Last updated 15th July 2025. A visit to a theme park or to a resort, such as Legoland Windsor, should be a fun experience for all of the family. However, mistakes can unfortunately happen sometimes if the correct health and safety measures are not in place.

Theme parks need to provide a safe and hazard-free environment for all those who are visiting or even working on the premises. This guide will help you understand when theme park accident claims can be made, and how personal injury compensation is calculated.

Our team of specialist solicitors have helped many people claim compensation in a variety of different circumstances, and could potentially help you claim compensation today. This compensation can help you through your recovery. If you are unsure whether you’re eligible to claim compensation, you can call our team on 0800 073 8804 or see other ways to contact us at the bottom of this guide.

Select A Section

• Can I Make A Legoland Accident Claim?
• Potential Causes Of Theme Park Accidents
• Cases Of A Fatal Accident At A Theme Park
• What Evidence Could Help My Case?
• How Are Legoland Accident Claims Calculated?
• Examples Of The Different Damages You Could Be Compensated For
• No Win No Fee Personal Injury Claims
• Contact Our Experts
• Related Articles And Resources

Can I Make A Legoland Accident Claim?

Visitors and employees of Legoland could potentially be entitled to claim personal injury compensation if they meet each of the criteria below:

1. A duty of care was owed. 
2. This duty of care was breached. 
3. An injury directly resulted from this breach.

As a visitor of a theme park, you are owed a duty of care under the Occupiers’ Liability Act 1957. As per this act, those in control of the public space you’re in must take steps to ensure your reasonable safety while you’re lawfully visiting their premises. 

As an employee of a theme park, you are owed a duty of care under the Health and Safety at Work etc. Act 1974. As per this act, your employer must take reasonable steps to ensure your safety while you’re at work.

So, let’s say you’ve had an accident at Legoland Windsor Resort as an employee or visitor. You can contact us for free today to find out whether you have an eligible personal injury claim.

Potential Causes Of Theme Park Accidents

Duty of care in a theme park could potentially be breached in multiple ways. Below, we explore some of these ways using illustrative examples (not based on real-life scenarios), showing how someone could potentially be eligible to claim Legoland injury compensation. 

Defective Or Broken Rides

• A ride had not been properly serviced in over a year. Due to the ride’s poor maintenance, several riders were injured when one of the arms detached mid-ride. 
• There was a lack of routine risk inspections and maintenance checks on a ride. Despite rust being visible, the park continued to operate the ride. The ride subsequently gave way due to rust weakening the structural beams.

On a Roller Coaster

• A ride’s safety system had been manually overridden, which was against standard protocol. Whilst distracted in conversation, an operator was thus able to send a roller coaster cart too early around the track. This led to two carts colliding with each other, leading to multiple serious injuries to riders. 
• During a routine check, a maintenance tool was accidentally left on a roller coaster track. Staff failed to spot this tool before reopening the ride. When the ride reopened, the tool caused a cart to derail and violently jolt riders, which led to spinal injuries and trauma. 

Safety Bar Failure

• There were known issues with the hydraulic lap bar system on a ride, but despite reports of these issues from engineers, the hydraulic locks had not been fixed. This led to the hydraulic lap bar system failing and riders were ejected mid-ride, which led to fatalities. 
• The theme park attendants had skipped the required checking of the manual safety bars on a ride. Mid-ride, the unsecured bar released during a sharp turn, causing a child to fall out.

Due To A Fall

• A maintenance technician was working on a water slide platform. The employee was not given a harness, and the platform had no guardrails. The employee lost balance and subsequently fell from a height.
• There was a spillage near an exit of a ride, but no wet floor signs were displayed. This caused a visitor to slip and fall, which led to fractured bones. 

These are just some examples of how Legoland accident claims could potentially come about. If you have been injured due to an accident in a theme park, please discuss your circumstances with us today to learn about your claim eligibility.

Cases Of A Fatal Accident At A Theme Park

If a loved one was fatally harmed in a theme park accident, the same eligibility criteria as above apply to be able to claim.

Under the Law Reform (Miscellaneous Provisions) Act 1934, only the deceased’s estate can make a claim for the first 6 months following their death. They can make a claim for how the deceased suffered prior to their death, and for how certain qualifying relatives have suffered as a result of the death.

If the deceased’s estate does not make a claim within these 6 months, then certain qualifying relatives can make a claim for how they have suffered as a result of the death under the Fatal Accidents Act 1976. 

These certain qualifying relatives are ‘dependents’. Under this act, dependents are:

• Civil partners, husbands, and wives. 
• Anyone who lived with the deceased for at least 2 years prior to their death. 
• Parents and step-parents. 
• Children and step-children. 
• Siblings, aunts, and uncles.

For more information on fatal accident claims, please contact us today.

What Evidence Could Help My Case?

If you do intend to make an amusement park personal injury claim, there are steps which you can take to help you have a better chance of claiming successfully. You should make sure that you have your injuries properly treated at a GP surgery or hospital as appropriate. Even if an injury is not visible make sure you do get it treated. This helps to ensure your good health and provide medical evidence which we can use later in your claim. If the authorities (such as the fire service) are called to attend the accident, they could also provide evidence of the accident happening and of your injuries.

If possible we also recommend gathering evidence such as photos of how you were hurt and the cause of the accident, details of how the accident happened and statements from witnesses and even copies of CCTV is available. Whilst your personal injury solicitor can help you to do this, it is advisable to start the process as soon as you can.

How Are Legoland Accident Claims Calculated?

If Legoland accident claims are successful, the compensation may be divided into two parts: general and special damages.

Under general damages, compensation is awarded to cover the physical and psychological effects of negligence. These factors are some that are considered:

• The severity of the injury’s pain.
• How long the estimated recovery time is.
• Loss of amenity, which is the loss of your quality of life.

Legal professionals can refer to independent medical reports and the Judicial College Guidelines (JCG) when calculating general damages. The JCG is a document that has guideline compensation brackets for various injuries and illnesses.

We have used the JCG to create the table below. These are just some examples of what injuries could potentially be suffered in an accident at Legoland Windsor Resort.

Please keep in mind that this table is only for guidance, as all Legoland personal injury claims will be unique in circumstance. Also, the top figure is not from the JCG.

Examples Of The Different Damages You Could Be Compensated For

In the above personal injury claims calculator, we looked at what a no win no fee solicitor could help you claim for your physical or psychological injury. However, you could be able to claim compensation for any financial aspects. You may be able to claim for the following, depending on the circumstances of your injury;

• Healthcare, medication or care costs.
• Adjustments to your home or to your vehicle.
• Reimbursement for travelling to a medical appointment.
• Other costs accrued as a direct result of your accident/injury.

No Win No Fee Personal Injury Claims

All of our solicitors work on a No Win No Fee basis. Specifically, through a Conditional Fee Agreement (CFA). 

A CFA might be extremely beneficial for you if you’re eligible for compensation, as there are:

• No upfront or ongoing solicitor service fees to pay. 
• No solicitor’s service fees at all to pay if your claim is unsuccessful. 

If your claim is successful, there are still no expenses taken directly out of your pocket. Instead, your solicitor will keep a small, legally-capped percentage of your compensation. This is known as the ‘success fee’. 

So, to learn more about CFAs and about Legoland accident claims, please contact us today. Our team is available 24/7 to chat to you about your circumstances.

Contact Our Experts

If you have been injured in an accident at Legoland Windsor and think you could eligible to make a personal injury claim contact our experts today. You can call us on the number provided at the top of this guide.  Finally, you can also contact us if you were injured at the theme or amusement park using the contact form (found on the right of this page) or by clicking on the live ‘support’ feature.

Related Articles And Resources

In addition to the information and resources which we have provided above, we have further resources on our site which could help you if you have been injured at a theme park or in other similar circumstances.

Theme Park Accident Claims
Have you been injured at a different theme park in the UK, find out how to claim for a variety of theme park accidents such as an accident on a roller coaster.

Caravan Park Accident Claims
If you have been injured whilst visiting or staying at a caravan park in the UK, find out if you could make a personal injury claim.