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How Much Compensation Can I Claim for a Supermarket Accident Claim?

By Mark Ainsdale. Last Updated 11th June 2021. Welcome to our guide to making supermarket accident claims. If you have unfortunately been injured at the supermarket due to third party negligence, then you may consider pursuing a supermarket accident claim. If that is the case, you must take the right steps to ensure your case is as strong as possible and is dealt with by experienced professionals.

Supermarket Accident Claims

Supermarket Accident Claims

As part of the service we provide, we strictly take on all cases on a No Win No Fee basis, which we shall go into greater detail later in this guide. We specialise in providing you with answers to questions such as: how much compensation for slipping on a wet floor? Could I claim with a personal solicitor? And what are the common causes of supermarket accidents?

Should you choose us to handle your case, then you know you are in good hands. Our top priority is to ensure you receive the very best outcome for the pain and suffering you’ve endured due to a supermarket or any retail-based store’s negligence.

If you’d like free legal advice on supermarket accident compensation claims or to proceed with your case, our personal injury advisers are available 24 hours a day, 7 days per week. To reach them, you can:

Select a section:

A Guide to Supermarket Compensation Claims

Supermarkets, more specifically, their owners and operators are bound by law to ensure both their members of staff and employees have a safe experience. There is a duty of care and health and safety practice that must be carried out to ensure supermarkets are up to code, such as:

  • Risk assessments
  • Routine inspections.
  • A high standard of housekeeping.
  • Supply all members of staff with training.

However, despite the rules and measures that have been set in place, there are cases where accidents can occur. For instance, mistakes being made by supermarkets could be a direct implication of understaffing their business or insufficient training. Therefore, if health and safety measures have been neglected, they could cause an accident. For example,  a slip, trip and fall is a very common accident caused if a supermarket has poor housekeeping standards.

We can make things easier for the injured party when pursuing supermarket accident claims by assisting them with the legal process and representation for injured in supermarket compensation claims. We will always act in your best interest, and we will always aim to get you the most compensation we can, without risking your claim in the slightest.

When could I file any supermarket accident claims?

This could be any time that you suffer an accident within the supermarket or on its premises. Now, you must prove that the supermarket breached its duty of care to look after you, the customer. And you must also gather all available evidence to support the validity of your claim.

Should I Make a Compensation Claim or Not?

In short, the simple answer to this question about supermarket accident claims is yes. If you have suffered due to a third party’s negligence, why should you suffer and not hold the party accountable?

Supermarkets in the UK have mostly been bought out by large corporate companies that operate outside the UK. As a result, this allows them to manipulate many UK laws, for example, tax legislation. However, the one area they cannot influence is their legal duties and responsibilities to health and safety.

Supermarkets cannot hide from UK legislation for health and safety, protecting you, the consumer/employee. Therefore, if a supermarket’s negligent actions were to cause you harm, we can help with supermarket accident compensation claims for damages if you have endured.

Supermarket Accident Statistics

Before we progress further into the guide, we wanted to provide you with statistics that could be extremely beneficial to those who intend on pursuing a supermarket claim. As the graph below shows, the number of accidents occurring in the broad industry group which covers retail workers has been slowly declining. However, there are still over 10,000 accidents each year that are reported to RIDDOR. Although not all of these accidents will relate to supermarkets, and not all will be related to negligence, it gives us a good idea of the frequency of accidents in this industry.

supermarket accident claims statistics graph

Supermarket accident claims statistics graph

As we previously mentioned, slips, trips and falls are some of the most common causes of supermarket accidents to staff and customers. While many consider slips, trips and falls to be a minor accident, in many cases, accidents of this nature can often contribute to much larger incidents, such as falls from heights.

The Health and Safety Executive (HSE) has previously outlined 3 of the most common causes of a slip, trip and fall, which includes:

  • Pathways – businesses such as supermarkets must ensure all walkways are suitable, put in the right place, available for use, and are made with relevant material.
  • Design and maintenance – Supermarkets have an obligation to ensure their environment is designed effectively with level stairs, consistent risers, nosings are highlighted where necessary, have handrails available, and consider environmental factors (such as lighting).
  • Housekeeping – Without a strict housekeeping regime, supermarkets could become hazardous. For instance, if staff are not properly trained, spillage could go unnoticed or improperly cleaned. In return, this could lead to an accident.

So if you’ve been injured in any of the ways described above and want to learn more about supermarket accident claims, please get in touch today for free legal advice.

What Can I Claim If There Has Been an Accident or Injury Sustained at a Supermarket?

Surprisingly, supermarkets are among the most common places where accidents or other damaging incidents occur involving the public. These busy, usually understaffed establishments hide a myriad of ways to combat and prevent harm. However, when negligence ensues, there are various ways in which an innocent individual could be harmed.

Therefore, please note that supermarket accident compensation claims consider the varying and unique factors at hand. Each case will be different, but in almost every instance, the types of damages below will be applicable:

Types of Damages

  • General damages in supermarkets – in this set of circumstances, we are speaking about the physical injury. The struggling and pain induced by using the injury after being involved in an incident at your local supermarket. And in extremely unpleasant cases, where you have long-lasting psychological suffering, this will be covered in common damages because of the accident.
  • Special damages in supermarkets – this area of injuries is paid to you the grocery store’s patron where you, unfortunately, suffered an accident. It covers any hardship that is a monetary loss by you, which is a common by-product of a severe accident. For example, if the victim has a job or employment of any kind, they cannot carry out due to the supermarket’s accident.
  • Don’t forget your travel expenses – this relates to any out of pocket expenses encountered due to having to make journeys due to the accident. This could be everything from paying for a taxi home from the hospital to having to take the bus for outpatient treatment every week. It will even include travel costs if you must attend court due to the case.
  • Medical charges – any fees accumulated due to having to have the damage treated, and additionally, any long-term and ongoing treatment. We can further include long-term care costs and also psychiatric care in this section.

To discover what else you can include within supermarket accident claims, please contact our team.

No Win No Fee Supermarket Compensation Claims

Many big supermarket chains have had significant payouts to customers and staff members alike due to accidents cause by negligence. Thankfully, our panel of personal injury solicitors are well versed in handling cases of this nature, which means we could help you make a successful compensation claim if a third party’s negligence caused your injury.

One of our trained advisers will be happy to talk to you and confirm if you have a valid no-fee supermarket accident claim. We shall explain how the supermarket accident compensation claims process works. We will offer some indication of how long it will take to conclude your claim, depending on your case’s facts and the type of injury you have sustained. Our initial consultation is free, and we won’t pressure you to take legal action if you do not wish to.

In legal terms, a No Win No Fee agreement is known as a Conditional Fee Agreement. Essentially, an arrangement of this nature is a form of legal representation that offers people with limited finances a way to gain access to the legal services they require. There are no start-up costs under an agreement of this nature, and there are no hidden fees to cover.

Under the regulations they work under, all solicitors are duty-bound to explain all the pertinent information relating to the work they will carry out on your behalf. Please get in touch to find out how a personal injury lawyer will handle your supermarket accident claims.

For What Reason Can I Claim Compensation Against a Supermarket?

Supermarket owners are required by law to ensure that their premises are free from hazards and that visitors are not at risk of being injured.  The supermarket premises must be routinely inspected for potential risks of injury. All reasonable efforts should be made to reduce any risks to supermarket staff or shoppers to a compliant level with required health and safety standards.

When a supermarket manager or staff member does not fulfil all their responsibilities to maintain an environment safe for shoppers and employees, it is considered a breach of the duty of care and constitutes negligence. A claim for supermarket accident injury compensation will be possible should a known member of staff or visitor to the store sustain an injury resulting from such negligence.

To find out more about the reasons behind making supermarket accident claims, get in touch with our personal injury advisers on the number at the top of this page.

What to Do If You Need to Claim Compensation Against a Supermarket?

If you have been the victim of an accident or another form of an incident that has caused you loss while at the supermarket, you need to take some steps to make sure you have the best chance of making a successful compensation claim. Following these simple steps below will ensure that you have all of the critical facts we will need to sue the supermarket for damages on your behalf.

  • Firstly, document everything, and take photographs if you can. Get the facts of the accident down on paper while they are fresh in your mind.
  • Find out if there are any witnesses to the accident. Get the contact details for these witnesses, and you may need their testimony later for your supermarket accident claims.
  • Ask any doctor or medical staff you have to consult with for their contact information. Once again, you might need this information to claim at a later stage.
  • Make sure that the supermarket knows that an accident has occurred. Most will have an incident form you will need to fill in.

For more information on supermarket accident compensation claims, please read on, alternatively you can call our team for free legal advice relating to your claim. 

How to Make a Supermarket Compensation Claim?

Supermarket accident Claims

Supermarket Injury Claims

There’s much that goes into supermarket accident claims, and the steps you can take in the aftermath can help boost your chances of success.

First, you must establish that your accident occurred because the supermarket was at fault. Once you have confirmed that liability for your accident rests with the supermarket in question, you must provide evidence to prove what injuries you sustained due to the accident, plus any documents, if any, in support of your financial claim.

Firstly, you need to consider if the accident was the supermarket’s fault. For example, due you slip on a wet floor due to poor signage. Or, did an object falling due to inadequate training? During our first free consultation, we will determine the supermarket’s liability in question and measure the extent of your injuries.

Secondly, we will then take all the information and facts about your claim that you can recall, along with a medical opinion if needed. We will need to acquire medical records of the injuries you sustained as evidence in some cases. And of course, you must explain how it happened and where it happened. We can then start to help you with our No Win No Fee service. And we can assist you through every step of the supermarket accident claims process.

If you’re wondering what can be included in supermarket accident compensation claims, then the following section in this guide may be of interest to you. 

Compensation Claim Amounts for Supermarket Incidents? (Updated March 2021)

Below are some of the most common types of injuries that are caused by supermarket accidents. The Judicial College Guidelines has provided the information within the table below. The table emphasises how the kind of accident you experience, the injuries you endure, the injury severity, and long-term complications can profoundly impact your case.

When it comes to claiming other damages such as loss of earnings, the compensation amount will always be driven by the facts of each individually unique case. It is, therefore, impossible to indicate what is true of the amount you might claim, but the general amounts below are close:

InjuryAmountNotes
Toe injury (moderate to severe) £29,380 to £52,620Loss of a single toe, to several
Foot Injury (slight)
Up to £12,900

Simple metatarsal fractures, ruptured ligaments, puncture wounds etc.
Foot Injury (moderate)£12,900 to £23,460
Serious damage to one or both feet in the long-term. There may be a risk of long-term osteoarthritis and/or future surgery.
Foot Injury (severe) £78,800 to £189,110Loss of either one of both feet
Achilles (slight to severe)£6,820 to £36,060Damage to the Achilles resulting in short to long-term pain and discomfort
Ankle Injury (slight to severe) £12,900 to £65,420Short to mid-term damage to the ankle with loss of mobility
Knee Injury (slight) Up to £12,900

Minor damage to the knee, causing short-term discomfort and lack of mobility
Knee Injury (moderate) £13,920 to £24,580
Major damage to the knee that causes loss of mobility and ongoing pain. This bracket also includes injuries which accelerate symptoms from a pre-existing condition over a prolonged period of years.
Knee Injury (severe)£24,580 to £90,290Unhealable damage to one or both knees
Leg Injury (slight) Up to £26,050Minor damage to one of both legs, fractures and sprains
Leg Injury (moderate)£26,050 to £127,530Mid-term damage to one or both legs causing loss of mobility and pain. Awards to the top of this bracket will include injuries where the lg is left little better off than if it had been amputated.
Leg Injury (severe) £91,950 to £253,480Loss of either one or both legs entirely
Finger Injury (slight to severe)Up to £85,170From minor damage to fingers, to loss of one or more digits
Injured Wrist (extreme – slight)£3,310 to £56,180From minor damage to wrist, to complete loss of function
Hand Injury (slight)Up to £4,461Soft tissue damage and minor fractures and sprains which recover within 6 months.
Hand Injury (moderate)£5,260 to £12,460Crush injuries, penetrating wounds, soft tissue type and deep lacerations. The top of the bracket would be appropriate where surgery has failed and permanent disability remains.
Hand Injury (severe)£90,250 to £189,110Complete loss of either on or both hands
Elbow Injury (slight)Up to £11,820

Minor sprains and fractures causing short-term discomfort
Elbow Injury (moderate)£14,690 to £30,050More serious injuries causing loss of function of the elbow but with no major surgery or significant disability
Elbow Injury (severe)£36,770 to £51,460Function of the elbow lost entirely
Arm Injury (minor)£6,190 to £18,020Soft tissue damage and minor fractures and sprains
Arm Injury (moderate)£36,770 to £56,180
Loss of function of both or one arm, or ongoing long-term pain as result of the injury
Arm Injury (severe) £90,250 to £281,520Amputation of one or both arms as result of the injury
Shoulder Injury (minor)Up to £7,410Soft tissue damage and minor fractures and sprains which recover within 2 years
Shoulder Injury (moderate)£7,410 to £11,980
Reduced motor function in the mid-term
Shoulder Injury (severe)£18,020 to £45,070

Restricted movement on the long-term
Neck Injury (minor)Up to £7,410Soft tissue damage and minor fractures and sprains
Neck Injury (moderate)£7,410 to £36,120For injuries resulting in markedly impaired function, serious limitation of movement and the need for surgery.
Neck Injury (severe)£42,680 to £139,210resulting in permanent spastic quadriparesis or where the injured person has little to no movement in the neck despite wearing a collar 24 hours a day for years. The award will depend on the length of time the serious symptoms last, as well as the extent of treatment required.
Back Injury (minor)Up to £11,730Soft tissue damage and minor fractures and sprains where a recovery takes place within two to five years.
Back Injury (moderate) £11,730 to £36,390Injury that causes loss of mobility and reduced use of back on the mid-term
Back Injury (severe)£36,390 to £151,070Loss of motor function or paralysis as result of the injury
Eye Injury (minor) £3,710 to £8,200cases of minor injuries, such as being struck in the eye, exposure to fumes including smoke, or being splashed by liquids, causing initial pain and some temporary interference with vision
Eye Injury (moderate)£8,550 to £19,690Minor but permanent impairment of vision in one or both eyes
Eye Injury (moderate)£22,230 to £36,960Vision in one or both eyes impaired seriously
Eye Injury (severe)£60,010 to £379,100Loss of sight in both eyes, or one eye and loss that is partial of in the other as result of the injury
Partial Hearing Loss or/and TinnitusUp to £42,730Awarded in the cases of tinnitus and/or noise induced hearing loss
Ear Injury (moderate)£29,380 to £42,730Deafness in one ear as result of the injury
Ear Injury (severe)£85,170 to £102,890Total loss of hearing as result of the injury
Face Injury (minor) Up to £4,790For undisplaced fractures of the face, ranging from needing no more than manipulation to a complete recovery following surgery.
Face Injury (moderate)Up to £42,730Breaks and fractures to cheeks, jaw or nose as well as ongoing pain as result of the injury
Head Injury (minor)£2,070 to £11,980Damage to the head that did not result in brain damage as a result of the injury
Head Injury (moderate)£14,380 to £205,000Injuries that result in impaired mental ability, change in personality of loss of motor function
Head Injury (severe)£205,580 to £379,100Injuries that leave the victim in an unresponsive and in a vegetative state due to severe brain damage

If you’d like more specific advice on compensation awards in supermarket accident claims, please contact our team. Once they learn more about your case, they can provide more concrete advice.

Why Choose Us as Your Claim Service?

We have years of experience handling supermarket accident compensation claims, and we have an excellent reputation that we have nurtured from our clients and customers. We aim to make your life as easy as possible while getting you the best deal we can.

All of our team, and our panel of No Win No Fee solicitors, always provide honest, experienced and well-informed advice regarding your case. We will guide you through the supermarket compensation claim process in a friendly manner. We understand that being involved in a supermarket accident can be extremely unpleasant.

On a No Win No Fee basis, you will speak with one of our specialist personal injury solicitors, who will act on your behalf if you have been injured due to a supermarket’s negligence. Our panel of injury lawyers is leading specialist solicitors in dealing with supermarket accident compensation claims.

Call for Free Advice to Start a Claim

You’ve reached the last section of our guide to supermarket accident claims.

Please do not hesitate to contact us if you have any questions regarding your rights to make a claim. We will endeavour to look at your claim and proceed in the best way possible for you.

One specialist personal injury lawyers will act for you on a No Win No Fee basis. This means that your solicitor shall not charge you if your supermarket compensation claim is unsuccessful.

To get in touch:

Useful Links

NHS: When to visit A&E- A guide on which injuries might require a visit to A&E, such as head injuries.

Health and Safety in retail– Information from HSE on health and safety in shops.

How do I know if I’ve broken a bone? NHS guidance on the signs and symptoms of a fracture.

Agency workers claims– a guide for agency workers to claiming against their employer.

Claim against a GP– A guide to claiming for medical negligence against a doctor or GP.

Cycle accident claims- Our guide to claiming following an accident on a bicycle.

Supermarket Accident Claims FAQs

What to do if you are injured in a supermarket in the UK?

If you’re injured in an accident in a shop, you should report it in the shop’s accident book, so there’s a record of it taking place. You should also seek medical attention so that your injuries can be treated and the effects of the accident are noted down.

Can you claim for an injury if you work in a supermarket?

Yes. Whether in a supermarket or elsewhere, all employers have a duty of care to take all reasonable steps to prevent you from being injured.

Can I claim if I fell in a supermarket by something dropped by another customer?

Yes. Although the initial spill may not have been the fault of the staff in the shop, they have a responsibility to make sure that any spills are signposted with warning signs and cleared up promptly to avoid injury.

Can I make a personal injury claim myself?

You don’t need to appoint a solicitor to act on your behalf in a personal injury claim. However, you’ll find that having someone on your side who’s well-versed in personal injury law not only helps the process run more smoothly but ensures you get the maximum compensation you’re entitled to.

What is a good settlement offer?

It’s difficult to calculate the amount that your personal injury claim could be with without knowing more about your personal circumstances. Get in touch with our team today to speak with someone about your case.

What can I claim for in a personal injury claim?

Personal injury claims are made up of two kinds of damages, general and special damages. General damages compensate you for the impact your injuries have had on your quality of life. In contrast, special damages will cover any loss of earnings, payment for medical treatment or care costs that you’ve incurred.

Can you sue for negligence without injury?

No. You can’t be paid compensation just for being in an accident in a supermarket. You must have suffered some injury as a result of the negligence of the supermarket or shop.

What’s the time limit for supermarket accident compensation claims?

You have three years following the date of the accident to make a claim. If you’re under 18, a litigation friend can claim for you up to your 18th birthday. But after that, you have three years to make a claim yourself.

Thank you for reading our guide to supermarket accident claims.

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