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How Much Compensation Can I Claim For A Pizza Express Accident?

Pizza Express was founded in 1965 and opened its first restaurant in London. Pizza Express have grown in popularity over the years and now there are Pizza Express restaurants in many other countries across the world. Regardless of whether you are a staff member or a customer, if you have had an accident at Pizza Express such as being burnt by hot food or drink, or falling over due to a slippery floor for example, then you may be able to make a Pizza Express accident claim for compensation for the injuries you have sustained.



Pizza Express has a duty of care to their staff and customers to keep them safe whilst on their premises. They should have health and safety policies and procedures in place to help protect against potential accidents and illnesses. However, unfortunately, even with the best intentions, accidents cannot always be prevented and often they occur simply due to negligence. There may be fool proof health and safety policies in place, but if they are not followed correctly, then they are in some ways, meaningless. Also, if the policies are inadequate and an accident occurs, then again, they’re meaningless. Restaurants such as Pizza Express are growing in popularity and can be extremely busy places and so health and safety policies and procedures need to be adequate and strictly adhered to if accidents due to negligence such as slip, trips, or falls, being burnt by hot food or drink for example, are to be prevented.

If you have had an accident in Pizza Express and been injured as a result, you may well be entitled to claim for compensation for your injury and for the impact it has had on your life such as loss of wages, extra costs incurred etc. Legal Expert have years of experience in the personal injury claims industry and could help you to get the compensation you deserve.

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A guide to Pizza Express accident claims

Pizza Express is one of many restaurant chains throughout the UK. Dining out is becoming increasingly popular, and health and safety issues are on the rise most likely due to larger amounts of people visiting restaurants. Pizza Express are supposed to maintain a safe environment for both their staff and customers and have strict health and safety procedures and hygiene policies in place that should be followed without fail. Failure to adhere to the policies and procedures can result in an accident causing injury to occur.

Incidents such as staff or customers experiencing slip, trips and falls or getting burnt from hot food or drink, are likely to be more of a problem the more people there are in the restaurant and the busier it becomes. Similarly, staff getting a cut during food preparation or customers (or staff) suffering with food poisoning could potentially become more likely due to the sheer volume of custom, meaning time management could be poor, causing staff to rush and not preparing and cooking the food properly as they should.

If you are a member of staff or a customer and have had an accident at Pizza Express, Legal Expert can help you. Accident at Pizza Express claims sometimes can be fairly straightforward but more often than not can be complex depending on the circumstances. Legal Expert are a team of experienced solicitors that specialise in personal claims such as Pizza Express accident claims and have put together this guide to help advise and give information about how to go about claiming compensation if you have had an accident in Pizza Express.

Please read on for more information and how Legal Expert can help you to get the maximum compensation payout that you are entitled to.

What are the common types of Pizza Express accidents?

Many types of accidents could occur in a Pizza Express restaurant. The most common accident types in restaurants are:

Slips, trips and falls

If there has been a spillage on the floor or food has fallen on the floor it causes a slip hazard and to be cleared up immediately. If someone was to slip over, they could suffer fractured or broken bones, concussion if they hit their head, cuts, scrapes and bruising. The same for if someone was to trip and fall in Pizza Express, they could be injured. Slipping or tripping over could also possibly cause bystanders to suffer injury too, for example, someone who is carrying a hot drink could spill their drink over another person if they tripped over, causing a burn to the other person.

These types of accidents could happen to both staff and customers alike. Walkways should also be kept clear to prevent trip hazards, and furniture such as chairs checked for damage or breakages as if they are, they could collapse under someone, causing them to fall and get injured. So staff need to be vigilant for these types of hazards and clear anything posing a danger straight away.

Scalding and burns

Customers and even more so, staff, are at risk of being burnt in a restaurant where there is hot food and drinks. Pizza Express staff need to be trained carefully in the use of the hot appliances for making the drinks or cooking food so that they don’t burn themselves. Also they need to be careful when serving so as not to spill anything hot over the customers.

When a customer orders hot drinks and food, Pizza Express must make sure their staff are trained properly so that they do not serve food or drink too hot for consumption. If a customer is given food or drink that is far too hot, they may burn their mouth and throat, or spill drink down themselves if too hot to hold.

Food poisoning

If a customer or member of staff becomes ill after dining at an establishment like Pizza Express, it may be a sign of food poisoning. Getting food poisoning from restaurants like Pizza Express could possibly be because the food was undercooked. Food poisoning can be minor to severe and leave you feeling very poorly indeed.

Restaurant Facilities

The toilet area in restaurants like Pizza Express could pose a slip hazard if any leaks or spillages occur in the rest room. Staff need to regularly check these areas and clear up any spillages or leaks to prevent such accidents.

Broken or damaged furniture

If someone, customer or staff, was to sit on a broken or damaged chair, the chair could give way causing them to fall. Not only could they suffer injuries from the fall alone, there’s a chance they could get a burn too if they spill their hot drink because of falling. Furniture should be checked regularly and any faulty pieces removed or fixed.

Pizza Express restaurant hygiene and health and safety

Pizza Express is required by law to adhere to the rules and regulations of the Food Standards Agency and the Food safety Act 1990. These regulations were bought in to ensure that hygiene, health and safety practices were being carried out to make certain that food and drink is safe for consumption and will not bring any harm to the consumer.

Hygiene regulations are also set by the Food Standards Agency to ensure that Pizza Express and other restaurants and places that serve food and drink, have a certain standard of hygiene, again, to ensure the safety of the consumer.

Other health and safety factors also need to be addressed to ensure that Pizza Express restaurants are a safe environment for the staff and customers. All areas should be kept clean and tidy to reduce slip and trip hazards. The kitchen and serving areas should be regularly washed down and kept clean and tidy. Toilet facilities should be checked and cleaned if necessary regularly throughout the day.

Pizza Express has an obligation to its staff and customers to ensure that relevant and efficient training is given so that the hygiene and health and safety standards are met. Failure to meet the requirements and standard that is set, can result in accidents and / or illness. If you have had an accident or fallen ill due to negligence of the hygiene, health and safety regulations, then you will be within your right to make Pizza Express accident claims.

Pizza Express compensation for slips, trips and falls

Both staff and customers could suffer from serious injury if they were to slip, trip or fall at Pizza
Express. Falling over could cause fractured or broken bones, cuts and bruising or concussion if they were to bang their head. But not only could they injure themselves, but other people could suffer an injury as well if, for example, the person who has fallen over was carrying a hot drink, this could have spilt over and burnt someone else.

Those most at risk from these types of accidents are probably staff members although of course they can happen to customers too. This is because they spend a lot of time in the kitchen and serving areas where there is a higher chance of liquid or food being on the floor causing it to be slippery. To prevent this, all areas that have something spilt on them should be mopped and cleared immediately. ‘Caution – slippery’ signs could be used also to warn people of the potential danger.

All areas within Pizza Express should be kept clean and tidy with all walkways clear to reduce trip hazards. Any uneven flooring needs to be either rectified or have a warning sign.

If you have suffered slip, trip and fall Pizza Express injuries, get in touch with us at Legal Expert and we can help you to take the next step with your claim.

Pizza Express burn injury compensation claims

Unfortunately, being at any restaurant that serves hot drinks and food, brings a slight risk of getting burnt, and Pizza Express is no different.

Pizza Express Employees

Employees are probably more likely to suffer a Pizza Express burn injury than the customers as they are using hot appliances throughout the day. Ovens, toasters, grills, coffee and tea making appliances etc all have the potential to cause a serious burn if not operated properly or with care.

To reduce the risks, staff need to be properly and fully trained by Pizza Express so that they know how to operate the appliances in the correct manner. The deep fat fryer is a danger if care is not taken. The oil can reach temperatures of 190 degrees celcius and cause dreadful burns if it comes into contact with the skin. Also as mentioned earlier, slip, trip and fall hazard need to be addressed to prevent a member of staff falling and possibly causing a burn with spilt hot drink or food.

Pizza Express Customers

Customers can also get burnt at Pizza Express. If drinks are too hot, the customer may drop the cup as its too hot to hold and spill the hot contents down themselves, ending with a burn. Or it may be that a waitress / waiter has knocked a hot drink over the customer causing a burn injury.

Hot food can also be a hazard as if its too hot, it could burn the mouth and throat of the customer (or staff member). Staff at Pizza Express should be given adequate training on preparing food so as to ensure they know how to correctly cook the food to the correct temperature that won’t cause burns or scalds.

If you are a member of staff or a customer that has suffered a Pizza Express burn injury, you may be entitled to claim compensation.

Common kitchen workplace injuries

There are many accidents that could happen in a workplace kitchen, such as:

  • Slips, trips and falls – As mentioned earlier, care needs to be taken and problems that present a hazard of this sort, needs to be dealt with immediately otherwise it’s possible that either a staff member or customer could suffer with slip, trip and fall Pizza Express injuries.
    Burns – Due to the large number of hot appliances within a kitchen, burns are actually quite a common injury. However, if adequate training is given, such as working the appliances correctly, then burn accidents could be prevented.
  • Cuts and lacerations – During food preparation, sharp utensils are used and if care isn’t taken, staff could suffer with cuts or lacerations, particularly to their hands. Again, Pizza Express have a duty of are to try to prevent such accidents.

Restaurant food poisoning

If you have become ill after dining at Pizza Express, then you may well have been suffering from food poisoning and if so, may be eligible to make a compensation claim for your suffering.
Pizza Express should provide their staff with appropriate food handling, storage and preparation practices training to make sure they surpass the standards set by the Food Standards Agency.

Without the correct training in areas such as the correct way to store certain foods, handling and food preparation, and the cooking of the food, then it could have a negative impact. By not storing the food correctly it could result in certain foods going bad or contaminating other foods. By not handling and preparing food in the correct manner, it could result in contaminated food. And of course, if the food is not cooked properly such as meat, it could lead to food poisoning. A sign of food poisoning could be that the consumer suffers with sickness and / or diarrhoea, stomach cramps, and sometimes a temperature.

If you believe you have got food poisoning from Pizza Express, and want to make a compensation claim, get in touch with us and we can help you.

What can I claim compensation for after a restaurant injury?

If you have suffered an injury or illness whilst at Pizza Express, there are a number of items that you can include in your claim that you can get compensation for, such as:

  • General Damages – The amount awarded is reflected by the amount of pain and suffering you have experienced due to your injury.
  • Care Claim – If you have had to have assistance around the house while you recover, the person who has cared for you can file a claim.
  • Loss of earnings – If you have lost wages since sustaining an injury at Pizza Express, and could possibly lose future wages, then this should be taken into consideration.
  • Medical Expenses – You should include in your claim any expenses incurred as a direct result of the accident.
  • Travel Expenses – Costs such as travelling to hospital, making extra travel arrangements, vehicle adaptions etc. because of the injuries sustained in the accident, should be included when making your compensation claim.

How much can I claim for an accident in Pizza Express?

One of the first questions we get asked is ‘how much compensation will I receive?’ Unfortunately, we cannot answer this exactly as each and every accident at Pizza Express claims case is different. The amount given will depend on how severe the injury was, the recovery time, the financial costs and losses involved, the impact on the life and wellbeing of the injured party, and the future prognosis. So as you can see, there are a lot of variables within each case that have an effect on the amount awarded.

What we can do however is show the average payout amounts people can be awarded for certain injuries to at least give you some sort of idea of what you may receive.

Reason for Compensation Average payout amount Comments
Pain and Suffering £1,000 – £200,000 The amount you receive will depend on the severity of your pain and suffering.
Loss of Earnings £10,000 – £400,000 This will depend on the amount of income lost and the predicted future amount that will also be lost.
Loss of Benefits £5,000 – £500,000 This will depend on the actual amount lost and the injured person’s pay grade.
Minor Body Scarring £1,800 – £5,950 Scarring that is minor and can only be seen when close up.
Moderate Body Scarring £6,575 Scarring that is permanent and noticeable when talking to another face to face.
Severe Body Scarring £5,950 – £17,275 Scarring that is permanent and can be seen from a greater distance away.
Back Injury – Minor £350 – £9,850 Damage to the back such as slipped disc or muscle damage where a full recovery is expected.
Back Injury – Moderate -Serious £8,750 – £30,750 Damage to the muscles and ligaments with lasting pain and suffering.
Back Injury – Very Serious £29,750 – £123,300 Severe damage to the lower and / or upper back, paralysis is possible, ongoing pain and discomfort.
Head Injury – Minor £1,500 – £9,500 Head injury with no brain damage and full recovery expected.
Head Injury – Moderate – Serious £12,500 – £200,000 Possible change of personality and mental disability. Reduced use of limb function.
Head Injury – Very Serious £215,000 – £310,000 Severe brain damage causing the claimant to be unresponsive and in a vegetative state.
Knee Injury – Minor £4,750 – £19,600 Knee injury that is painful and may cause reduce movement but full recovery is expected.
Knee Injury – Moderate – Serious £20,250 – £33,200 Pain present and permanent reduced movement of the knee
Knee Injury – Very Serious £39,700 – £72,970 Disability due to knee damage that is permanent, ongoing pain.
Arm Injury – Minor £4,500 – £30,250 Pain and reduced movement of one or both arms but full recovery is expected.
Arm Injury – Moderate – Serious £30,100 – £99,750 Permanent disability due to damage and loss of movement in one or both arms, ongoing pain.
Arm Injury – Very Serious £74,2020 – £227,250 One or both arms being amputated and so permanent disability and effect on life.

No Win No Fee Pizza Express accident and illness claim

At Legal Expert, all of the solicitors work on a No Win No Fee basis so that everyone, no matter what their financial situation, can make a claim if they are entitled to compensation.
What No Win No Fee basically means is that there are no upfront costs or running legal fees whilst we work on your claim. We only require payment when the claim is a success and you get awarded your compensation. We then take a small percentage of the awarded amount.

If in the unlikely event, we were to lose your claim, we do not expect you to pay us anything, we will cover any legal costs ourselves. We believe working on this basis gives everyone an equal chance to claim for the compensation they deserve as there is no financial outlay at all and so no financial risk.

Why choose Legal Expert for your accident at Pizza Express claim?

Legal Expert is a team of highly experienced solicitors that specialise in personal injury claims. We have a fantastic success rate of getting the maximum payout amount for our customers, our reputation is second to none. We have been working in the personal injury claims industry for many years and have a wealth of experience and expertise. You can be confident that we know what we are doing and if anyone can win your claims case for you, it’s us.

We are honest, caring and reliable and work in a very professional manner. We will do our very best to get through the claims process as quickly and as efficiently as we possibly can without causing you any unnecessary worry or stress. You can leave your claim safe in our hands whilst you concentrate on your recovery.

Contact Legal Expert to start a Pizza Express accident claim today

If you have any questions about making a compensation claim against Pizza Express, please do not hesitate to call us on 0800 073 8804. Our professional and friendly team will answer your call and will endeavour to help you in any way that they can with making your claim. They will answer any query’s you may have and can explain how the claiming process works if you are unsure of what needs to be done. With your permission, we can start your claim and get you the compensation amount award that you deserve.

Useful Links

NHS burns and scalds advice

This link is for the NHS guide for treating burns and scalds.

Restaurant accident claims guide

This link takes you to Legal Experts guide that gives all of the information about claiming compensation for a restaurant accident.

HSE case study

This link takes you to a case study involving an accident resulting in burns.

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    Meet The Team

    • Patrick Mallon

      Patrick is a Grade A solicitor having qualified in 2005. He's an an expert in accident at work and public liability claims and is currently our head of the EL/PL department. Get in touch today for free to see how we can help you.

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