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How Much Compensation Can I Claim for an Accident in a Shop?

By Olivia Fitzpatrick. Last Updated 12th July 2021. Welcome to our guide on how to make accident in a shop claims. In this shopping accident claims guide, you can learn more about making shop accident claims.

Whether you’re in a shopping complex, at your place of work, or in local supermarket, if a third party neglects their duty of care, then you may be the victim of an accident. If that is the case, then you may consider making injury compensation claims.

You might be a visitor to the shop or an employee, but wet floors (without warning signs), obstacles, obstructions, uneven flooring or carpeting, and other potential hazards can all cause harm. Conceivably, injuries resulting from such accidents are not the fault of the victim. In some cases, the victim might be due to compensation.

accident in a shop claims

accident in a shop claims

A common misconception about such accidents is that they are trivial, but this could not be further from the truth. An awkward fall may give rise to numerous problems and health concerns, if not immediately then in the future.

If you have been involved in such an accident, filing a claim for compensation can protect you against future losses. As well as this, reporting an accident in a shop can help prevent others from being injured in the same way.

But claiming accident in a shop compensation can be confusing. This shop accident claims guide will aim to clarify the process by which you could be paid the compensation you are owed. If you have been injured by an accident in a shop, this guide is for you.

For a consultation from our team of specialist advisors offering free legal advice, please get in touch today:

Select a section:

A Guide to Shop Accident and Injury Claims

Welcome to our accident in a shop claims guide.

If you have suffered a personal injury in a shop as the result of an accident, you might be due accident in a shop compensation. But you may have a lot of unanswered questions and concerns. Common questions which people could have about shop accident claims include;

  • Who is going to pay for the damages?
  • What about the resulting medical expenses?
  • What about the loss of earnings after taking time off of work?
  • How much compensation for slipping on wet floors or surfaces?
  • What legal options do you have in this sort of predicament?
  • What kind of money can you expect as compensation?

In this shop accident claims guide, we will summarise everything you need to know about accidents that take place in a shop, providing you with a solid foundation of knowledge.

Slip, trip and fall compensation amounts can be different, depending on many factors. In this guide, we will illustrate many of these factors and describe how they could affect you. If, for example, you want to claim for slipping on a wet floor or surfaces, then our guide should be a good place to get started with your accident in a shop compensation claim.

Essentially, this guide will provide you with the necessary information and answer your questions and concerns regarding shop accident claims. Therefore, you will be in a more informed position should you decide to proceed. If you do decide to move forward with the case, we will even mention how to contact a law firm and discuss the costs of doing so.

What Type of Shop did your Accident Happen in?

  • Discount Shop Accident
  • Sofa Shop Accident
  • DIY Shop Accident
  • Shopping Centre Accident
  • Shopping Mall Accident
  • Garden Center Accident
  • Toy Shop Accident
  • Pet Shop Accident
  • Gift Shop Accident
  • Shoe Shop Accident
  • Hardware Shop Accident
  • Food Shop Accident
  • Furniture Shop Accident
  • Clothing Shop Accident

This list just goes to show the range of places shop accident claims can involve. In other words, there is a wide range of things that could entitle you to accident in a shop compensation. To learn more or to discuss your own case, please get in touch with our personal injury advisers. We are experienced in handling shop accident claims.

Can I claim for slipping on a wet floor in a shop?

If you have slipped on a wet floor and can show that the supermarket’s negligence resulted in you being injured, then you may be able to make a claim for compensation.

What to do if you have an accident in a shop?

If you have an accident in a shop and you believe that third-party negligence was to blame, you may be wondering what to do. One of the most important pieces of advice that we offer our clients is to try and collect as much valid evidence as possible to support their case. There are various forms of evidence that could be useful, which include but are by no means limited to the following:

  • Taking photographs at the scene of the accident
  • Seeking professional medical attention as soon as possible
  • Collecting any witnesses’ details so they can be contacted for future statements

As mentioned, the time limit for making any personal injury claim is 3 years from the date of the accident. Therefore, it’s best to get in touch with us sooner rather than later if you’re interested in seeking compensation, as this will give your case the best chances of success within the short window of its limitation period.

Who is Responsible for Customer Safety in a Shop?

When making shop accident claims you will need to establish who your claim should be made against. One of the most common questions we get from our clients regarding an accident in a shop compensation is “I got hurt in a retail store, who is responsible?”. In order to answer this question conclusively, the respective legislation is called the Occupiers’ Liability Act 1957.

The Occupiers’ Liability Act states that “an occupier of premises has a common duty of care to all visitors to ensure that they are reasonably safe in using the premises for the purposes for which they’ve been is invited or permitted by the occupier to be there.”

In layman terms, effectively, this means that the “occupier” of the retail store is responsible. Applying this interpretation to a retail store or any other shop, we can typically say that the occupier, in this case, can be the shop owners, the lessee of the shop, or the management of the shop, depending on the particular case in hand.

When it comes to shops and shopping centres, it is the management of the store or shopping complex who are legally obligated to ensure your safety. In accordance with this, if you were injured in a shop accident, then the management of the shop might be considered negligent and, hence, can be held liable in your shop accident claims.

Is the Shop Always at Fault in an Accident Claim?

Having won accident in a shop compensation for many clients in shop and supermarket accident cases, we are well aware of the fact that many cases have arisen as a consequence of negligence or liability on behalf of the management or staff of the shopping centre.

It is also worth reiterating that not all shop accident cases are the fault of the shopping centre’s management or staff. This is why we will gather evidence during your claim.

accident in a shop claims

accident in a shop claims

Your safety is the responsibility of the occupier of the shop while you are within the premises or the entrance to the shop. However, this is only to a reasonable extent.

For some shop accident claims, the negligence might not be on part of the shop management, but instead an independent contractor responsible for the maintenance.

Assuming that the shop management did verify that the contractor was qualified to do the job, instead of the shop being held liable, the contractor could be named as a defendant in your shop accident lawsuit.

As you can see, determining negligence or liability can be a complicated process. With legal expertise and experience, however, this can become much easier.

Shop accident statistics

Here are some recent statistics related to shopping accident claims and accident in a shop compensation.

As the graph below from HSE shows, the injury rate per 100,000 workers for the wholesale/retail trade industries is statistically significantly higher than the all industries rate.

Although these statistics are related to accidents at work rather than accidents befallen by members of the public, it highlights that there are hazards present in these industries that may lead to injury in members of the public. These injuries could lead to people needing to make shop accident claims.

Shop injuries statistics graph

Shop injuries statistics graph

What to Do If You Are Involved in an Accident in a Shop?

The immediate aftermath of your accident can be a distressing time. As well as any injuries, you may be thinking about the long-term implications of the accident.

Once you have sought the necessary medical treatment, there are a number of steps you can take in order to give yourself a good chance of securing accident in a shop compensation. In such cases, we advise that clients:

  • Take photographs of the accident site.
  • Takedown full names, addresses, and contact details of all persons involved.
  • Witnesses – If any witnesses are willing to make statements, record the statement and take their contact details.
  • Police – If the police or PCSOs are present, take down their contact details.
  • Obstruction – If there was an obstruction or obstacle which caused the accident, take photographs of it.
  • If the accident site was under video surveillance, try to acquire a copy of the CCTV.

Though this list is by no means exhaustive or essential, one or more of these steps could be incredibly useful in the future. To learn more about what can be done to strengthen shop accident claims, speak to our specialist team of advisers on the number found at the top of this page.

Claiming Compensation for an Injury in a Public Place

As per legislation, being responsible for visitors’ safety has some objective definitions as stipulated by law. There are several safety regulations, standard practices, and procedures that the occupier should meet.

When these standards and regulations are not met, shop accident claims could be made and you may be due compensation. If that happens to be the owner of a shop you were visiting, either as an employee or as a patron, then the negligence of the shop owner or member of staff could lead to the occupier being held liable for your accident in a shop compensation claim.

Part of any legal claim for compensation regarding an injury in a public place (such as a shop) will involve determining whether the owner/occupier failed to adhere to health and safety regulations and advice. Should this be the case, then proving the existence of negligence on their part should be easy.

If you would like advice regarding shop accident claims following an injury in a public place, our experts are free to take your call.

Do I have grounds to make accident in a shop claims?

This is a question we often get asked regarding personal injury claims, particularly those involving public place accidents.

Often, it’s easy to assume that no one was to blame for your suffering as there may have been no one around at the time of your accident. However, there are many situations whereby a third party, such as a shop owner, shop worker or someone else, was responsible for your accident by failing to uphold their duty of care to you.

Typically, you can establish whether you could be able to make a claim by seeing if your situation meets the following criteria:

  1. A third party owed you a duty of care
  2. Which they failed to uphold
  3. And you suffered as a consequence of this failure

So, whether a supermarket worker failed to display a hazard sign after mopping a shopping aisle or a shopping centre poorly designed their walkways leading you to trip and fall, you could be entitled to compensation if you were injured through no fault of your own.

To get a free consultation with some legal advice from one of our specialist advisors, please get in touch today.

How to Begin a Shop Injury Accident Compensation Claim

Considering the complexity of many of the laws governing accidents and injuries that occur in public places, public members who seek to claim compensation following a personal injury might find themselves lost.

Having assistance in this matter can be essential and can dramatically increase your chances of success. If you would like to find the right legal assistance to help you in a compensation claim, what is the best way to go about starting a claim?

As mentioned earlier, evidence is key to securing accident in a shop compensation as part of shop accident claims. If you can build a solid foundation of proof for your case, it will be much easier to find the right legal team to represent you.

Knowing what amounts to good evidence can, in and of itself, be tough. That’s why we provide a free consultation session. This allows members of the public to contact us and arrange a chat about their case. We’ll go over the details and provide you with some great advice on how best to proceed.

If we agree that you have a case, then the next steps will be much simpler. We’ll come on board and begin to make arrangements. This can include gathering further evidence, as well as arranging for you to visit a local doctor and get a full diagnosis of your injury, including any future conditions. Once we have everything in place, we will begin to contact the parties involved.

As you can see, having legal experts on your side can really reduce stress and concern when making shop accident claims.

What can be claimed for after an Accident in a Shop?

How much compensation could be awarded for shop accident claims? One of the most common mistakes in claiming accident in a shop compensation relates to the final total.

For most people, the assumption is that this sum will be arrived at purely on the basis of the injury suffered. But, in reality, there are many more factors to consider and many more expenses which you can recover. These can include:

  • General damages – general damages can relate to the pain and suffering brought about by the injury.
  • Care claim – this can cover the cost of hiring a nurse or carer for your home.
  • Loss of earningsthis can cover any earnings which you have potentially lost following your injury.
  • Travel Expenses – this can cover any expenses related to travel to and from doctor’s appointments.
  • Medical Billsthis can include the cost of dedicated medical equipment, physiotherapy, and private treatment.

To discover what else can be factored into shop accident claims, please speak to our advisers.

How Much Compensation will I get for an Accident in a Shop? – Updated July 2021

One of the most common questions asked by those interested in claiming accident in a shop compensation regards how much they might receive. As we have outlined above, a number of factors can help determine the grand total. However, there are many specifics that will be unique to your claim.

The consequences of your accident and the nature and severity of your injuries will play a major role. That is to say, the severity of your injury is factored into the total. While this final total can be hard to estimate, we’ve included the below table, which provides rough estimates of some injuries and the rewarded final amounts. While it can give you a general idea, those seeking a more specific answer might be better served by contacting a legal representative.

If you’re wondering how much compensation shop accident claims could yield, here are some example payouts.

Updated July 2021.

InjurySeverityAmountNotes
Leg InjurySerious £36,790 to £51,460Serious compound or comminuted fractures or injuries to joints or ligaments resulting in instability, prolonged treatment, a lengthy period of non-weight-bearing.
Leg InjuryVery Serious£90,320 to £127,530Injuries leading to permanent problems with mobility, the need for crutches or mobility aids for the remainder of the injured person’s life.
Wrist InjuryMinor£3,310 to £4,450Very minor undisplaced or minimally displaced fractures and soft tissue injuries
Wrist InjurySevere£44,690 to £56,180From soft tissue damage to permanent loss of use of one or both wrists.
Hand InjurySerious£132,040 to £189,110Loss of use of both hands.
Shoulder InjuryModerate£7,410 to £11,980Frozen shoulder with limitation of movement and discomfort with symptoms persisting for about two years.
Shoulder InjurySevere£18,020 to £45,070Permanent restriction and often associated with neck injuries and involving damage to the brachial plexus - resulting in significant disability.
Neck InjuryMinor£2,300 to £4,080Cases of this nature would involve a recovery take takes 3-months to a year.
Neck InjurySevereIn the region of £139,210The worst case scenario would be associated with incomplete paraplegia or permanent spastic qaudriparesis.
Back InjuryMinorUp to £2,300A full recovery is made within 3-months.
Back InjurySevere£85,470 to £151,070evere injury involving damage to the spinal cord and nerve roots, leading to a combination of very serious consequences not normally found in cases of back injury.
Jaw InjuryMinor£6,060 to £8,200Simple fracture requiring immobilization but from which recovery is complete.
Jaw InjurySevere£28,610 to £42,730multiple fractures followed by prolonged treatment and permanent consequences
Damaged teethMinor to severe£830 to £29,000Loss of or serious damage to several front teeth.
Head InjuryVery severe£8,200 to £10,710Complete loss of life quality, unable to care for oneself, serious degradation of mental capacity.
Head InjuryModerate£140,870 to £205,580Loss of life quality, with the expectancy of full recovery in the future.
Head InjuryLess Severe£14,380 to £40,410Minor problems with mental faculties such as memory and cognitive ability.
Chest InjuryMinorUp to £3,710Would result in fractures of ribs or soft tissue issues.
Chest InjurySevere£94,470 to £140,870The worst type of case will be of total removal of one lung and/or serious heart damage

To find out more about claiming accident in a shop compensation, please continue reading to the next section.

No Win No Fee Shop Injury Claims

One of the main barriers standing between clients and a successful compensation claim is often the fees attached to hiring legal representatives. If your injury has caused you to suffer financial and physical losses, this could be an even bigger issue.

Unlike other law firms, we do not charge any fees until a case has been successfully concluded. We do this by working on a ‘No Win No Fee’ basis. As such, you will not have to be concerned about the upfront costs of hiring a law firm.

If you are seeking legal help making accident in a shop claims, you can contact our team to find out more about our Conditional Fee Agreement. We are here to help you make shop accident claims.

Why Choose Us as Your Claims Service for a Shop Accident Claim?

In addition to our ‘No Win No Fee’ policy, our law firm has plenty of other advantages.

First and foremost is the free legal consultation we can offer regarding shop accident claims or the like. If you are considering seeking accident in a shop compensation, this could be the perfect way to get started. We’ll look over your case and advise you on the best way to proceed. This can even happen over the phone.

We possess an in-depth understanding of the laws and legislation governing shop accidents and personal injury cases. Our years of experience have taught us the value of putting the client’s wellbeing first.

Not only do we want to help you win your case and receive the maximum personal injury maximum compensation award you deserve, but our understanding of accidental injury claims means we know how best to help. This involves us arranging for you to visit a local doctor who wilfully diagnoses any current or future issues and their severity.

If you want legal representation that truly takes care of you, we are the best possible choice.

Call for Free Advice and To Start a Claim

If you or someone you know has suffered an injury as the result of someone else’s negligence, then we can help you and your shop accident claims.

If you happen to find yourself in such a predicament, then you may be eligible to win compensation for the damages inflicted upon you. We are here to help you and will guide you through the entire legal process.

In a shop accident and personal injury cases, getting the best legal assistance is simple. You can call us today or fill out our contact form online to arrange for a free consultation session.

So call 0800 073 8804 for free advice and get your accident in a shop compensation claim started today.

Helpful Links

Thank you for reading our guide to making shop accident claims for accident in a shop compensation.

In this final section, we’ve provided links to some other guides you may find useful, as well as the answers to some frequently asked questions.

Compensation after an accident or injury

Advice for when using specialist solicitors to deal with your personal injury case.

Occupiers’ Liability Act 1957

Shops and stores must have insurance for personal injuries to protect customers and the public.

Slip, Trip and Fall Claims

Have you had a slip trip or fall in a supermarket or been injured in any way contact us today.

Back Injury Claims

If you’ve suffered a back injury at work, this guide will tell you what you need to know about claiming for a manual handling injury.

Pub and Bar Accident Claims

If you’ve suffered an injury in a bar or pub, this guide to public liability claims will help.

Accident in a shop claims FAQs

What the three most common types of accidents?

There are various factors that could cause an accident in a shop, so here are a couple of examples:

Can an accident be prevented?

There are certain measures and policies that can be implemented to prevent an accident in a shop. For instance, the liable party can carry out:

  • Risk assessments.
  • Routine inspections.
  • Provide members of staff with suitable training.
  • Ensure PPE has been provided when needed.
  • Place signs and postage where suitable.

Near enough all accident in a shop claims can be avoided if the shop complied with its legal duties.

How is a settlement paid out?

Personal injury settlements are divided into general damages, covering physical and psychological injuries, and special damages, covering accident-related financial losses.

Can you sue for emotional distress?

As mentioned above, you can claim both physical and psychological injuries sustained as a result of your accident. This includes emotional distress.

Without proper consultation, it’s hard to say how much compensation you could be entitled to. This is because every case is different and must be valued according to each claimant’s individual suffering, rather than valued by generalisation. For a free assessment, please get in touch today.

What is a good settlement offer?

If you work with our panel of personal injury solicitors, you can trust them to handle everything, including the negotiation of your settlement. Ultimately, you can rest assured that they’ll do everything they can to ensure that you get the payout you deserve.

Is a store liable for a customer injury?

Providing that those in control of the store failed to uphold their legal duty of care to you as their customer, they could be held liable in a personal injury claim. To learn more, please contact one of our advisors today.

How long will it take to claim if injured in a supermarket?

If you have been injured in a supermarket you will have three years in which to start your claim (exclusions to this time limit may apply).

How long the claim will take to process will depend on your accident and how you were injured. The more complex the injury, the longer it may take to secure your compensation. If you think you are entitled to make a claim after being injured in a supermarket, please contact us.

Thank you for reading our accident in a shop claims guide. We hope you now better understand how shop accident claims work. 

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