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Health Spa Accident Injury Claims – How Much Compensation Can I Claim?

By Stephen Hudson. Last Updated 8th April 2022. Within this guide, we’ll explain the steps involved in making health spa injury claims. If you have taken a trip to a health spa, you certainly don’t expect to return with an injury. This is often a luxury for many people. You expect to be pampered and to feel revitalised and refreshed. However, on rare occasions, things can go wrong.

Beauty treatments, including chemical reactions, can cause several injuries. If the spa has been negligent and you have been injured as a consequence, you will be able to make a health spa injury claim for compensation.

After all, all businesses have a legal duty to provide a safe and healthy environment for their customers and employees. If they have failed to do this, the injured party has a right to receive compensation. The same applies if you were working for a health spa and were injured, and it was not your fault. This can happen in several ways. For example, your employer may have failed to provide you with the correct training, or they may have neglected their responsibility to carry out risk assessments.

No matter what applies, Legal Expert can help you to get the compensation you deserve. We have many years of experience in the industry, having helped many personal injury victims with health spa injury claims. We also work on a No Win No Fee basis, which we explain in further detail below. So, to find out everything you need to know regarding health spa claims and the service we provide, please read on. If you would like to speak to one of our advisers, you can do so by calling 0800 073 8804, or by contacting us online through our claim online form or our live chat service.

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Health Spa Injury Claims Explained

While health spa injuries don’t happen every day, they can occur if the high standards required at these establishments are not maintained. For example, if the therapist uses correct massage techniques or does not carry out an allergy test before treatment, you could be injured as a consequence. Some of these injuries can be very serious, for instance, chemical burns. Moreover, it’s not only customers that can end up being injured. Employees can also be involved in spa accidents. They may also have the right to make a health spa injury claim, too, so long as the incident was caused by a negligent party that owed them a duty of care.

Health spa

Health spa

This health spa injury claims guide will look at everything you need to know regarding health spa injuries and compensation claims. This includes details on the types of injuries that can be sustained, their causes, the recommended course of action, liability, and potential compensation settlements.

If you are still left with some questions or concerns by the time you reach the end of this guide, please do not hesitate to get in touch with us for further information. You will find our contact details at the end of the post to discuss how to claim.

The Risk Associated With Health Spa Related Injuries

There are several risks associated with health spa-related injuries, resulting in you making a health spa injury claim. This includes the following:

  • Soft tissue damage – Soft tissue damage can happen when a therapist does not give a massage correctly.
  • Burns – Burns can happen as a consequence of hazardous chemicals being used inappropriately or incorrectly.
  • Slips, trips and falls – These injuries can easily occur around wet areas, such as hot tubs and swimming pools. If products used within the area (such as body scrubs) are spilt on the floor, then this could also lead to a spa accident occurring.
  • Infections – When high hygiene standards are not maintained, infections can arise due to the bacteria and viruses that have been spread.

Health Spa Injury Claims Caused By Poor Hygiene Standard

If high standards are not maintained at a health spa, then injuries and illnesses can happen. After all, if swimming pools, baths, hot tubs, and spa pools aren’t maintained properly, they can become the perfect environment for dangerous organisms. Viruses and bacteria can then be transferred to treatment rooms if they are not properly sanitised between clients. The dangers are evident! All spa owners have a duty to make sure that hygiene levels are exceptional. Failure to uphold these standards will mean that you can potentially make a health spa injury claim for personal injury compensation. After all, why should you have to suffer for their medical negligence?

Slips, Trips And Falls

Spa injuries may occur because of the treatments, but we have also helped people claim for slips, trips, and fall spa accidents. All employers have a responsibility to minimise the potential risks which could cause an accident in a health spa. This includes the likes of using slip matting and ensuring wet floors are marked effectively. If they have failed to do this, and you have been injured as a consequence, you will be able to make a claim. This applies irrespective of whether you work at the spa or you were visiting as a customer.

Chemicals And Health Spa Injury Compensation Claims

Most injuries caused by skin treatments tend to be chemical injuries. COSHH, Control of Substances Hazardous to Health Regulations 2002, regulates the industry and is designed to protect people. If the spa you have been to has not abided by the rules stated in COSHH, you will be entitled to compensation. You can read the regulations in full here. In brief, COSHH provides information on the following:

  • How to deal with such emergencies, incidents, and accidents
  • Training, instruction, and information for people that have been exposed to chemicals that have been hazardous to health
  • Monitoring exposure
  • Use of control measures
  • Assessing the risk to health created by substances hazardous to health

Health Spa Related Injuries Caused By Therapists

There are several different injuries that a therapist could be responsible for. And any of these could result in the victim filing health spa injury claims. Here are some of the most common:

  • Allergic reactions to treatments – All therapists need to carry out allergy tests before providing certain treatments. If they have failed to do this and had an allergic reaction, you can make a claim.
  • Chemical burns – Chemical burns can happen when the therapist applies too much product, applies a product directly to the skin when they should, or they use the wrong type of product for treatment.
  • Waxing injuries – There are several injuries caused by wax treatments. If the wax is applied when it is too hot, it could cause burns. Alternatively, some products may rip the skin if they have not been applied properly.
  • Soft tissue injuries – Soft tissue injuries can arise if your therapist has applied too much pressure in the wrong places during a massage. This can easily occur if they are experienced. You shouldn’t be in pain after a massage, that’s for sure, so if you are, make sure you visit a doctor as soon as possible.

If the injuries you’ve suffered from a spa accident are not listed above, you could still potentially make a claim. All that matters is that the accident in a health spa was not your fault and was instead caused by a negligent party that owed you a duty of care.

What Type Of Compensation Could I Get My Health Spa Injury?

When making a health spa injury claim, you could receive personal injury compensation for all of the following:

  • Temporary or permanent damage – You will receive a payout for any pain and suffering you have experienced. This refers to both permanent and temporary injuries.
  • Financial losses – You will be able to claim for any out-of-pocket expenses you have encountered because of your injuries. This could be loss of income, as well as loss of future earnings too. Aside from this, you can also claim counselling expenses, travel costs, childcare expenses, and the cost of treatment. Essentially, if you have encountered a particular expense and you wouldn’t have had to pay for it if you were not injured, you can claim for it. Nevertheless, you will need to have proof.

The Next Steps – How To Make A Health Spa Injury Claim

When making health spa injury compensation claims, it is important to take the necessary steps to build a strong case. This includes the following:

  • See a doctor – The first thing you need to do is seek medical advice. Of course, this is vital for your health, but it is also important for your claim. This is because the medical report your doctor puts together will be used to determine how much compensation you will receive. It will state your injuries, the prognosis, and the recommended course of treatment, which will be used to decipher your payout.
  • Record your injury – If you were a customer at the health spa, it is important to inform the company about what has happened. This will serve as an official record of the accident, which is important. If you are an employee of the company, it is just as vital to report the incident. This is because all employers are required to have an accident book by law, which states all of the injuries, illnesses, and deaths in the workplace. If you don’t report the incident and there is no recording of what happened, this could work against you.
  • Get in touch with a solicitor – This is the easy part of filing health spa injury claims. All you need to do is give us a call, and we will handle your case for you. We will be there for you every step of the way, ensuring you get the support and assistance you require. Working with a top-quality solicitor is important because you won’t get a second chance to make a personal injury claim.

How Much Compensation Can I Get For Health Spa Injury?

No matter whether you are claiming injuries caused by wax treatments, skin treatments, a slip, trip, or a fall, you’re probably wondering what amount of compensation you may receive. Unfortunately, it is really quite impossible to provide you with a definitive answer of what sort of compensation award you will be offered. No solicitor can promise any of their clients ‘x’ amount – it’s simply not possible. If anyone promises to secure a certain specific sum for you, please don’t pin your hopes on this.

We can give a fair idea regarding the average payout amounts for different injuries associated with making a health spa injury claim, such as injuries caused by skin treatments and injuries caused by beauty treatments. This should give you a good understanding of payout amounts. If you cannot see the specific injury you have in the table below, please pick up the telephone to call us. We can offer more information about health spa injury claims, and we would be happy to help.

Reason to claimPayout amountComments
Mental anguish£3,350 Fear of death and expectation of end of life.
Minor injuries – A full recovery is made within three months£1,050 - £1,860
Minor injuries – A full recovery is made within 28 days£525 - £1,050
Minor injuries – A full recovery is made within seven daysA few hundred pounds - £525
Pain/suffering£1,000 - £200,000The payout you will receive will be determined by the pain and suffering you have encountered.
Anticipated earning loss£10,000 - £400,000If you are going to miss work in the future because of the injuries you have sustained, you will be able to claim for loss of earnings - anticipated. This will be worked out based on the money you currently earn and your future earning potential. In some instances, claimants do receive more than the highest amount stated in the column to the left.
Actual earning loss£5,000 - £500,000In a lot of cases, the claimant misses work while they recover from their injuries. If this applies to you, and you have lost income as a consequence, you will be able to make a claim. This is worked out based on the actual wages you have lost. In some instances, claimants do receive more than the maximum amount stated in the column to the left.
Facial disfigurement –Scarring that is trivial£1,300 - £2,675The claimant will have only suffered minor scarring in these cases.
Facial disfigurement –Not as significant scars£3,000 - £10,450This relates to instances whereby someone has suffered a small scars (a number of) or one scar that they can camouflage. The key here is that the effect of the scar is not one whereby the person’s appearance has been markedly affected.
Facial disfigurement –Scarring that is significant£13,650 - £22,875In such cases, cosmetic surgery will have removed the worst scars. However, cosmetic disability will remain to a certain extent. Not only this, but the person may experience some negative psychological effects too.
Facial disfigurement – Not as significant scars£23,000 - £36,800In these cases, the psychological reaction will be significant and the disfigurement will be substantial, but not as bad as the payment bracket below.
Facial disfigurement –Scarring that is very severe£36,800 - £74,000This relates to cases whereby the claimant has a severe psychological effect from the scarring and the aesthetic effect is that is is very disfiguring.

A Guide To No Win No Fee Health Spa Injury Compensation Claims

If you would like to lodge a health spa injury claim, you will be pleased to know that we operate on a No Win No Fee promise here at Legal Expert. You may have heard of the No Win No Fee approach before, but you may be a bit unsure regarding what it actually means. Essentially, a No Win No Fee payment structure makes sure that everyone can claim, irrespective of how much money they currently have. This is because you don’t have to make a big upfront payment. In fact, you are only required to pay some legal fees should your case be deemed successful.

If we do not secure compensation for you, you won’t have to pay any legal fees. This means that the risk that is typically associated with making a claim is eliminated. You will not find yourself having a bill for legal fees to pay with no compensation to fund it with. Several additional benefits are linked with this. This includes the fact that all lawyers are accountable. Essentially you know they will be working hard to secure compensation for you because the outcome impacts them. This also guarantees that there will be no time-wasting. If we don’t think you stand a good chance of securing compensation, we are going to tell you. We will never mislead you or waste your time.

Why Choose Us For Your Health Spa Injury Claim?

There are many elements of our service that set us apart from other personal injury firms in the UK. We have already spoken about our No Win No Fee approach, but we take great pride in our customer-focused service too. We know you are bound to be going through an incredibly tough time at the moment, and we want you to focus on recovering from your health spa-related injuries rather than worrying about the claims process. This is why our main objective is always to handle every case in the most effective and stress-free manner. Plus, we are dedicated to securing the maximum amount of compensation for our clients. And this is something we can achieve more than most law firms because we assign specialists to all health spa injury claims.

Everyone on our team has years of experience in the industry and an excellent track record to back it up. We have worked on many health spa injury compensation claims over the years, too, so you can be sure that you are in safe hands.

Call Us For Free Advice

If you want to make a health spa injury claim, please do not hesitate to contact the team here at Legal Expert. You can speak to one of our friendly and experienced advisors by calling us on 0800 073 8804. All of our advice is available free of charge, with no obligation to continue using our services. You can also reach us via email to discuss your health spa injury claims.

Send your message to, and we will get back to you as soon as possible. There are also several ways to get in touch with us via our website; you can use our live chat feature or request a callback. We look forward to hearing you and helping you to get the compensation you deserve.

Helpful links

Beauty treatment claims guide

This takes you to our compensation guide on beauty treatments. You will find plenty of useful information. This includes details on the following: injuries caused by skin treatments, wax treatments, assessing the severity of your injuries, making a claim, and much more.

The Control of Substances Legislation

This takes you to the Health and Safety legislation document for The Control of Substances and Hazardous to Health Regulations 2002. Businesses and individuals can read the law that is in place to get a better understanding of the grounds for compensation.

Gym Accident Claims find out how much you can claim?

Have you had an accident at the gym whilst visiting the spa? Contact us today if you have been injured in the gym for free legal advice.

Health Spa Injury Claims FAQs

How long after an injury can you claim compensation?

Under the Limitation Act 1980, the standard time limit for starting a spa accident claim is three years from when the incident took place.

Can I claim for an injury after three years?

There are several exceptions, but otherwise, you couldn’t successfully claim beyond the three-year window.

What are the two types of injury claims?

These are compensatory damages and punitive damages.

What do health spas personal injury claims cover?

These cover the likes of medication, transport to hospital appointments and a loss of earnings.

What is a serious injury claim?

This is a life-changing injury such as brain damage or paralysis.

What qualifies as a personal injury?

This is an injury that the victim suffers in an accident, especially due to somebody else’s negligence.

How long do you wait for compensation?

You should wait no more than 14-28 days for your compensation settlement payment.

Do you get a lump sum from workers compensation?

Yes, this would be a lump sum payment covering the entirety of your compensation.

If you still have any questions about health spa injury claims, then you are welcome to contact Legal Expert and speak to one of our advisers for help. You can get in touch using the contact details included within this guide.

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