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Personal Injury Claims Against A Thomsons Package Holiday – How Much Compensation Can I Claim?

Thomson Holiday Claims

By Cat Soong. Last Updated 10th June 2022. Have you suffered an injury or illness as a result of either an accident which was not your fault or through the negligence of someone else whilst on a package holiday? If so, you could be eligible to make a Thomson holiday claim with Legal Expert. Known today as TUI, Thomson is one of the longest operating package holiday companies in the UK.

When anything goes wrong with any of the individual parts of a package holiday you could find that you are eligible for a compensation settlement from the tour operator you booked your trip with. In any holiday accident or injury claim, you will have different rights, depending on how you booked and paid for your holiday, either booking everything together as a package holiday or organising the trip yourself.

Thomson Holiday Claims

Thomson Holiday Claims

At Legal Expert our team has successfully helped people to claim compensation for injuries and illness on a package holiday. Tour operator compensation claims can be relatively easy to conduct as there are several different sets of laws and regulations governing the provision of services, as well as legal precedents in others making similar claims. For instance, if you need to bring a Thomson holiday sickness claim, the 1992 Package Travel and Tour Regulations can help to support your claim. These and other regulations and laws also set out the duty of care which tour operators owe to customers travelling with them. If your TUI complaint involves negligence leading to your injury or illness, you should be able to seek damages for your injury or illness.

You can also make a TUI complaint or seek compensation if any part of the holiday you received did not meet your expectations or what you were sold. If part of your package, such as your flights, accommodation, transfers, or activities & excursions do not match what was advertised, you could be able to claim some compensation for this.

If you are considering making a TUI or Thomson holiday claim for anything which happened on your package holiday, contact Legal Expert today. You can find our contact details at the bottom of this article and in the header bar at the top of the page.

Read the rest of our guide below to find out what you could claim for and what your settlement could be worth.

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A Guide To Thomsons Package Holiday Compensation Claims

In our guide below, we will look at how to make a successful Thomsons holiday claim for injuries, accidents and illness suffered whilst on a package holiday. We will show you the steps you need to take to do so and provide you with examples of how much a Thomson package holiday injury claim could be worth.

Package Holiday Accident Statistics

Each year, the UK’s Foreign & Commonwealth Office produces a report on how many British people have to visit a hospital for care whilst abroad. Figures for the year 2013/ 15 showed that 3,157 people had to be hospitalised. However, this does not take into account the much higher number of people who experienced a more minor injury or illness which did not require hospital care. In 2015 the Post Office carried out research which showed that up to 4.4m Britons had experienced some form of accident or injury whilst abroad.

If you have suffered any form of illness or injury as a result of an accident which was not your fault whilst on a package holiday you could be eligible to make a claim from the provider, such as making a Thomson holiday claim.

What Are The Most Common Package Holiday Accidents?

Below we first look at the most common types of accidents which can commonly happen to people whilst on any type of holiday. Any of these causes could lead to you either becoming ill or becoming injured and needing to make a claim for Thomson compensation for a bad holiday.

  1. Thomson holiday food poisoning: eating food which has been improperly prepared or stored incorrectly and which causes you to be ill is one of the most common accidents leading to a compensation claim. Common destinations which could lead to a claimant needing to make a Thomson holiday sickness claim include Turkey and Spain in Europe, as well as long-haul destinations, such as Egypt and Mexico.
  2. Slips, trips, and falls: these can happen anywhere and are one of the most common types of an accident leading to a personal injury claim, whether here in the UK or abroad on holiday.
  3. Accidents in swimming pools and waterborne illnesses: these can happen in your hotel swimming pool. Common accidents are caused by slips and trips, cuts to the feet and other injuries caused by negligence on the part of the hotel/ swimming pool operator. Waterborne diseases can be acquired in swimming pools, as well as by drinking contaminated water (or other beverages with ice cubes in). As hygiene standards can vary, it can be advisable to check whether it is safe to drink the water in your destination. Even if your destination is at a higher risk of having poor quality water, you could still make a Thomson hotel accident claim if you became sick due to the water you drank. If you become ill you should collect as much evidence as possible whilst ill, as there may not be much evidence left after.
  4. Road traffic accidents: if you suffer a road traffic accident when in an airport transfer booked as part of the package holiday, or in a hire car which was booked as part of your holiday and it is in any way substandard, you could be eligible to make a Thomson holidays compensation claim.
  5. Sporting accident claims: activities such as skiing or water sports can be dangerous and if the provider has been negligent in any way you could suffer an accident or injury as a result.
  6. Airline accidents: you could find that you are injured or become ill as a result of your flight. Common reasons for making a compensation claim could be injuries from falling overhead luggage or having hot food or drinks spilled on you by a member of the cabin crew.

If you have been injured as a result of any of these accidents, you could be entitled to make a Thomsons holiday claim. Contact us today to find out how much you could be entitled to.

What Are The Most Common Package Holiday Injuries?

Below are some of the most frequent types of injury that people experience whilst on a package holiday.

  1. Soft tissue injuries, such as strains, sprains, and damage to the muscles and ligaments.
  2. Sunburn and/ or heat stroke.
  3. Electrical injuries caused by damaged electrical appliances.
  4. Gastrointestinal illness.
  5. Broken or fractured bones.

Any of the injuries listed above could lead you to make a Thomson holiday claim for compensation.

Tour Operators Duty Of Care

Accidents and injuries can happen at any point whilst on your holiday and if they were in any way caused by negligence on the part of your package holiday provider, you could be entitled to make a Thomson complaints compensation claim. Your package holiday provider owes you a duty of care under the 1992 Package Travel Regulations. This sets out the duty of care you and anyone you are travelling with is owed. If the type of holiday you booked falls under the legal definition of being a package holiday, you will be owed a duty of care. And thus can claim compensation.

Time Limits For Thomson Holiday Compensation Claims

Under the law in England and Wales claimants will typically have three years in which to make a personal injury claim. There are several times at which this three year period can begin. If your injury or illness became apparent at the time of the accident this will be the start of the three year period. However, if you do not find out until later, your claims period will begin at this point. This is known as the date of discovery. If the claimant is a child, claims (such as a Thomson package holiday injury claim) can be brought by an adult on their behalf until the child’s eighteenth birthday. They will then have three years in which to bring the claim should be noted that compensation claim time limits can vary when abroad and if non-UK providers are involved in the claim. As such, we advise claimants to contact a solicitor or claims management service as soon as possible after the incident.

Hotel Accident Claims

Have you suffered a personal injury in a Thomson hotel? If so, you could be eligible to claim compensation. There are a variety of circumstances which could lead to you needing to make a Thomson hotel accident claim. Some of the most frequent of these are:

Accidents and injuries caused by faulty or broken furniture. A hotel will typically have a lot of furniture in both the room you are staying in, as well as public spaces. If not properly maintained furniture can become damages and dangerous and cause injuries.

Accidents and injuries in the swimming pool. These may be caused by people slipping on wet or damaged floors or if the pool and pool area have not been properly maintained.

Scalds and burns. You can make a claim for a personal injury in Thomson hotel if you were burned by hot foods or drink spilled on you by a member of staff, as well as in any other way where the hotel or hotel staff could be shown to be negligent.

Thomson holiday food poisoning could lead to illnesses ranging from the mild to the serious. Find out if you could make a claim by contacting us today.

Road Traffic Accidents On A Package Holiday

If you were injured in a road traffic accident which was not your fault you could be eligible to make a Thomson holiday personal injury claim. If the accident happened in a transfer or hire vehicle which was booked as part of your package and if you can show that the cause was negligence on the part of the package holiday provider or a member of their staff, you could be eligible to make a Thomsons holiday claim.

If your road traffic accident happened under other circumstances, such as a vehicle hired separately, your holiday provider may not be liable. However, the specialist team at Legal Expert could still help you.

Claim For Restaurant Accidents And Injuries

Thomson holiday sickness claims can be made for food poisoning and they are some of the most common types of injury claim we see. Food poisoning can have a number of causes such as foods and drinks which have not been cooked or stored in the correct way. It can also be caused by bacteria and other contaminants in both drinking water or swimming pools.

If you have developed the symptoms of food poisoning from either beverages or foods provided by your hotel (or another provider who is part of your package holiday) you could be entitled to make a Thomson holiday sickness claim. Package holiday providers always owe their guests a duty of care to ensure that foods and drinks provided are safe to consume. If you have suffered food poisoning, and need to make a Thomson’s holiday claim, talk to our team today.

What Evidence Do I Need To Collect To Make My Thomson Holiday Claim?

If you are ready to start making your Thomson holiday claim or Thomson compensation for a bad holiday there are steps which you should take before calling our specialist team. Before calling us, there are pieces of evidence which when collected could help make your claim run smoother. The first of these steps should be to seek out any medical care and attention necessary. Your health should always be your first concern and if you are not treated, you may become worse later. At the same time, being treated for your injuries or illness creates an official record of what has happened to you. This can be used later as evidence in your claim. If possible at the time of your accident you should photograph the surroundings, the cause of the accident, and your injuries. This creates a dated photographic record which we can also use in your claim. If anyone saw the accident or injury happen, you should try to get their contact details. They may be able to serve as a witness in your claim.

Your next step should be to contact Thomson via the TUI complaints email address to report what has happened to you. If you have travel insurance, you should also contact the provider to see if you can make a claim. Your final step should be to get in contact with the specialist team at Legal Expert to make a Thomson holiday claim.

What Can I Claim TUI Complaints Compensation For?

When you are making a TUI complaints compensation claim for an injury on holiday, you can claim for any of the following things.

    • General damages which are paid for the general pain and suffering which you experience.
    • The costs of any medical treatment and personal care that you need.
    • The cost of travel to any medical appointments or any other travel costs.
    • Loss of enjoyment on your holiday which was caused by you becoming injured or ill.

2022 Compensation Payouts For Thomson Package Holiday Injuries

As we mentioned in the section above, the portion of compensation you may receive in regards to the pain and suffering caused by your injuries is known as general damages.

There are no average payouts or set compensation bands we can provide to give you an idea of how much compensation you could receive in the event of a successful claim. This is because general damages are calculated depending on the unique circumstances of each claim.

However, the table below illustrates figures taken from the 2022 Judicial College Guidelines (JCG). The JCG helps legal professionals calculate what personal injury claims are worth by providing guideline compensation brackets, based on past claims that have gone to court.

Injury TypeCompensation BracketNotes
Epilepsy (b)£54,830 to £131,370Established petit mal epileptic seizures.
Hand Injuries (f)Up to £36,740Severe fractures to fingers that may lead to amputation.
Mental Anguish£4670Fear of impending death.
Minor Brain Injury (e)£2,210 to £12,770Little or no remaining brain damage.
Moderate Psychiatric Damage (c)£5,860 to £19,070Improvement of symptoms by trial, and a good prognosis.
Moderate PTSD (c)£8,180 to £23,150No grossly disabling effects following recovery.
Chest Injuries (c)£31,310 to £54,830Damage causing continuing disability to the lungs and chest.
Digestive System (a) (iii)£6,610 to £12,590
Penetrating stab wounds or seat belt pressure cases.
Clavicle Fractures (e)£5,150 to £12,240Fracture of the clavicle, with consideration of injury severity and extent.
Forearm Fractures (d)£6,610 to £19,200Fractures of the forearm with above considerations.

However, you should note that these figures are only guidelines, and are by no means a guarantee of what you could receive. If you have evidence and would like to know more about compensation claims against Thomson holidays, why not contact our advisors today? They can answer any questions you may have and can also provide a free estimate of how much you could receive in the event of a successful claim.

How Do I Make A Thomson Holidays Complaint?

Making a tour operator compensation claim is easy to do when you work with Legal Expert. we have years of experience in helping people to get the maximum possible compensation settlement. Once you have collected any of the evidence indicated, you can contact us. We will start by offering you a free consultation in which we will discuss the circumstances of your accident and injury before advising you whether or no you have a viable compensation claim. We can then provide you with a solicitor who is experienced in claims such as Thomson holidays compensation claims.

No Win No Fee Thomson’s Package Holiday Claims

At Legal Expert we are able to offer clients making Thomson complaints compensation claims, what is called a no win, no fee agreement, also known as a CFA or Conditional Fee Agreement. Conditional fee agreements set out the terms and conditions under which the solicitor will provide their services to the claimant. The agreement will set out in detail what work the solicitor will carry out, and it will also set out how the solicitor will be paid if they successfully recover compensation for the claimant. It should also state that in the event of the Thomson holidays compensation claim being unsuccessful, the solicitor will not charge the claimant for any of their services. If you choose to work with Legal Expert to conduct your Thomson holiday sickness claim you will not have to make any upfront payments or any ongoing fees. No matter the outcome of your claim, you will never be left out of pocket.

Why Choose Legal Expert To Make Your Thompson’s Holiday Compensation Claim

We know that there are many different claims management services and solicitors in the UK who can help you with your Thomson holiday personal injury claim. However, you will find it difficult to find one which has the same level of expertise and experience as us and the solicitors we can provide you with. At the same time, we approach each and every case with compassion and can help you with your Thomson complaints compensation case, no matter your circumstances. We will always strive to win you the maximum amount of compensation possible and do the hard work for you so that you can concentrate on recovering.

Contact Us Today

You can contact our specialist team 24 hours a day, seven days a week to discuss any queries or questions which you may have. We can also address any concerns you may have about the personal injury claims process and how one of the personal injury solicitors we can provide you with can help. Calling us today doesn’t oblige you into using our services, but it can be the first step towards getting you the compensation you deserve. Call us today on 0800 073 8804 or send an email with the details of your claim to our team at

Useful Links

Road Traffic Accident Claims
If you have been involved in a road traffic accident, either in a vehicle operated by your tour operator or a private vehicle, find out how we can help.

European Health Insurance Card
Find out how to apply for the European Health Insurance Card as well as how it can help you to access healthcare services when abroad in the European Union after a Thomson holiday accident.

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