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Jet2 Flight Personal Injury Claims Guide – How To Claim Compensation For A Accident on a Jet2 Flight?

Air travel is the safety form of travel and the UK Civil Aviation Authority, UK flagged airlines, and the National Air Traffic Service are global leaders in passenger and aircraft safety. If you have had a accident when on a Jet2 flight and as a result you are injured you may be eligible to claim personal injury compensation.

Jet2 flightBased at Leeds-Bradford International Airport, but operating from airports across the country, Jet2 are the fourth largest (scheduled) airline based in the UK. In 2017 the airline handled more than 9.6 million passengers, flying them to and from destinations across Europe.

Have you, or someone you were travelling with, been the victim of a Jet2 flight accident? Whether you were a customer with the airline, are or were a member of the airlines staff (eg. a cabin crew member), and were injured on a flight, our team of personal injury solicitors could help you to claim compensation for your injuries.

In this guide we will look at how passengers and crew can be injured whilst on a flight with Jet2, how much airline accident compensation you could claim, the applicable personal injury claim time limit’s,and how our team can help you to do so. When you are ready to start your claim, please call us on 0800 073 8804.

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A Guide To Jet2 Inflight Accidents And Injuries

If you are travelling internationally, the quickest, most convenient, and safest form of travel is often flying. Airlines operating in and from the UK have very high safety standards and records. However, when an accident, illness, or injury does happen at any stage of your flight, from embarking to disembarking the aircraft, you could be eligible to seek damages from the airline, such as Jet2. If you have been harmed and wish to claim for a Jet2 flight accident, our personal injury lawyers and solicitors are on hand to help you.

We can help you to make a personal injury claim for an accident or injury when on a flight with the UK based airline

There are two crucial pieces of legislation or international agreement which you need to be aware of when you are making a flight accident claim. These are the Montreal Convention of 1999 and the Package Travel Regulations of 1992. We will look further at the Montreal Convention later in this guide. In the case of claims against your airline, an accident is commonly defined as events which are external to the passenger and which are either unusual or unexpected. This means you could claim for something such as a coffee burn or food poisoning, but could not for suffering DVT (deep vein thrombosis).

What Are Jet2 Passenger Accidents And Injuries?

When thinking about a plane accident, people tend to imagine very dramatic events such as a major plane crash. Whilst these events can happen, they are extremely rare. Passenger or cabin crew injuries or Jet2 passenger illnesses are much more likely to be caused by circumstances such as trips and falls, damaged fixtures and fittings inside the aircraft, or instances of food burns or food allergic reaction injuries.

When making an airline accident compensation claim, your injury could have occurred at any point when the airline is  responsible for your safety. This starts from the moment you step onto the aircraft, till the moment that you step off it. Airline accident compensation claims can be made by either a passenger or a member of the aircraft crew.

Some of the most common types of accident on a plane can include;

  • Luggage falling on your head because overhead lockers have not been secured,
  • Instances of food poisoning or allergic reactions if served food a passenger is allergic to,
  • Injuries caused by unexpected turbulence,
  • Slips and falls on the aircraft itself,
  • Food or drink being served too hot, or coffee & tea burns caused by spillages.

It can be anything which happened to harm you and which was caused by negligence on the part of your airline.

What To Do If You Get Hurt On A Jet2 Plane

If you suffer a in-flight injury whilst travelling by plane, you might wonder what you should do, and whether or not you can claim for your in flight injuries on airplanes. People worry that as their injury happened whilst in the air, or on the ground in another country, that they do not have recourse to make a personal injury claim. This is not the case and the aforementioned pieces of legislation allow you to sue airlines for negligence which caused an injury at any point in their flight.

There are several steps which you should take in the event of a Jet2 flight accident.

  • Report your injury to a member of the cabin crew. Make sure this is recorded.
  • Make sure you get any treatment if needed possible in the air and necessary when back on the ground.
  • Take details of any witnesses to your accident, injury, or illness.
  • Write down what happened to you as soon as you can.
  • When back home, contact a personal injury lawyer, such as those provided by Legal Expert to get free advice.

Next, we will look at your rights to sue airlines for negligence under legislation such as the Package Travel Regulations of 1992.

I Was Injured On A Jet2 Flight, What Are My Rights?

Depending upon where your injury happened, and how your flight was booked, there may be different laws which are applicable to your case. The information below should help you to better see which one(s) apply to your case:

If you were a passenger injured in Jet2 flight which was booked as part of a package holiday, you will have additional passenger and consumer rights under the aforementioned package holiday regulations. This legislation can place liability on a holiday company for negligence, even if the negligence was caused by a supplier of theirs based abroad.

However, in most cases of an accident or illness (such as food poisoning), the Montreal Convention would be applicable.

Bodily Injuries And The Montreal Convention

The Montreal Convention governs most flights between international airports. This sets out a strict system of liability. For example, a passenger injured in Jet2 flight just needs to show that the accident happened and that the convention is applicable to their case.

To claim for injuries under this, the accident needs to have been ‘unusual and unexpected’. Something such as DVT would not fall under this. The convention does not apply to domestic flights between UK airports. However, UK law allows you to claim for injuries in these cases.

The airline is liable for any bodily injury (up to and including death). There is not an upper limit set under the convention for damages. There is though a first tier of airline liability in which the airline can not content a compensation claim. This is set as 100,000 SDR (SDR = Special Drawing Rights set out by the International Monetary Fund). Above this, in second tier cases the airline can avoid and/ or contest payment if they can show that they were not at fault.

Causes Of In-Flight Injuries On A Plane

In the following sections we will look at some of the most common ways in which you could be harmed whilst on an aircraft. If you have been injured in any of the following ways, please get in touch with our team to claim compensation.

Burns And Scalds From Hot Foods And Drinks On A Plane

One of the most common forms of injury on a flight is suffering a burn injury, such as a coffee burn, hot tea burn, or being burnt by foods which you have been served. You could also be burned if hot foods or liquids are spilled on you by a member of the cabin crew, or by eating or drinking things which were served at the wrong temperature. In these cases, the airline could be held negligent and liable for your injuries.

When making a claim, your settlement could include damages for pain and suffering, and the loss of any enjoyment on your holiday. You may also be able to recover the costs of any expenses you have met as a result of your injury. These may include medical treatment or even the cost of your holiday in some cases.

Accidents And Injuries Suffered By Disabled Passengers

If you are disabled, such as someone who requires a wheelchair, and travelling on aircraft you may require special assistance from the cabin crew to board & disembark the aircraft, as well as through the flight itself. You may require assistance with things such as ensuring that your seat restraint is properly fixed in place before take-off or landing. Failure on the part of the cabin crew to address and meet your needs could result in injury.

If you were a disabled passenger who suffered an injury because cabin crew or other airline staff failed to meet your specific needs, you could have grounds to claim compensation.

Passenger And Crew Trolley Accidents

Cabin crew have a responsibility to ensure that equipment such as the cabin trolleys are used at the right time and in a responsible way. They should not been use during parts of take-off and landing and when in use, the break should be applied to fix it in position as a transaction is being carried out. Failure to follow the correct operating procedures could lead to the trolley careering through the aircraft aisle, striking people, running feet over, spilling hot food, drinks, or other items onto people, or causing a crush injury. There have been instances of such accidents happening and people being harmed.

If a member of the aircraft cabin crew has acted negligently whilst operating a trolley, and you were subsequently injured, you could be eligible to make a claim against the airline.

Slip, Trip, & Fall Injuries On A Jet2 Plane

You could have slipped or fallen over due to a mismatch in the level of the aircraft floor and the walkway or steps onto it, or because of a trip hazard on the aircraft itself. It may be that the boarding tunnel or stairs were damaged, or that part of the plane interior was damaged, either way, you could have grounds to seek compensation for injuries suffered.

Airline staff are responsible for ensuring that you can board, disembark, and walk around on the flight in a safe way. They must maintain a safe path for you to walk through. Part of this responsibility also extends to making sure that other passengers to not do things such as leave a walking stick sticking out into the aisle, causing accidents. If staff could have prevented your fall, the airline may be held liable for your injury.

Injury Caused By Luggage Falling On You From The Overhead Locker

If luggage has not been correctly placed in the overhead locker or if they have not been correctly secured before landing or take-off, luggage could fall on a passenger, causing injury to passengers. Luggage falling from an overhead locker could cause a variety of injuries, and could even leave someone unconscious if they were struck on the head.

Unexpected Turbulence Causing Injuries

In cases of unexpected turbulence, you could be injured due to items or people striking you, hot foods or drinks being spilt on you, or in other ways. As long as the turbulence was unexpected, and passengers had not been notified to expect it, you could claim compensation for your injuries.

Food Poisoning And Food Allergy Illnesses

Whilst we do not always expect the highest quality haute cuisine on an aircraft, you have the right to expect that what is served to you as food or drink is fit for consumption. This means it should not be contaminated, past its use by date, or in any way cause you a Jet2 passenger illness, such as food poisoning.

If you have a food allergy and have informed the airline prior to travel and/ or prior to being served food and are have an allergic reaction injury to a food item, you may also be able to claim compensation from the airline.

Damaged Seating Leading To An Accident Or Injury

There are lots of different ways in which seats can be damaged, and if they are not regularly inspected for damage, passengers can be injured. Fabrics or protective covers may have come away exposing sharp edges, or the mechanism might have been damaged and cause you injury in some way. As long as you did not cause the damage to the seat which injured (ie. from using it improperly), you may be eligible to make a claim.

What Could My Jet2 Flight Injury Claim Include?

Your compensation claim can help you to recover different types of damages. For example, your compensation claim could include;

  • Compensation for medical expenses, such as being able to seek private treatment for your injuries is necessary.
  • Making good any other losses of expenses which you have encountered, such as the the cost of your holiday if you were unable to enjoy it, or had to come home. This may also include any loss of income or earnings you have experienced.

For a more detailed account and breakdown of what you could be awarded, contact our team today and find out more.

Flight Injury And Accident Compensation Claim Calculator

When it comes to estimating how much you will get for a particular injury or illness suffered on a flight or on a plane, you can find lots of aviation accident personal injury claims calculators available online. Whilst we have included examples of how much can potentially be claimed for different injuries, what you will be entitled to will vary depending on the actual injury that you have suffered. Please note that these are only estimations and one way to get a better estimation is after we have seen your medical report.

Type of accidentNotesSettlement figures
Minor ankle injuryUp to £12,050Minor injury to the soft tissues.
Moderate ankle injury£12,050 to £23,310Simpler types of fracture, or comparable soft tissue injury.
Serious ankle injury£27,450 to £43,900More serious forms of injury.
Punitive damages£1,000 - £275,000The more serious or complex the injury, the higher the settlement
Pain and suffering£1,000 up to £200,000Settlement will reflect your own level of suffering and/ or pain.
Mental and/ or emotional anguishUp to £3550Based upon the real fear of death.
Moderate back injury£10,970 to £34,000Injury to the soft and connective tissues, eg. muscles, tendons, or ligaments.
Severe back injury£34,000 to £141,150Broken bones in the back and spinal injuries.
Loss of previous wages£5,000 - £500,000Wages which have been lost due to your injury, or illness.
Fatal injury/ death£12,500 to £300,000Fatal injury/ death

To get a better estimate of how much you could be owed than through online personal injury claims calculators, please contact our team today.

No Win No Fee Air Accident Claims

At Legal Expert we can help you to make an airline accident compensation claim for your Jet2 accident under a no win, no fee agreement. This means that no matter the outcome of your case, we  will not ask you to pay a penny for their services, other than the success fees and charges which we will have agreed upon in the event of a win. Put simply, if we do not bring your Jet2 flight accident case to a successful conclusion, with you being awarded a settlement, there will be nothing to pay. The no win no fee agreement will also set how much you will expect to pay if we do win your case.

If you have suffered an injury and need to make a claim for in flight injuries on airplanes compensation, please get in contact with our team using the details below.

Why Make Your Air Accident Claim With Us?

We understand that you have many different options to choose between in terms of personal injury lawyers, solicitors, or legal firms, so, why choose us? We have solicitors and lawyers who are experienced in helping people to claim for accidents or illnesses on flights. Whether you were burnt or scalded, or were involved in a plane accident or crash, our team can stand by you, providing the help and support you need. We know that your injuries could be either psychological or physical, either way, we are here to help you.

We can also offer our services to you through a no win no fee agreement as set out above. Please be aware that when you are making a personal injury claim for a Jet2 flight accident, there may be different applicable personal injury claims time limits. If the flight was booked as part of a package holiday you have three years to make a claim. However, under the Montreal Convention of 1999, you have just two years to make your claim, rather than the standard three years which you would conventionally have.

Contact Us Today

At Legal Expert, our team of personal injury solicitors and experts can provide you with the support and representation you need, no matter where you were based in Great Britain. We are experienced at handling airline accident compensation claims for accidents, illness, and injuries which have happened at any stage of your flight, from the moment you set foot on the aircraft, till you leave it.

Contact us by calling on the number above, use the contact form at the bottom right of this page, or send us an email to

Additional Resources

In addition to the information provided above, we have also produced other helpful guides for people who need to claim compensation from an airline for accidents, injuries, or delays to their flights. You can find theses guides as follows below.

Airline Accident Claims
If you have suffered an injury or illness on a flight to or from the UK and wish to make an airline accident compensation claim, find out more about doing so in this guide.

Flight Delay Compensation
If you have suffered a delay to your flight, find out whether you are eligible to claim compensation, how much you may be able to claim, and how to do so in this guide.

Helpful External Organisations

Civil Aviation Authority
You may also wish to make a complaint about your airline through the UK’s Civil Aviation Authority.

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