By Stephen Hudson. Last Updated 19th August 2025. Welcome to our social housing claims guide. If you rent a social housing property from a council, Housing Association or commercial landlord and they fail in their duty to maintain your home, which leads to damage to personal property or your health, you and others in the household could be entitled to file social housing claims against a negligent landlord.
All social housing landlords have a duty of care under UK law to maintain their properties so they are safe for you to live in. Failure to adhere to the law, which results in a property falling into disrepair and causes you to suffer harm, could result in a claim for compensation.
Our guide explains everything you need to know about social housing claims, but if you have any further questions, our advisors are here to help. Contact our team today for a free consultation:
- Call on 0800 073 8804
- Start your claim online
- Use the live chat feature
Select A Section
- A Guide To Social Housing Claims
- What Is Housing Disrepair?
- Am I Eligible To Make A Housing Disrepair Claim?
- Claiming Compensation From A Housing Association – Top Tips
- Social Housing Claims – How Much You Could Claim For Disrepair
- Can I Get Evicted While Making A Housing Disrepair Claim
- How Legal Expert Can Help With Social Housing Claims?
- Why Use No Win No Fee Solicitors For Social Housing Claims?
- Helpful Resources And Links
A Guide To Social Housing Claims
There are various providers of social housing namely local councils, Housing Associations and commercial organisations although to a lesser extent. Social housing provides low cost, affordable accommodation to the people who need it the most. Any increases in social housing rents are controlled and therefore kept to a minimum so that people can always afford to pay for their social housing accommodation.
All landlords, and this includes social housing landlords, must under the law maintain their properties to a reasonable and acceptable standard. The law also obliges landlords to carry out necessary repairs when needed to prevent putting their tenants are risk of developing any health issues as a result of disrepair in their properties and to avoid any tenant’s personal possessions being damaged beyond repair.
Once you have informed a social housing landlord of any problems in your home, they must respond within an acceptable period of time and carry out an inspection of the property before organising the necessary repairs. Should a social housing landlord fail to respond and as such not carry out needed work to make your property safe to live in, you can take the matter further by sending them a formal letter of complaint.
However, if there is still no response from your landlord and you feel that your health is suffering and your personal possessions are being damaged due to the disrepair, you should talk to a personal injury solicitor who would assess your case before advising you on the best way to proceed offering valuable advice not only on how to claim compensation from your landlord but also how to insist they carry out the repairs needed to make your home safe to live in again.
Please continue reading this social housing claims guide for more information. Alternatively, at Legal Expert, a personal injury solicitor would assess your case before advising you on the best way to proceed in filing a successful housing disrepair claim and how much you may be entitled to using our personal injury claims calculator. Call us today to find out more about social housing claims.
What Is Housing Disrepair?
Social housing must be maintained to an acceptable and standard and landlords must by law carry out necessary repairs after having been informed about any problems regarding housing disrepair within an acceptable time frame. The most common examples of disrepair reported in social housing accommodation are detailed below:
- Cracks in external wall resulting in dampness and/or cold air to ingress
- Rotten door and/or window frames resulting in an infestation of wood lice and water to ingress
- Cracked and loose plaster on internal walls
- Faulty or non-working gas boilers
- Leaky pipes resulting in stains of walls and ceilings
- Rotten floorboards resulting in them being dangerous to walk on
- Faulty electric wiring
- Loose roof tiles/slates resulting in draught and water ingress and dampness
- Cracked/damaged sanitary fittings
- Vermin infestation including rats and mice
Our team of social housing solicitors can assess your case before advising on the best way to proceed with your claim all the while respecting any personal injury claims time limit that may be associated with this type of housing disrepair claim.
Am I Eligible To Make A Housing Disrepair Claim?
Next in our social housing claims guide, let’s look at when you could be able to claim.
Urgent repairs must be carried out in a timely way and if a landlord fails to do anything to make right a situation that renders it unsafe for you to stay in a social housing property, you should then take the matter further. Formal complaints against social housing landlords can be filed for the following reasons:
- They failed to deal with a repair
- They were slow to respond and to carry out necessary repairs to your home
- An inspection was carried out, but then nothing happened
- The quality of the repair was poor and unacceptable
At Legal Expert, we have years of experience when it comes to handling and filing successful housing disrepair claims. To find out how we can help you with your case, please contact a personal injury lawyer today.
The Impact Of Living With Housing Disrepair
Claimants often seek social housing compensation due to the physical and psychological impact of living with housing disrepair. It can be extremely disheartening to live in a home where the conditions are detrimental to your health. You may have suffered from:
- Respiratory problems due to mould and poor ventilation
- Orthopaedic injuries- for example, an uneven stair may cause you to fall down the stairs and break a bone
- Psychological trauma due to feeling unsafe in your home
- Electric shocks due to faulty wiring
- Financial costs- for example, you may buy a dehumidifier to reduce the effects of mould
This is not an exhaustive list of the impact associated with social housing claims. Please contact an advisor if you would like to find out whether you can claim compensation for your injuries. They offer their advice free of charge, and there is no obligation to proceed with one of our solicitors after you have enquired.
Claiming Compensation From A Housing Association – Top Tips
When pursuing compensation, your solicitor will follow the Pre-Action Protocols for Housing Condition Claims. As part of this process, you will need to provide evidence. House in disrepair evidence could include:
- Photographs of before and after repairs have taken place.
- Video footage of damage occurring, such as water leaking from a pipe.
- Medical records.
- Receipts for any property you had to replace as well as photographs of the damage to personal property.
- Copies of any emails you sent requesting repairs.
The above list is not exhaustive. When claiming compensation from a housing association, you may wish to seek legal advice. A lawyer specialising in housing disrepair claims could help you gather the evidence required to support your housing association compensation claim.
Call our advisors to learn more about what could be submitted as evidence when claiming compensation from a housing association.
Social Housing Claims – How Much Could You Claim For Disrepair?
If you suffered harm due to your home being in a poor state of repair, you may wish to know what you could receive in compensation. Housing claims for housing disrepair injuries are each going to be different. Therefore, we cannot give you an exact amount. However, we can provide examples.
Your claim may include both general damages and special damages. General damages compensate for the pain and suffering that you have experienced due to your injuries if your claim is successful.
Below, you can find some suggestive compensation brackets taken from the Judicial College Guidelines (JCG). Solicitors sometimes use this document to assess the potential value of general damages because it publishes those brackets for various injuries.
Our table is included in this article for guidance only. Please also keep in mind that the top row isn’t from the JCG.
| Harm | Severity | Guideline Compensation |
|---|---|---|
| Multiple forms of serious harm and special damages (e.g. private medical treatments) | Serious | Up to £250,000+ |
| Lung disease | (a) Serious disability in young person | £122,850 to £165,860 |
| (b) Lung cancer causing severe pain | £85,460 to £118,790 | |
| (c) Emphysema or another disease | £66,890 to £85,460 | |
| (d) Breathing difficulties that require fairly frequent use of an inhaler | £38,210 to £66,920 | |
| Asthma | (a) Severe and permanently disabling asthma | £52,550 to £80,240 |
| (b) Chronic asthma | £32,090 to £52,490 | |
| (c) Bronchitis and wheezing | £23,430 to £32,090 | |
| (d) Relatively mild | £12,990 to £23,430 | |
| (e) Mild | Up to £6,280 |
Some claims may also include special damages. This is compensation for your financial losses caused by the harm or injuries you have sustained due to housing disrepair. It is likely that you will need to prove your expenses, such as by presenting receipts.
When claiming compensation from the housing association, you may be able to recover:
- The costs of having your personal property repaired or replaced. For example, if your soft furnishings developed mould, you could claim back the cost of this.
- Prescriptions and other healthcare expenses.
- Loss of earnings, including any contributions to your pension that you missed out on due to time away from work.
- Redecorating costs. If your landlord does not provide redecorating, you could recover the costs you spend on wallpaper or paint.
To discuss what costs you could recover based on your circumstances, please call our advisors. In addition, they could assess the eligibility of your claim. If they think you could have a reasonable chance of success, they could put you in touch with our No Win No Fee housing solicitors.
Can I Get Evicted While Making A Housing Disrepair Claim?
You cannot be evicted from the property for starting a social housing compensation claim. You have a legal right to start a claim if you have experienced injury due to your social housing landlord failing to address reported issues in your home that are detrimental to your health and safety.
We understand that housing disrepair claims can cause you to feel vulnerable and scared of losing your home. If you have any qualms about claiming compensation, please reach out to our advisors. They have experience in handling similar claims and can address any queries you may have about the process.
How Legal Expert Can Help With Social Housing Claims?
Legal Expert can help eligible claimants with social housing claims by providing a range of tailored services that are designed around the particulars of your case and your specific requirements.
Here are just a few of the services we can provide during the claims process:
- Connecting you with any relevant medical specialist to make sure you get the treatment, care or rehabilitative services you require.
- Supporting you with collecting evidence.
- Calculating a compensation figure, including any financial losses and medical costs.
- Communicating with the defendant’s representatives on your behalf and keeping you informed of all developments.
- Explaining all the technical terminology and making sure you understand exactly what is going on with your claim.
- Negotiating a settlement figure.
One of our solicitors can also make sure that the right barrister represents your case if a trial is required. While most claims are settled outside of court, Legal Expert stands by their claimants through every step of the social housing compensation claims process, so you can have peace of mind that we’ll always be here for you.
You can learn more about how to make social housing claims by talking to our advisors. We can also offer a free eligibility consultation, so please get in touch with us at a time that suits you.
Why Use No Win No Fee Solicitors For Social Housing Claims?
When you have valid grounds to claim social housing compensation, one of our No Win No Fee solicitors could potentially support you under a Conditional Fee Agreement (CFA).
A benefit of starting a social housing disrepair claim under a CFA is that you won’t be required to make an upfront payment for any solicitor’s fees. You also won’t need to pay this fee while the case is being processed.
Also, you won’t be required to pay any solicitor fees if your claim is not successful. If your solicitor helps you successfully settle your claim, they’ll deduct a success fee from the compensation. This fee is kept small as the percentage is legally capped, ensuring those who make successful social housing claims retain most of their compensation.
To learn more about No Win No Fee solicitors or other aspects of starting a claim, you can contact our advisors today to ask them questions. To get in touch with our team to find out more:
- Call us on 0800 073 8804
- Fill out our online claim form for a free call back
- Or to speak to an online advisor using our free 24/7 live chat service
Helpful Resources And Links
Some helpful resources and links:
- Find out more about contacting your local councillor
- See government guidance on housing disrepair legal obligations
Further Related Guides
- Check our guide to claiming for accidents at home
- Read up on complaining to the local housing authority
- Learn about social housing complaints
Thanks for reading our social housing claims guide.
