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Comparison Site Data Breach Compensation Claims Guide

By Lewis Cobain. Last Updated 24th June 2024. Welcome to our data breach compensation guide. This guide looks at data protection breach claims against a comparison site. We’ll explain the justifications behind claiming, the harm that could result and the settlement amounts that could be paid.

When you compare the prices of products online, you sometimes need to hand over personal information to obtain quotes. This can include sites that compare car insurance, energy prices, loans, home insurance and credit cards. That information is often required to ensure the prices listed are relevant to you and your current situation. However, if those details were to get into the wrong hands, it could cause you to suffer. If that happens, you might be able to seek compensation.

Importantly, we will show how the introduction of the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 has strengthened your control over the way in which your personal information is used.

Both of these laws are enforced by the Information Commissioner’s Office (ICO). If they find out about any type of data breach, they may choose to investigate the organisation responsible (or data controller). Should the ICO find that the rules have been broken, they are able to hand out massive data breach fines. However, they can’t award compensation payments to individuals (or data subjects) harmed by the breach.

That’s why you will need to begin your own claim. Legal Expert is here to help if that is what you’d like to do. Our advisors will review your claim in a no-obligation telephone consultation. You will also benefit from free legal advice. If the claim appears viable, you could be referred to one of our data breach solicitors. If they agree to work for you, it will be on a No Win No Fee basis.

Comparison site data breach claims guide

Start a GDPR data breach claim today

If you are ready to discuss making a claim, why not call our specialist advisors right away? You can call our helpline, which is open 24-7, on 0800 073 8804.

If you’d like to learn more about comparison site data breach claims before calling, please continue reading.

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What Are Data Protection Breach Claim Against A Comparison Site?

We’re often asked what constitutes a breach of data protection? Well, the definition supplied by the GDPR is as follows:

A security incident that causes information about a data subject to be destroyed, disclosed, lost, accessed or altered in an unauthorised way.

Data protection breach claims against a comparison site might be possible if you can prove that:

  • The breach took place.
  • You suffered mental or financial damage.

So what are the consequences of breaching data protection that could entitle you to claim? Well, usually claims are used to compensate for any financial losses caused by the breach. In addition, you could also be eligible for compensation for any suffering caused by conditions like distress, anxiety, Post-Traumatic Stress Disorder (PTSD) or depression.

Importantly, you don’t need to prove that the data breach occurred because of a deliberate or illegal act. Any suffering caused as a result of an accidental data breach could lead to compensation being paid.

We are ready to help if you decide to begin a claim. For free legal advice on your options, please speak to a specialist advisor today.

GDPR Compliance Checklist For Businesses

When processing personal information, businesses must be able to demonstrate compliance with several principles laid out by the GDPR. They include:

  • Ensuring data is processed legally, transparently and fairly.
  • Explaining the reason why personal information needs to be processed.
  • Only collecting data that is relevant, necessary and required.
  • Using secure and confidential methods of processing.
  • Ensuring that all personal information that is stored is kept up to date. If old or incorrect information is found, it should be destroyed or amended.
  • Never retaining personal data for longer than necessary.

If a GDPR data breach is identified, then there is a legal obligation to investigate it. Furthermore, the Information Commissioner’s Office must be told about it within 72 hours. Where a risk is identified that relates to one or more data subjects, then they must be informed of the breach without delay.

If you believe you have a valid data protection breach claim against a comparison site, why not call today? We’ll assess your claim for free and explain your options.

When Must Data Breaches Involving Personal Data Be Reported?

If your personal data has been breached, and it could potentially lead to harm, the company responsible must inform you without due delay. They must also report the breach to the ICO.

If you have been made aware of a data breach, but the organisation has not reported it to the ICO, you are able to do so. However, you may wonder, ‘how long do you have to report a data breach?’.

There is a breach of security reporting time frame that must be followed under the UK GDPR. The ICO states that a data breach must be reported within 72 hours of the breach occurring.

Speak to our advisors at any time to find out if you are eligible to claim compensation following a data breach. They offer free, no-obligation consultations, and you could be connected with an expert No Win No Fee solicitor.

How a comparison site could breach customers data privacy

The number of ways data breaches can occur is too many to list here. However, here are a few examples.

  • Sending an email or letter that contains personal data to the incorrect recipient
  • Loss of data due to a cyberattack (examples include those caused by phishing emails, ransomware or keyloggers).
  • Portable devices that contain personal data being stolen or lost.

How To Raise A Complaint With The ICO

As we have shown already, the ICO is able to conduct investigations into potential data breaches. Before you contact them though, you will need to follow the correct process. Initially, this requires you to raise a complaint directly with the comparison site.

You should escalate the complaint where possible if you don’t agree with the response given to your complaint. After you haven’t heard back from the company for 3-months, you could approach the ICO.

If they decide to look into what happened, a report will be produced containing their findings. This could report on any action taken or fines issued. While the report could be helpful, it won’t result in you receiving a compensation payout.

If you believe you have been harmed because of a comparison site data breach, we could help you claim. Our team specialise in assessing claims to find out if you might be eligible to proceed. Why not call today to find out more?

Types Of Data Breach Awards Could You Be Eligible To Claim

Making data protection breach claims against a comparison site can be a complex business. Not only will you need to include suffering that’s already occurred, but your claim might need to include future suffering as well. The problem here is that you are only allowed to make one claim. That means you must include everything to avoid missing out on being compensated fairly.

Claims generally fall into two categories. The first, material damages, looks at any expenses, costs and financial losses that you’ve incurred because of the breach. The next, non-material damages, is used to claim for psychiatric suffering. This could be in the form of anxiety, distress or PTSD.

The calculation for material damages will start with the money you’ve already lost. This should be straightforward enough. However, you shouldn’t stop there if you could lose more money in the future. That might be the case if you need to change your financial accounts because criminals are selling your data online.

Similarly, non-material damages claims will usually start with the injuries that have already been diagnosed. Then a medical report that we’ll discuss in the next section will need to be reviewed. If it suggests any psychiatric problems will continue to affect you in the future, then you may need to factor that suffering into your claim.

We strongly advise having legal representation in data breach claims. That’s because an experienced solicitor could help you to receive a fair level of compensation by ensuring your claim includes all aspects of your suffering.

If your case is taken on by one of our solicitors, they will examine your claim with you in full. They’ll then try to make sure that nothing is missed out before filing it with the defendant. Please call today for further information.

What Can I Do If A Company Breached My Data Protection?

In this section, we will briefly go over how to make a GDPR data breach claim once more. The step by step process is as follows:

  • Raise a complaint with the comparison site.
  • Await their answer and escalate the complaint if necessary.
  • If you’re still not happy, you could complain to the ICO after 3-months have passed since your complaint.

As mentioned, the ICO can’t get involved in compensation claims. Therefore, you might want to contact a specialist data breach solicitor to make a compensation claim for any suffering or financial losses you have incurred. If that is something you would like to do, why not call Legal Expert for a free case review?

Can A Solicitor Help You Sue For A Personal Data Breach?

As we have shown, there is a lot to consider when claiming for the harm that results from data breaches. We believe that having an experienced legal representative working for you can improve the chances of being compensated fairly. If you work with one of our data breach lawyers, they will:

  • Listen to how you have been affected by the breach to try and ensure everything is included in your claim.
  • Arrange for you to be seen locally for an assessment by an independent medical specialist.
  • Gather substantiating evidence to help support your claim.
  • Compile a report and present it to the defendant.
  • Deal with the defendant, their lawyers or their insurers on your behalf.
  • Counter any objections raised by the defendant where possible.
  • Work hard to try and achieve the maximum settlement possible in your case.

Our advisors are ready to help if you need to know anything more. Please call today for free legal advice and a review of your claim.

Pursue Data Protection Breach Claims Against A Comparison Site On A No Win No Fee Basis

We understand that nobody wants to lose money on solicitor’s fees when making data protection breach claims against a comparison site. If you work with Legal Expert, though, that won’t be a problem. That’s because our data breach solicitors offer a No Win No Fee service for all accepted claims. That means you could benefit from an experienced legal advisor with reduced financial risk.

Before your claim is accepted, the solicitor will need to check that it’s suitable first. After your free review, if both parties agree to move forward, the solicitor will give you a Conditional Fee Agreement (CFA). The formal title for a No Win No Fee agreement, this contract shows what will need to happen before the solicitor is paid. Also, it will show that:

  • You don’t need to pay any legal fees upfront.
  • There aren’t any solicitor’s fees to pay while your case is being processed.
  • If your case is not successful, you don’t need to pay any of your solicitor’s fees at all.

The only time you will pay for your solicitor’s work is if they win compensation for you. If that does happen, a small success fee will be deducted from your settlement. The success fee is listed in the CFA as a fixed percentage of your compensation. Importantly, to prevent overcharging, success fees are capped by law.

If you would like us to check if your claim is viable, why not call today? If it is accepted by a specialist data breach solicitor from our team, they’ll handle it on a No Win No Fee basis.

Start A GDPR Data Breach Claim

You have almost completed this article about making data protection breach claims against a comparison site. We hope that we have shown you why you could be eligible for data breach compensation for distress, anxiety and also financial losses. If you’d like Legal Expert to help you make a claim, please:

When you contact us, you won’t be under any obligation to make a claim. If we believe your claim is viable, though, we could refer you to an experienced data breach solicitor from our team. If they accept your case, and you’re happy to proceed, they’ll work for you on a No Win No Fee basis.

Related Guides

Thank you for completing our article on data protection breach claims against a comparison site. In the final part of our guide, we have supplemented the advice we have already provided with some additional resources. If you need anything further, please let one of our advisors know.

Subject Access Requests – Advice on the process to follow when asking a business to provide the personal information they hold on you.

Signs Of Stress –  This NHS article explains the symptoms of stress, the causes and what can be done to reduce them.

Mind – A charity that offers support and advice for anybody experiencing mental health problems.

Finally, you will find a few more of our guides below that are relevant and could help you further.

Compare The Market Claims – Advice on claiming if you’ve suffered because of a Compare The Market data breach.

MoneySuperMarket Claims – Information about why not might be able to claim if this site has exposed your personal data.

Bank Data Breaches – A look at how a GDPR data breach by a bank could result in you claiming compensation.

Other Useful Guides

Thank you for reading our guide to data protection breach claims against a comparison site.

Guide by Hambridge

Edited by Billing

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      Patrick is a Grade A solicitor having qualified in 2005. He's an an expert in accident at work and public liability claims and is currently our head of the EL/PL department. Get in touch today for free to see how we can help you.

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