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Holiday Accident Claims In Amsterdam – How Much Compensation Can I Claim For A Personal Injury

Legal Expert are holiday and travel accident claims specialists who can help with holiday accident claims in Amsterdam as well as holiday accident claims in Holland as a whole. In this guide, we will be looking at the circumstances in which people can suffer an accident or injury whilst visiting Amsterdam.

holiday accident claims in Amsterdam

Holiday accident claims in Amsterdam

Amsterdam has more than 14 million visitors annually with holidaymakers coming from the UK being one of the largest groups of tourists. British tourists account for around a million visitors per year to the city. In recent years Amsterdam has seen a very large growth in the number of city break and short stay visitors. Sadly, alongside this there has been a growth in the number of tourists experiencing petty crimes or health related issues. It should however be noted that most visitors to this beautiful canalside city have a great visit.

Ways in which people may be injured or become sick whilst in Amsterdam commonly include;

  • Slips, trips and falls by the canalside.
  • Cycling accidents.
  • Other road traffic accidents.
  • Those involving alcohol or other substances.
  • Food poisoning.

If you have suffered an accident or injury whilst in Amsterdam and can show that someone else was responsible or liable for your injuries, you are able to claim compensation from the other party. You can make a holiday accident claim in Amsterdam under Dutch law (if a Dutch provider was liable) or in the UK if a package holiday provider is liable. As with making a claim in the UK, you can include both suffering and pain in this claim. Under Dutch law, if you are making a claim in Amsterdam and your case goes to court, a judge is able to set the amount of damages which you have suffered. You can also claim for mental suffering of any level caused by your injury, illness, or as a result of your holiday being ruined.

Make your Amsterdam holiday accident claim with Legal Expert. Our team has the experience and knowledge necessary to pursue your claim, securing the best possible settlement for you. You can find our contact details at the bottom of this page.

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A guide to claiming compensation for accidents in Amsterdam

In this guide to holiday accident claims in Amsterdam we will take a look at some of the most common ways in which people suffer injuries whilst in Amsterdam. We will also look at how you can successfully pursue a compensation claim for said injury or sickness. As with any destination, some of the most common ways people are injured include through road traffic accidents or food poisoning.

Many of the visits to Amsterdam by British tourists are for city breaks or short stays. This is due to the proximity of Amsterdam to the UK, and the role of Schiphol airport as a major European hub airport.

As well as looking at just a few of the different types of holiday accident compensation claim we can help with, we will also take you through what you should do after an accident on holiday. This includes information such as:

  • Contact details of the emergency services in Amsterdam.
  • How to report an incident to some of the biggest package holiday operators.
  • Where to find the British Consulate in Amsterdam and how to get their assistance.
  • What steps you should take in order to make a compensation claim, both before you leave
  • Amsterdam, and when you return to the UK.

If you do suffer an illness or accident whilst abroad you may find that the experience is more traumatic than if you were in the UK. Just by being in unfamiliar surroundings or not knowing how to access healthcare and other services, the overall experience can be much harder to deal with. If you have suffered in some way and found that your city break or holiday has been ruined, you may wish to make a compensation claim. In this guide we will take you through the process of doing so on a no win, no fee basis.

What steps should you take after an accident or injury in Amsterdam

The two most important pieces of advice we can give to those who have suffered an accident abroad, or who have become sick outside of the UK is to get any help or treatment needed. Looking after your health is the most important thing to take care of. Secondly, you should try not to panic. We understand that the injury or illness abroad may be disruptive or traumatic, but if it was caused by someone else you could well be able to claim compensation for it.

To give you a better chance of making a claim once you have returned to the UK, you should take the following steps;

  1. Collect and keep copies of any medical records. This will show what injury or illness you sustained, how it was treated, and any costs involved. This can be very strong evidence in a travel accident compensation claim.
  2. Keep any records of costs you have incurred as a result of your injury or illness. This may be for medical treatment or prescriptions. It can also include travel to and from hospitals, the cost of pre-paid activities which you could not attend, and other expenses which were directly related to your condition.
  3. If you were involved in a car accident in Amsterdam or other form of road traffic accident, ask for the name, address, and insurance details of the other parties involved. If there are any police reports, ask for copies of these too.
  4. Keep the names and addresses of anyone who saw what happened to you.
    Take and keep photographs of the scene of the accident at the time it happened, as well as of your injury.

Depending upon your circumstances, you may have been unable to collect some, or all of these pieces of information. Please simply collect all that you can. When you return to the UK, get in contact with our team.

You can find additional information on what to do if you have been involved in an accident abroad in this guide.

How to contact the emergency services in Amsterdam

If you are taken ill, or involved in an accident of some form whilst in Amsterdam you may require help from the Dutch emergency services. To contact the police, fire services, or to call for an ambulance, you can use the pan-European emergency services number 112.

Depending upon your emergency, it could be better to visit a GP surgery or access walk-in healthcare services in Amsterdam. Depending on how your holiday was booked and your insurance company, it may also be advisable to contact them for assistance. In serious emergencies, British tourists can also contact the British consulate (details at the bottom of this page) for help and advice.

Emergency services and healthcare in Amsterdam

  • Emergency police, fire brigade, ambulance: 112.
  • Police information (non-emergency): 0900 8844.
  • Anonymous tip-line (to report a crime): 0800 7000.
  • Emergency doctor’s office, 088 003 0600.

Amsterdam municipality assistance for civic matters
Helpline, 020 14 020.
WhatsApp, 06 4444 0655.

Healthcare for tourists in Amsterdam

As with all destinations in the European Union, British holidaymakers are able to access healthcare in Amsterdam through the EHIC or European Health Insurance Card system. In order to access healthcare services through this system, visitors must have a valid EHIC card. You will then be able to access healthcare services such as GP surgeries or hospital treatment in the same way as Dutch residents.

If you do not have your card with you and need treatment, you can call the helpline for those abroad by calling +44 191 218 1999. This will get you a temporary card and cover for your trip.

Both the EHIC card system and the UK government advise holidaymakers to EU destinations that the EHIC scheme should not be used as substitute for travel insurance. The scheme only allows you to access healthcare on the same terms as a resident of the country visited. This may mean you still have to pay for some treatment. It also does not cover private healthcare, nor does it cover anything else such as repatriation in emergencies, or lost or damaged personal property.

You can register for an EHIC card at this site,

How long do you have to make a compensation claim after an injury in Amsterdam?

Whether you are bringing holiday accident claims in Amsterdam in the UK or Dutch legal systems, there are time limits within which you need to bring your claim before it expires. We have included those which you need to know in the table below. Please note that time limits outside of the UK can vary and that these were correct at the time of publication.

Type of claim in AnsterdamTime Limit
On all inclusive, pre-booked, or package holidays.3 years
On holidays which were booked privately. Including flights or hotels.5 years
For accidents injuries or illness on flights from the UK to;
• Amsterdam Schiphol Airport.
2 years

Claims for injuries on a package holiday in Amsterdam

If you booked your trip to Amsterdam through a package tour company based in or operating from the UK you will be protected as a customer under British legislation. This enables you to bring your personal injury claim for accidents in Holland or sickness, such a food poisoning in Amsterdam through the UK’s courts system. This is because though the hotel or airline may operate in the Netherlands, they also do so in the UK and are covered by the UK’s legal systems.

Major operators of package holidays to Amsterdam include:

TUI, contact information.
Thomas Cook, contact for emergencies abroad.
Jet2 Holidays, customer services.

Holiday accident claims in Amsterdam we can help with

In the following sections we look at some of the more common circumstances under which people may need to claim travel accident compensation after visiting Amsterdam. If your circumstances are not listed below do not worry. This is not a complete list of all of the holiday accident claims in Amsterdam we can process, but illustrates how we can help.

Hotel accident claims in Amsterdam

If you have been harmed or contracted an illness whilst staying at a hotel in Amsterdam, and can show that the hotel or its staff were responsible for what happened to you, you could be eligible to make a compensation claim. Some of the most common ways people to be harmed in a hotel might be:

  • Accidents and injuries in or around swimming pools and other health facilities such as when using gym equipment.
  • Damaged or broken furniture causing injury.
  • Damaged or wet floors causing falls.
  • Food poisoning in Amsterdam caused by hotel restaurants.
  • Car crashes involving hotel transfer vehicles.

This is not a complete list of the way in which you could be harmed whilst staying at a hotel in Amsterdam. If you have been involved in this or any other type of accident in Holland involving a hotel, please contact our team.

Claiming for food poisoning in Amsterdam

Amsterdam has extremely high standards of hygiene and food safety. In general, holidaymakers to Amsterdam will expect to be safe when dining at their hotel or in restaurants. In some instances, as in the UK, a small percentage of visitors to Amsterdam will experience food poisoning.

The most common symptoms of food poisoning include:

  • Feeling nauseous,
  • Vomiting and diarrhea,
  • Having cramps in the stomach,
  • Weakness and loss of energy,
  • A high temperature and/ or chills.

If you experience these symptoms, you should contact a doctor using the contact information supplied above. If you are on a package holiday, the operator may work with a specific doctor in the city. Similarly, your travel insurance provider may work with specific providers for healthcare in Amsterdam.

Slips, trips, and canal accidents in Amsterdam

Slipping or falling over is one of the most common ways to be injured no matter where you are in the world. Amsterdam has particular hazards such as cobbled streets and canals which either have very low or no railing or barrier.

Each year, a small number of people are injured or die as a result of falling into canals in Amsterdam. The majority of these falls can be attributed to people falling in when they are intoxicated in some way. It is advised that people take care when walking on the cobbled streets and pay particular attention when walking alongside the canals.

Amsterdam cycling accident claims

Cycling is one of the most popular forms of transport in Amsterdam. The city has a very well developed network of cycling routes. Whilst the number of cyclists is much larger than many UK cities, the number of accidents are much lower.

We do however see cycling accident claims in Amsterdam involving tourists. These can often be caused by visitors being unfamiliar with how to cycle in Amsterdam. People may forget which side of the road to cycle on, or not pay close enough attention to other road users. Accidents can result in a variety of injuries from the mild to the serious. If you are cycling in Amsterdam, we recommend that you do so with a cycle helmet.

Under Dutch law, if as a cyclist you are hit by a car, the car driver will always be at fault. However, it you as a cyclist hit a pedestrian you would be at fault.

Road traffic accidents in Amsterdam

Under Dutch law, in any road traffic accident in Amsterdam, the larger and quicker vehicle is always held to be at fault. Incidences of car accidents in Amsterdam are about as common as they are in the UK, with comparable levels of overall road safety.

Driving and awareness of trams
Amsterdam is easily accessible as a driving destination from the UK either by the Eurotunnel, or via a ferry. Self driving holidays are popular and there may be more British drivers on the roads than in other destinations. Drivers from the UK are more likely to be involved in road traffic accidents. Causes of these can be being unfamiliar with the rules of the road in Amsterdam, as well as the fact that the right of way can vary between different roundabouts.

Whether using the road as a car driver or as a cyclist, you should be aware that trams are given priority over other road users. They may also stop unexpectedly in the middle of the road and so should be afforded space to do so.

Advice for pedestrians
Many of the main parts of Amsterdam are pedestrianised, or inaccessible to cars. As a pedestrian you should take additional care when crossing the road. This is because some vehicles such as bikes and mopeds will often not stop, even at pedestrian crossings.

Injuries caused by drugs, alcohol, and drowning in Amsterdam

Amsterdam is seen by many visitors as being more tolerant of people using what are often seen as softer drugs. However visitors should be aware that these should only be purchased from and consumed in designated premises such as cafes. The local health authority has warned of the danger of purchasing substances outside of these as there have been cases of deaths. Similarly there are local regulations over what can and can not be sold in the Netherlands.

There have also be cases of women having their drinks spiked whilst in Amsterdam. As such, it is recommended that visitors should never leave drinks unattended. If you think your drink may have been spiked, you should seek medical attention immediately.

Should I use a solicitor based in Amsterdam?

You do not need to use a ‘local’ or Amsterdam based solicitor in order to make a compensation claim. If you were injured on a package holiday and the provider is at fault, your claim can be made against them in the UK’s courts. Holiday accident claims solicitors in the UK may also be able to assist you with claims which do not involve package holiday companies. Claims for accidents or injuries on independently booked holidays can be more complicated and we recommend that you contact a solicitor as early as possible.

No win no fee holiday accident claims

We are able to offer many of the claimants we assist with holiday accident claims in Amsterdam no win no fee contracts. Under such an agreement, you will not have to make any initial payments to your holiday accident claims solicitor. In fact, you will only have to pay for their services once you have had your claim settled. If the claim does not result in your being awarded damages, you will not need to pay anything for the solicitor or lawyers services.

You can find out more about our no win no fee services in our more detailed guide here.

Top hotels in Amsterdam

Below is a list of some of the largest and/ or most popular hotels in Amsterdam. If you have been injured or suffered food poisoning in any of these, you can talk to our team today to make a compensation claim with us.

  • Citizenm Amsterdam Amstel
  • Radisson Blu Hotel, Amsterdam
  • The Toren
  • WestCord Fashion Hotel Amsterdam
  • Ramada Apollo Amsterdam Centre
  • Hotel Sebastian’s
  • Ambassade Hotel
  • Park Plaza Amsterdam Airport
  • NH Collection Amsterdam Grand Hotel Kransnapolsky
  • The Manor Amsterdam
  • Ibis Amsterdam Centre Stopera
  • Hampton by Hilton Amsterdam
  • Ibis Amsterdam Centre
  • Amstel Botel

Starting your claim

If you were injured whilst in Amsterdam and need to make a claim, our team can assist with a variety of holiday accident claims in Amsterdam. Contact us today to find out about how to claim with us.

You can call us on 0800 073 8804 or write to us by using our claim online form.

We are looking forward to helping you.

Useful links

If you have sustained an injury or have become sick as a result of someone else’s actions, such as being assaulted whilst in Amsterdam, you might require assistance from the British diplomatic service in Amsterdam. There is a Consulate General in the city at the following location. Please note, the main embassy in the Hague is not open to the public.

British Consulate General Amsterdam
Koningslaan 44
1075 AE Amsterdam

Telephone: +31 (0)70 4270 427

NHS guide to healthcare in the Netherlands
Healthcare services in Amsterdam and the Netherlands are of an extremely high quality. Learn more about what you need to know before visiting the city.

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