus driver should pay special care to vulnerable passengers. These include those in wheelchairs or those who have mobility issues. And a driver should ensure they sit down safely before moving off.

Who could make a claim?

If you suffer an injury in a bus passenger accident, or a relative that cannot claim for themselves has, you could make a claim.

You’re at the end of our guide to bus accident claims. Do you still need more information or free legal advice? Please get in touch with our team today using the number at the top of the page.

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