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I Had An Accident In A Shop, How Much Compensation Could I Claim?

By Stephen Hudson. Last Updated 3rd July 2024. When we go shopping, the last thing we expect is to injure ourselves. If you do hurt yourself in an accident in a shop, a compensation claim could be something you’re interested in pursuing. If so, you’ve found the right place.

Below, we explain the criteria for making a personal injury claim against a shop, supermarket, store or shopping centre. We look at compensation payouts and No Win No Fee agreements. And we explain how to report an accident in a shop, which is always an important step to take.

If you’d like to make a personal injury claim, then our experienced No Win No Fee solicitors can help you.

You can contact us today for a free case check where we’ll learn all about your case and advise whether or not we think it has a good chance of success. If we do, we can help you get your claim started right away.

To speak with us, simply

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Select a section:

  1. What Can Your Compensation Payout Include After An Accident In A Shop?
  2. Compensation Amounts In Shop Accident Claims
  3. Is A Store Liable For A Customer Injury?
  4. What To Do If You Get Injured In An Accident In A Shop
  5. Can I Claim On A No Win No Fee Basis?
  6. Call For Free Advice Or To Start A Personal Injury Claim
  7. Learn More About Personal Injury Claims

What Can Your Compensation Payout Include After An Accident In A Shop?

How much compensation could be awarded for shop accident claims? One of the most common mistakes in claiming accident in a shop compensation relates to the final total.

For most people, the assumption is that this sum will be arrived at purely on the basis of the injury suffered. But, in reality, there are many more factors to consider and many more expenses which you can recover. These can include:

  • General damages – general damages can relate to the pain and suffering brought about by the injury.
  • Care claim – this can cover the cost of hiring a nurse or carer for your home.
  • Loss of earnings – this can cover any earnings which you have potentially lost following your injury.
  • Travel Expenses – this can cover any expenses related to travel to and from doctor’s appointments.
  • Medical Billsthis can include the cost of dedicated medical equipment, physiotherapy, and private treatment.

To discover what else can be factored into shop accident claims, please speak to our advisers.

Compensation Amounts In Shop Accident Claims

One of the most common questions asked by those interested in claiming accident in a shop compensation regards how much they might receive. As we have outlined above, a number of factors can help determine the grand total. However, there are many specifics that will be unique to your claim.

The consequences of your accident and the nature and severity of your injuries will play a major role. That is to say, the severity of your injury is factored into the total. While this final total can be hard to estimate, we’ve included the below table, which provides rough estimates of some injuries and the rewarded final amounts. While it can give you a general idea, those seeking a more specific answer might be better served by contacting a legal representative.

If you’re wondering how much compensation shop accident claims could yield, here are some example payouts.

InjurySeverityCompensation Amount
Multiple Serious Injuries And Special DamagesSeriousUp to £500,000+
Head InjuryModerate (i)£183,190 to £267,340
Head InjuryLess Severe£18,700 to £52,550
Neck InjurySevere (ii)£80,240 to £159,770
Leg InjuryVery Serious£66,920 to £109,290
Back InjurySevere (ii)£90,510 to £107,910
Hand InjurySerious£35,390 to £75,550
Hand InjuryLess Serious£17,640 to £35,390
Shoulder InjurySevere£23,430 to £58,610
Elbow InjuryLess Severe Injuries£19,100 to £39,070

To find out more about claiming accident in a shop compensation, please continue reading to the next section.

Is A Store Liable For A Customer Injury?

When you visit a shop, the controller of that public space owes you a duty of care, as established by the Occupiers’ Liability Act 1957. Under their duty of care, a controller of a public space should take steps to ensure reasonable safety to those that visit the area. If the public space is a shop, then these steps could include undertaking regular inspections to identify and address any hazards found, such as spillages that need mopping up or objects obstructing aisles.

If you’ve been injured in a shop, you may be asking, “Is a store liable for a customer injury?” If an accident in a store harms a customer, then the store or whoever else controls that public space won’t automatically be liable for the injuries. However, you may be eligible to start an accident in a shop claim if the following applies:

  • The shop owed you a duty of care.
  • This duty was breached.
  • This breach contributed to the shop accident that caused your injuries.

To learn more about eligibility requirements for shop accident claims, please contact our team of advisors for free today.

What To Do If You Get Injured In An Accident In A Shop

The immediate aftermath of your accident can be a distressing time. As well as any injuries, you may be thinking about the long-term implications of the accident.

Once you have sought the necessary medical treatment, there are a number of steps you can take in order to give yourself a good chance of securing accident in a shop compensation. In such cases, we advise that clients:

  • Take photographs of the accident site.
  • Takedown full names, addresses, and contact details of all persons involved.
  • Witnesses – If any witnesses are willing to make statements, record the statement and take their contact details.
  • Obstruction – If there was an obstruction or obstacle which caused the accident, take photographs of it.
  • If the accident site was under video surveillance, try to acquire a copy of the CCTV.

Though this list is by no means exhaustive or essential, one or more of these steps could be incredibly useful in the future. To learn more about what can be done to strengthen shop accident claims, speak to our specialist team of advisers on the number found at the top of this page.

Claim Time Limits For An Accident In A Shop

An important part of claiming compensation for a fall in a shop is ensuring that you start proceedings within the correct time limit. This is generally three years from the date of your injuries, as set out by the Limitation Act 1980. However, you might still be able to claim for an accident in a shop if you are outside of this limit, as there are some exceptions.

If you were under the age of eighteen when you were injured in a shop, then the time limit is frozen. From your 18th birthday, you will have three years to start a claim. Before this date, a litigation friend can make a claim on your behalf.

For those who do not have the mental capacity to claim for themselves, the time limit is suspended indefinitely. If they regain this capacity, then the time limit reinstates on the date of their recovery. Otherwise, a litigation friend can make their claim on their behalf while the time limit is suspended.

Contact our team of advisors today to learn more about time limits in personal injury claims.

Can I Claim On A No Win No Fee Basis?

One of the main barriers standing between clients and a successful compensation claim is often the fees attached to hiring legal representatives. If your injury has caused you to suffer financial and physical losses, this could be an even bigger issue.

Unlike other law firms, we do not charge any fees until a case has been successfully concluded. We do this by working on a ‘No Win No Fee’ basis. As such, you will not have to be concerned about the upfront costs of hiring a law firm.

If you are seeking legal help making accident in a shop claims, you can contact our team to find out more about our Conditional Fee Agreement. We are here to help you make shop accident claims.

An exterior shot of a clothes shop

Call For Free Advice Or To Start A Personal Injury Claim

If you or someone you know has suffered an injury as the result of someone else’s negligence, then we can help you and your shop accident claims.

If you happen to find yourself in such a predicament, then you may be eligible to win compensation for the damages inflicted upon you. We are here to help you and will guide you through the entire legal process.

In a shop accident and personal injury cases, getting the best legal assistance is simple. You can call us today or fill out our contact form online to arrange for a free consultation session.

So call 0800 073 8804 for free advice and get your accident in a shop compensation claim started today.

Learn More About Personal Injury Claims

Thank you for reading our guide to making shop accident claims for accident in a shop compensation.

In this final section, we’ve provided links to some other guides you may find useful, as well as the answers to some frequently asked questions.

Compensation after an accident or injury

Advice for when using specialist solicitors to deal with your personal injury case.

Occupiers’ Liability Act 1957

Shops and stores must have insurance for personal injuries to protect customers and the public.

Slip, Trip and Fall Claims

Have you had a slip trip or fall in a supermarket or been injured in any way contact us today.

Other guides you may find useful:

If you still have any questions about accident in a shop compensation claims contact Legal Expert for advice

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    • Patrick Mallon

      Patrick is a Grade A solicitor having qualified in 2005. He's an an expert in accident at work and public liability claims and is currently our head of the EL/PL department. Get in touch today for free to see how we can help you.

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