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Madrid Accident Claims Guide- How To Claim Compensation For A Personal Injury on Holiday In Madrid Spain

Holiday accident claims Madrid

Holiday accident claims Madrid

Unfortunately, accidents happen on a daily basis. As life gets more fast-paced, more and more incidents occur. Even more unfortunate is the fact that accidents don’t discriminate – they can happen at any time, in any place, which means they can most definitely happen on holiday. What a way to ruin your vacation! In this guide, we will reveal everything you need to know if you have had an accident on holiday in Madrid specifically.

If you have been the victim of a holiday accident in Madrid that was not your fault and have been injured as a result, then there is a very high chance that you will be entitled to compensation.

One of the reasons why a lot of people fail to make a claim when they would be entitled to compensation is because they don’t realise that they have the basis for a claim in the first place. This is often because personal injury constitutes for so many different scenarios. Here are a handful of examples…

  • Coach and bus accidents
  • Slips, trips and falls
  • Car crashes
  • Injuries from fault products
  • Motorbike accidents
  • Swimming pool illnesses
  • Balcony falls
  • Gym equipment injuries
  • Hit and runs
  • Food poisoning
  • … And much, much more!

That merely scratches the surface of the different types of accidents there can be. In order to claim for a tourist injury in Madrid, you simply need to be able to prove three things to be true. These are as follows…

  • That someone else is to blame for your suffering. They acted negligently or made an error that caused the incident in question.
  • That the incident happened in the personal injury claim time limit on all personal injury cases. You can find out more about time limits in this guide.
  • That you have seen a doctor for your injuries. This is imperative because the medical report is one of the most vital pieces of evidence.

If this is the case for your accident and injuries, Legal Expert can most definitely help you to secure compensation. You can reach us on 0800 073 8804. But first, continue reading to find out everything about these sorts of claims.

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A Guide To Claims For Accidents On Holiday In Madrid

Madrid attracts thousands of Brits every year, and it is not hard to see why. From the delicious Spanish food to the glorious weather and world-famous football team, there is something for everyone. However, a trip to Spain can quickly become a disaster if you have been injured. In this guide, we reveal how to make a personal injury claim for an accident that has happened in Madrid specifically. You will find out what to do if you have been involved in such an accident, as well as details on the most common accidents that happen in Madrid. We will also provide you with tons of Spanish holiday accident advice, from accessing healthcare to gathering evidence. So, what are you waiting for? Keep on reading to discover everything you need to know.

What Should I Do If Involved In An Accident Or When Injured On A Spanish Holiday?

What are the first steps a person should take if they have been injured while in Madrid? Let’s take a look…

  • See a doctor – It is vital to make sure you see a medical professional. If you have suffered a severe injury you will, of course, have no choice. However, some people suffer minor injuries and attempt to deal with it themselves. This is not advised. Not only do you need to see a doctor for your well-being, but for your case too. You will find it impossible to locate any accident lawyers who will take on your claim, because there will be no proof of your injuries if you have not been to hospital.
  • Get contact details – You should get the contact details of the person that caused the incident in question. This includes their name, telephone number, address and the details of their insurer. For car accidents, it is also a good idea to make note of the make, model and registration number of their vehicle too. If there were any witnesses of the accident it would be a good idea to get their contact information too. Witness statements are highly effective when building a strong case.
  • Take photographs – In some cases it may prove helpful to take photos. Again, car accidents are a good example here, and bus and coach incidents too. Not only of your injuries, but of the scene as well. If there has been any damage to your vehicle or the street, take photos to serve as proof for what happened.
  • Report the incident – You will need to ring your insurance provider and the person you booked your holiday through to report the incident.
  • Keep proof of expenses – Last but not least, it is vital to keep proof of costs as a direct result of your injuries. For example, you may have needed to pay for treatment or prescriptions. Have you missed work due to hospitalisation? You can also claim for loss of income.

Madrid Emergency Service Numbers

When you go on holiday, it is always advisable to put the emergency contact details for that country and/or city into your phone. As Madrid is in Europe, you can use the EU emergency number, which is 112. This will connect you to the police, fire and rescue, or ambulance service. The call centre will identify your location immediately. You can also find details for the Madrid Embassy at the end of the guide.

Healthcare In Madrid For Tourists And Spanish Hospital Charges

When it comes to accessing healthcare in Spain for tourists, your EHIC will be valid. For those who are unaware, EHIC stands for European Health Insurance Card. This is available to all British citizens, enabling you to access state care in other European countries for emergency treatments. You will either get this treatment free or at a reduced cost. To get your card, make an application today on the UK Government website if you have not already. This will not cost you anything to do. However, it is vital to note that this card does not mean you are void of paying any Spanish hospital charges. After all, your EHIC does not cover all treatments. Therefore, you still need to take out travel insurance. If you are planning on doing certain activities in Spain, for example, watersports, you may need to take out extra cover or purchase an add-on, so do keep this in mind.

How Long Do I Have To Claim Compensation For An Accident In Madrid?

A lot of people wait around when it comes to making a claim. It is understandable. After all, it is likely that you are stressed and worried enough as it is thanks to the incident. However, there are several reasons why you shouldn’t delay, as you will discover below…

There is a time limit on personal injury cases – There is only one place to begin and this is with the fact that there is a time limit on all personal injury cases. This differs depending on the nature of your case. Please refer to the table below.

CircumstancesTime limit
Package holidays3 years
Flight booked yourself2 years
Private holidaysOne year, but can vary, so speak to a solicitor as soon as possible

The details will be fresh in your mind – It will be much easier to make a claim the sooner you do it, as the details will be fresh in mind. This ensures that you do not forget any important details and therefore you give yourself the best chance of winning your claim.

It will be easier to gather evidence – Last but not least, it will be easier to gather crucial evidence, such as witness statements. Let’s say you leave it a couple of years before you make your claim. Your witnesses may have changed their contact info by then and thus you may not be able to get in touch with them. Moreover, they may not remember the incident clearly and thus the effectiveness of their statements is reduced.

Madrid Package City Break Holiday Compensation Claims

When it comes to accidents and injuries to tourists in Madrid, a lot of people are injured while on a package holiday. There are rules and regulations in place to make claiming easier for package holiday tourists.

But were you on a package holiday? For this to be the case, two of the following need to apply:

  1. Your deal included an overnight stay or 24-hour stay, minimum
  2. Your deal included transport
  3. Your deal included other tour services, for example, excursions

If this was the case, you have been on a package holiday, and therefore, you will make the claim against the tour operator in question. This makes it easier. Let’s say you were on a tour in Madrid, provided by a local supplier, when you were injured. You will still make the claim against the tour operator you booked the deal through.

You need to inform them of what happened at the earliest opportunity. Here are some of the important contact details in this regard…

Name of tour operatorEmergency phone numberEmail address
TUI+4433 33 365
Thomas Cook01733 224 330
Jet20333 300
EasyJet0333 333
First Choice0203 451 2716

Some Of The Madrid Holiday Accident Claims Our Team Handle

In this next section, we are going to take a look at some of the most common accidents that happened in Madrid. If you cannot find what has happened to you, don’t panic – you can still claim! As mentioned in the introduction, it’s about establishing responsibility, not about the type of accident so to speak.

Accident, Injury, Or Illness At A Hotel In Madrid

When it comes to claiming for an accident that has happened in a hotel, there are so many different things you could be claiming for. This includes illness from a swimming pool, or injuries caused because of poorly maintained exercise facilities, poor hygiene leading to illness, and injuries caused because of broken furniture. Again, it all comes down to responsibility and proving that the hotel is to blame for what has happened.

Travel Illness And Food Poisoning Claims

If you have contracted food poisoning while on holiday, you will be able to make a claim for compensation. Food poisoning can happen in many different ways, including the following…

  • Food has not been prepared properly
  • Food been left out on the side for too long (can often happen at buffets)
  • Food passed its sell by date
  • Food that has not been stored properly
  • Food that has been handled with raw meat
  • Food that has not been cooked properly

This is just a handful of examples. Food poisoning can show itself in many different ways too, from severe dehydration to exhaustion. No matter your symptoms, you will have the basis to claim.

Slips, Trips, And Falls In Madrid

When it comes to accident claims, anywhere in the world, slip, trips, and falls are right up there with those that are most commonly made. This is because they can happen anywhere, from boarding or disembarking the flight to your hotel or whilst participating in activities, to falls from hotel balconies, in retail stores, because of potholes in the car park, and so on! Of course, there are some of us who trip over out of sheer clumsiness, and you won’t be able to claim for this. However, if you can prove that you were not at fault, you can definitely claim. For example, you may have fallen because of a spillage that was not marked or cleared up, and so you would have grounds for compensation. The best thing to do is give us a call if you are unsure whether you have a case.

Car And Other Vehicle Crashes In Madrid

In 2017, road traffic accident deaths in Spain amounted to 1,669. If you have been hurt in a car accident in Madrid, you are probably feeling shocked and distressed. Who caused the Spanish holiday crash you were involved in? If someone else is to blame, you will be entitled to compensation. After all, why should you have to foot the medical bills and everything else that comes with an injury? You shouldn’t, and that is why you need to begin the process of making a claim today.

Bus, Coach, Or Airport Transfer Crashes

Road traffic accidents are common and one of the main reasons for claims all across the world. Nonetheless, we commonly talk about car crashes and such like; we don’t really give much attention to bus accidents. However, if you have sustained an injury whilst travelling in Madrid, it is highly likely it has been on a bus or coach, or even an airport transfer vehicle. If this is the case, we can help you to launch a Spanish bus accident case for compensation.

It is always advisable to use a quality law firm when making any type of claim. However, this is even more so the case when it comes to bus accidents. Individuals who try to take on the personal injury claim themselves often live to regret it. Why? Well, because the large bus operators have exceptional management procedures in place, and you could find yourself walking away with way less than what you deserve.

Nonetheless, when travelling on a bus, it is the company’s duty to guarantee that you are protected. They are responsible for their drivers, who must drive with care. Consequently, if the driver has breached the statutory duty pursuant to the Public Service Vehicles Regulations 1990 or has acted negligently, you will be entitled to compensation.

One of the most common reasons for claims in Madrid involving bus accidents is heavy breaking. This can result in bad injuries, since the rapid deceleration can lead to a rapid jerk movement. This can be particularly damaging for the elderly. If this breaking was a result of poor driving a claim can be made.

Do I Have To Use A Solicitor Based In Spain?

Even though your claim happened abroad, we can still help and you do not need to use a Spanish lawyer for a claim in Madrid.

No Win No Fee Madrid Holiday Accident Claims

There are many components that come together to ensure a successful compensation claim. Nevertheless, one of the most crucial factors is finding the best solicitor for your requirements. If you take a look on the Internet, you will see that you have an unbelievable number of accident lawyers to choose from. It can be difficult to narrow this down. However, with Legal Expert and our No Win, No Fee approach, you never have to worry.

The first thing you need to do is establish a payment structure you are happy with and look within this. A No Win, No Fee structure is exceptionally popular nowadays and it is not hard to see why. This option offers many benefits over the other ones that are available. You will not need to pay anything upfront in order to start the claim process. You will also not be subject to any legal fees if the case is not a success. This will put your mind at ease, as financial risk is eliminated.

Aside from this, when looking for a personal injury solicitor, another thing you should make sure you do is take the time to read reviews that have been left by previous clients. These can be extremely insightful. They will give you a great indication as to the level of quality you will experience if you choose the solicitor in question. Do they have a good success rate? Are they effective at communicating? Do they come highly recommended? You will definitely pick up on any red flags, if there are any, and so this is the best way to get a full rounded picture of the solicitor you are considering. Once you start reading reviews about our service, we are sure this will put your mind at ease.

Here at Legal Expert, you will be pleased to know that all of the accident lawyers provided by us work to No Win, No Fee agreements. All you have to do is give us a call. You will speak to one of our experienced and highly qualified advisers. They will answer all of your questions and then they will match you to the best solicitor from our team based on your case and your requirements. This will give you a great chance of a successful claim.

Top hotels and attractions in Madrid

  • Palacio Plaza Conde de Miranda
  • Hotel Ritz
  • Grand Hotel Ingles
  • Heritage Madrid
  • Hotel Barceló Torre de Madrid
  • Axel Hotel
  • Gran Melia Palacio
  • Only You Hotel Atocha

Contact Us Today

One of the most pivotal things you need to do when making a claim is find the right lawyer for your case. But you don’t need to worry about this, as Legal Expert is just the company you need. We have a team of No Win, No Fee lawyers, covering the whole of the country. For many years we have helped thousands of personal injury victims to secure the compensation they deserve, so you can be sure you are in safe hands when using our service.

All you need to do is telephone 0800 073 8804. You will soon be speaking to one of Legal Expert’s professional and friendly advisors. They will answer any queries you may have about compensation and the claim process. They will talk you through everything that is entailed while also giving you a realistic picture of your claim’s strength and likelihood of resulting in a payout. If they think your case is strong, they will then provide you to the most appropriate lawyer, taking into account the nature of the incident you have been involved in.

The personal injury lawyer working on your case will do all in their power to ensure you get the compensation you deserve in the easiest and most hassle-free manner. In fact, in a lot of cases they can secure compensation over the phone. Of course, there are other ways to get in touch if you would prefer. This includes sending an email, using the live chat feature, or entering your details and we will give you a call back.

Additional Resources

British Embassy Madrid

Torre Espacio

Paseo de la Castellana 259D

28046 Madrid


Telephone: +34 917 146 300


Accessing healthcare in Spain – This link, from the NHS gives details of how to get healthcare in Spain.

General guide – Spanish Accidents – Holiday accident claims FAQ

Bus and coaches accidents – More information on bus and coach accident compensation

Limitations in Spain – Time limits applicable

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