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Asda Accident Claims – How Much Compensation Can I Claim?

Tens of thousands of us shop in Asda every day, and most of the time, the biggest problem is finding a parking space or getting the self-checkout to recognise our goods. However, for some people, a simple supermarket shopping trip can end in injury, and if it is an accident that is not their fault, they may be able to claim compensation for injuries sustained as a result.

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A guide to Asda injury claims

When you go to do your shopping, you don’t expect to have to take a detour to the hospital because of something that has happened to you while you’ve been on a shopping trip. As they are frequented by a huge number of people, it is only natural that sometimes, accidents happen on the premises of large supermarkets. However, if the accident has caused you injury, and someone else, whether Asda themselves, or another customer is to blame, then you may well be able to claim compensation to cover any losses you have experienced as a result. Here, our guide takes you through all aspects of Asda compensation claims, including advice for workers injured whilst doing their job and advice for shoppers who have suffered injury at one of the smaller stores or superstores. We also give you a guide to show you what can be claimed for as part of a compensation case, as well as offering a claims compensation calculator table to illustrate the amounts you may receive.

What is an accident at Asda?

An accident at Asda constitutes anything that has happened on the premises. Whether something has fallen off a shelf and hit you, you have slipped and fallen on spilled liquid in the aisles, or you have been run into in the car park, these accidents can all cause injury – some of them quite serious.

If you have been injured at Asda and the accident was not your fault, then it is possible you may have a case for claiming compensation.

What to do if you are involved in an accident at Asda causing injury

If you have been injured at Asda, the first thing you need to do is gather as much evidence as possible. This will support your claim should you choose to make one. Evidence that can be helpful includes:

  • Witness details – Asda is usually quite a busy place, so there is a good chance that someone will have witnessed your accident. If so, it is wise to gather contact details for your witness/s to ensure we can call on them for a witness statement if you decide to press on with a claim. Address, full name and phone number should suffice.
  • Driver Details – If your accident has happened due to another car/vehicle, then you should gather details of the vehicle and the driver involved. If it is a business vehicle that has caused the accident, then make sure to get the business contact details too.
  • Medical Evidence – One of the first things you should do after an accident is see a medical professional. Even if your injuries do not initially seem too bad, it is best to get them assessed. Whilst we will arrange a medical as part of your claim, it is best to seek treatment straight away following your accident, as this will provide an initial picture of the injuries soon after they have occurred.
  • Photographs – Whether this is a photo of the injuries you have sustained, or a photo of the scene of the accident, it could come in very helpful in proving your claim.
  • Write a report – Whether you are an Asda employee who has suffered an Asda accident at work, and are required to report the accident to your superiors, or write it in the Asda accident book, or you are a shopper who wishes to pursue a personal injury claim, then writing a report for yourself as well can be useful. This saves you from forgetting something important later down the line.

Finally, if you are involved in an accident at Asda that has caused you injury, and you want free advice on what your rights are and whether you can make a claim, all you need to do is call our Asda accident claims number. We will give you advice with no obligation to use our service, as we always put your needs first.

How to begin an Asda accident injury claim

To begin a claim for any accident at Asda, you will need to get in touch with us by telephone. One of our experienced team will then begin to listen to your story of what has happened to you during and after your accident. When they have heard your story, they may ask quite a lot of questions. Do not be alarmed by this, they are simply trying to take down as many of the facts surrounding your accident and injuries. You will also be able to ask any questions you might have at this time too – in order to clear up any queries you have about how these claims work. Many people calling us for the first time are a little nervous but our friendly team will soon put you at ease.



Once we have ascertained all the details of your accident, explaining our No Win No Fee agreement carefully so you fully understand that you will not be expected to pay any funds up front to fund your claim, we will give you the agreement to sign and arrange a medical appointment, as local to you as we possibly can, so that we can get a professional report of your injuries, your prognosis and any other medical factors we need to know for Asda accident compensation claims.

We will then match you with the solicitor who best fits your needs. If you have had an accident at Asda during work, then we have solicitors in house that have extensive experience in this field. Similarly, with complex areas such as CICA claims, if someone has turned violent and you have been attacked, as well as road traffic accident claims and many more. Your solicitor will then begin work on your behalf to secure the compensation you are sure to deserve.

I had an accident whilst shopping at Asda can I claim compensation?

If you were shopping at Asda and had an accident, it may be possible to claim Asda compensation IF it can be proven that someone else were to blame, and that you were not to blame in any way. If, for example, you backed your car out of the car park and hit another car, causing you injuries, you probably would not be able to claim. However, if a car driving around the car park at speed hit you, you should be able to claim against the driver. For accidents in the store, such as a slip on a wet floor that was not clearly marked, an object falling on your head whilst you were shopping, or a defective escalator that caused you to fall, you may be able to make a claim against Asda. We will be happy to talk to you about what has happened to you and try and determine who may be to blame. That way, we will know whether you will be able to submit a compensation claim.

Asda accident at work claims

Asda employs many different types of employee from those people who work at the checkout, to warehouse operatives, drivers and many more. If you have suffered an accident at work at Asda, and if you can prove that they have failed in their duty of care to you as an employee, then you may well have a valid claim. Our accidents at work claims calculator further down the page will give you some examples of the amount you could be awarded. Some of the ways in which an employer can be liable for your accident are listed below as accidents at work compensation examples:

  • If they failed in their duty to provide the proper equipment to do the job
  • If they did not allow you to take breaks regularly
  • If they encouraged working practices that were not safe
  • If they did not train you properly (e.g. in Manual Handling) leading to a back injury at work claim

If you are worried about making a claim as an employee, then you should not fear doing so – just look at our accident at work compensation case studies. Your employer will have insurance in place to cover the cost of your claim should they be found liable, and it is important to also remember that by law they cannot treat you differently because of the claim you are bringing against them. If you would like us to put your mind at rest in this regard, or ask about the accident at work claim time limit, we can talk you through the legalities behind this.

Asda slip, trip or fall claims

Slips, trips, and falls are common accidents in supermarkets and Asda is no different. Whether you have slipped on a trailing wire, fallen over a box that has been left obstructing your way, or tripped on loose shelving that has been sticking out, if the supermarket is liable, then you could have a strong claim for compensation for your injuries. A slip, trip or a fall in Asda can cause anything from small cuts to large injuries, depending how far you have fallen, and what you have slipped or tripped into. It is likely that if you have suffered injuries that have kept you off work for any length of time due to a slip in Asda that you will have lost income – this can also be claimed for as part of your case.

I had a car accident in an Asda car park – can I claim?

Whether it is a pothole in the car park that has caused your accident, or poor lighting, or someone driving without due care and attention, there is a very good chance that someone else will be at fault for an accident that is caused in a car park. Injuries in car parks can vary from a sprain or strain from a pothole fall to broken bones and worse if another car has collided with you.

If it can be proven that someone else was liable for your accident in Asda’s car park, then no matter what your injuries, you should be able to make a compensation claim. If you are confused about who is to blame for an incident, then do not hesitate to ask us. We are sure we will be able to clear this up for you.

What can be claimed for after an accident in Asda causing injury?

If you are wondering what can be claimed for after an accident in Asda then it is important to remember that it is not possible to speculate without details of all the injuries you have experienced and the effect they have had on your life. However, there are some general types of payouts that apply to many cases like yours, which is why we offer the below as a guide:

Damages in General – This payout is meant to cover the specific injuries you have experienced, as well as the pain and also the suffering you have borne as a result.

Medical and Travel expenses – Whether you have had to pay out for prescriptions or for transport to appointments you have needed because of your injuries, you should be able to submit a claim for these expenses.

Earnings lost and due to be lost – Loss of earnings claims involve both compensation for the actual wages lost as a result of your injuries as well as wages due to be lost while you are recovering from your injuries. If you have been injured at work, do I get paid is the most common question we are asked. The answer will likely vary depending on your contract with the employer but if you are off work for a long period of time your income will more than likely drop. The higher your rate of pay and the better your prospects were for promotion etc. at work, the more you will likely receive.

Care Claim – Sometimes, while recovering from injury, a claimant will require care around the home. If so, the carer can submit a claim for costs associated with this care.

If you think you have incurred a cost that is not mentioned here, do not hesitate to clarify with us by telephone whether this is likely to be covered in a claim.

The most common types of accident that can happen at Asda

It is important for you to know, before beginning any claim for an accident at Asda, that it is not necessarily the type of accident you have had that dictates whether you will be able to make a claim. As long as we can prove that someone else is at fault for your accident, whether it is a supermarket employee, the supermarket themselves or another shopper, then you may be able to launch a claim. Here, we list the most common Asda accidents that could occur, but if yours isn’t listed, you may still be able to make a claim:

  • Slips, trips or falls on un-cleared or un-signposted spillages or wet floors –people have slipped on water in Asda and successfully claimed
  • Trips on items that have been left in the aisles
  • Products that have been found to be faulty and have caused injury
  • Accidents in Asda car park
  • Falling objects
  • Food poisoning from products purchased from the store or the café
  • Damaged or defective shelving or fixtures injuries

Of course, these are only a few of the different types of injury that could occur. To find out whether your accident may leave you in a position to start a compensation claim, simply call our team and we will be able to assess your case.

How much compensation will I get after an accident at Asda causing injury?

Calculating Asda accident claims can be a complex process, and many types of payment are dependent on the severity of your injuries, how much effect they have had on your life, the pain you have experienced and the financial loss you have experienced as a result. Because of this, we cannot provide a guaranteed amount of money you’ll receive.

We know this can be frustrating for clients so what we have done is set out the table below which shows common Asda compensation payouts for injuries within the realm of your accident. Whilst they will not all apply to your situation, you may find more than one does. If you are unclear on what would apply to your case, then we will be happy to clarify this over the phone; all you have to do is call us. We hope you find the below information useful, but do not forget this is not a guarantee – and the amount you will receive in compensation is as unique as you are.

Reason for compensationTypical compensation amountComments
Minor injuries A few hundred pounds - £525Complete recovery within around a week (7 days) – Particularly common in slip, trip, fall claims
Minor injuries £525 - £1,050Complete recovery within around a month (28 days)
Minor injuries £1,050 - £1,860Complete recovery within a quarter (3 months)
Shoulder injuries (Minor)Up to £6,000Common with slip and trip accidents as well as falls. If you have slipped in Asda compensation such as this might be awarded. The top end of this bracket covers those injuries where recovery takes around 2 years. At the bottom end, recovery can be within three weeks.
Shoulder injuries (Moderate)£6,000 - £9,700Mostly involving frozen shoulder. Plenty of discomfort will be present as well as restricted movement. Symptoms often last for a few years.
Shoulder injuries (Serious)£9,700 - £14,600Dislocations and brachial plexus injuries are usually contained within this bracket. These can cause serious shoulder and neck pain.
Shoulder injuries (Severe)£14,600 - £36,500These often result in long-term disability and severe pain.
Neck injuries (Minor)Up to £6,000The impact on daily life, the patient’s ability to perform usual tasks and the amount of pain will be taken into account. Also assessed will be the need for medication.
Neck injuries (Moderate)£6,000 - £29,250Dislocations and fractures causing spinal fusion are at the top end of this bracket. Lower awards will be for injuries that have exacerbated or accelerated other previous conditions.
Neck injuries (Severe)£34,575 - £112,750Rupture of tendons, dislocations, and fractures make up the lower portion, along with soft tissue injury. At the higher end are those injuries that cause more serious conditions such as spastic quadriparesis or paraplegia (incomplete)
Damage result from a traumatic injury £5,000 - £9,575Moderate
Damage result from a traumatic injury £12,750 - £21,100 Serious
Damage result from a traumatic injury £32,700 - £47,050Severe
Pain & suffering £1,000 - £200,000If you have been in pain or suffered due to your injury this should go some way towards compensating you for that.
Loss of anticipated earnings£10,000 - £400,000If you are required to miss work while you recover from your injuries, you are likely to receive this. If you are highly salaried, then the amount paid could exceed this.
Loss of benefits£5,000 - £500,000If you don’t get paid for being off work, and have already had to take time off – this loss of benefits will compensate you for the actual income you have lost. If you are in a high earning job, you could exceed the highest amount mentioned here.

No Win No Fee Personal Injury Claims

When you make a claim for compensation for your injuries, you don’t want it to put you in a financial position that is worse than the one you are currently in. This is why we offer a No Win No Fee Asda claims service. You will not be expected to pay out any money at the beginning of your claim, and if your claim is not upheld and you do not receive any compensation, then we will not expect you to pay out of pocket for legal fees either. To re-iterate, should your case not be successful in gaining you a compensation payment, you will not have to pay legal fees.

If you would like clarification on this, or how our Asda shopper’s accident or accident at work No Win No Fee agreement works, then we will be glad to talk your through it. We like our clients to be well informed and we have nothing to hide when it comes to explaining how No Win No Fee agreements work.

Why choose us as your claims service for a personal injury claim?

We like to think it is not just our years of experience that sets us apart from our competitors. After all, there are plenty of claims services that have experience in their chosen sector. What we feel really makes us the perfect partner to pursue your claim for compensation is our understanding of what people go through when they are injured in an accident that is not their fault. We know only too well how frustrating and traumatic it can be to be in an accident and we will treat you with sympathy, understanding and respect at all times. We truly do put our customers first, and our goal is the same as yours – to secure the maximum compensation possible for your injuries, so that you can go on to a more secure financial future after your traumatic experience.

In addition to this, we are lucky to have some of the best solicitors in the country working with us to fight your corner. With extensive experience in all areas of personal injury law, including complex areas such as military personnel claims, accidents at work and CICA claims, we have a solicitor to match your case perfectly, allowing you to benefit from a solicitor who knows cases like yours and has fought cases like yours before.

Call for free advice and to start a claim

It could not be easier to begin a compensation claim with us. Simply call our Asda accident helpline 0800 073 8804 and you will be connected to a highly-experienced member of our team who will be able to offer advice on your injuries, and your options when it comes to making a claim for compensation. Whether you require clarification on the type of damages you can claim for, or are wondering how much the average claim in your area of injury amounts to, we can help to answer any queries you may have. If you are ready to start a claim, we will act swiftly to take the details we need to get started on fighting for the compensation payout you deserve. There is no time like the present to call us – we will be glad to take your call whenever you are ready to make it.

Helpful links

NHS health conditions, A-Z

The NHS has provided a guide on many different medical conditions. You can use this to look up your injuries in order to find out more about treating them, and also how your recovery is likely to progress.

HSE safety guide to slippery supermarket floors

The HSE has provided a guide on supermarket floors in order to suggest long and short term fixes for flooring that has caused or is likely to cause problems.

Retailers advice from the HSE

Retail is big business, and retailers have a duty of care to everyone on their premises to protect them. Here, the HSE provided actionable advice for retailers in order that they can fulfil these duties.

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