Last Updated On 2nd July 2025. A trip to the supermarket is a weekly occurrence for most of us, and generally, fairly uneventful. However, like any public area, a supermarket can present a certain level of risk and accidents can occur if the supermarket does not take steps to remove or control those risks. So, we’ve made this guide to Co-op (Co-operative) accidents claims as part of our series on claiming against a supermarket.
Important areas such as the duty of care owed by the Co-op to both its customers and employees, some example scenarios where a claim could potentially be made and how compensation amounts are determined in personal injury claims are covered within this guide.
Towards the bottom of the guide we look at the No Win No Fee agreement offered by our expert personal injury solicitors. You can get a free eligibility assessment, and find out more about starting a claim by using the contact information given here:
- Call us on 0800 073 8804.
- Contact us online by completing a callback form.
- Open the live chat window on your screen now.
Select a Section
- What Is an Accident At Co-op?
- What To do If You Are Involved In An accident at Co-op causing Injury
- How To Begin A Co-op Accident Injury Claim
- What Is The time Limit On Co-op Accident Claims?
- I had An Accident While Shopping At Co-op Can I Claim Compensation?
- Co-op Accident At Work Claims
- Co-op Slip Trip Or Fall Claims
- I Had A Car Accident In A Co-op Car Park Can I Claim?
- What Can Be Claimed For After An Accident In Co-op Causing Injury?
- The Most Common Types Of Accidents That Can Happen At Co-op
- How much compensation will I get after an accident at Co-op causing injury?
- No Win No Fee Personal Injury Claims
- Why Choose Us As Your Claims Service For A Personal Injury Claim?
- Call For Free Advice And To Start A Claim
What Is An Accident At Co-op?
This relates to any injury that has been sustained while the individual was on Co-op premises. This does not only relate to injuries that have been sustained inside the supermarket, but also any accidents that have occurred in the parking area or any other grounds that are managed by The Co-operative Group.
What To Do If You Are Involved In An Accident At Co-op Causing Injury
If you have been unlucky enough to have a fall in Co-op or suffered due to any other type of accident, it is vital to take the necessary steps to collect evidence – as much as possible – and build a solid case. This includes the following:
- See a medical professional – It is important to see a doctor as soon as you can, even if your injuries are minor. Not only is this critical for your health, but it is important for your case too. Your doctor will put together a medical report, which will be used to determine how much compensation you will receive.
- Make a note of what happened – As soon as you get the chance; make a note of everything that occurred. This will make sure you do not forget any important details later on.
- Take photos – Most supermarket injuries happen due to something visible, i.e. an obstacle in the aisles or a broken pavement in the car park. Therefore, it is a good idea to photograph this. You should also photograph your injuries if they are visible.
- Keep proof of any expenses – Keep documents relating to of all of the expenses you have had as a consequence of your accident and your injuries, such as loss of income, travel expenses, and medical costs. You should be able to claim for these, but you will need proof.
- Get witness contact information – Get the contact details of anyone that witnessed the incident. Witness statements can really help to strengthen your case.
- Report the accident – It is also a good idea to report the accident so that it can be recorded in the Co-op accident book. You most certainly need to do this if you are an employee of The Co-operative Group and you were injured while at work. This will ensure that there is an official recording of the accident, which will definitely help you to validate your claim.
How To Begin A Co-op Accident Injury Claim
If you want to make a Co-op accident injury claim, all you have to do is call us, and we’ll handle everything for you. We have many years of experience in the industry, and we can help you to get the maximum amount of compensation you deserve. When you call our claims number, we will be able to provide a free no obligation consultancy session. This involves us finding out the facts of your case, simply so we can advise you more accurately on what to do. We can also arrange a medical for you locally, if this is needed, and all of our solicitors work on a No Win No Fee basis. You can find out more about what this means for you towards the end of the guide.
What Is The Time Limit On Co-op Accident Claims?
There is a three-year time limit on Co-op injury claims. This is also the accident at work claim time limit. This means that you have three years from the date of the accident to make a claim. However, we certainly do not recommend leaving it to the last minute, as court proceedings need to be issued within this time frame. Also, you will find it a lot easier to claim the sooner you do so, as the specific details will be clear and evidence gathering will be a lot easier.
I Had An accident While Shopping At Co-op Can I Claim Compensation?
We have helped many shoppers to secure slipped in Co-op compensation, as well as payouts for a whole host of other injuries that have been sustained while shopping at the supermarket. If you have been injured while shopping at Co-op, you can most certainly claim compensation, as long as the supermarket is at fault for the accident you were involved in.
Supermarkets have a legal duty to ensure that they provide a safe environment for their shoppers and workforce. There are many pieces of legislation that they need to follow regarding this. Here is a brief overview:
- The Workplace Health, Safety and Welfare Regulations 1992 – This piece of legislation states that supermarkets must ensure their floors are in good condition, and that there must not be any obstructions so that people can move around safely.
- The Management of Health and Safety at Work Regulations 1999 – This states that employers need to assess a number of different works, including risks that could lead to slips, trips, and falls.
- The Health and Safety at Work Act 1974 – This requires employers to ensure that any work environment – supermarkets included – is safe for any person, be it an employee or a member of the public.
- The Occupiers Liability Act 1957 – This, again, highlights the steps that need to be taken to ensure the environment is safe for anyone that is visiting.
If The Co-operative Group has failed to adhere to the above, and you have been injured as a consequence, you could make a claim for personal injury compensation.
Co-op Accident At Work Claims
Co-op claims are not only for those who visit the supermarket to do their shopping. We have also helped many people that have suffered an injury at work, from those who have been injured while using machinery to transport goods to those that have launched a back injury at work claim for falling objects.
The Health and Safety at Work etc Act 1974 stipluates that employers must take reasonable steps to ensure the safety of their workers. You will need to show the following, with clear evidence, when making Co-op accident claims as an employee:
- You were owed a duty of care by your employer.
- They failed to uphold this duty by not taking reasonable steps to keep you safe.
- This failure resulted in an accident which resulted in you being injured.
Examples where an employee could make a claim against their employer can include:
- You were not provided with appropriate manual handling training and therefore attempted to lift a delivery that should have been carried by two people. This resulted in a torn ligament in your shoulder.
- Failure to carry out repairs to the storage area lighting caused you to be hit by a falling light when the fixings gave way. You experience a serious head injury as a result of being hit by a falling object.
- A spillage in the fridge aisle presented a risk to both staff and customers. You were instructed to restock a nearby shelf, having not been informed of the slip hazard. A wet floor sign had also not been placed. You badly sprained your ankle when you slipped on the spillage.
These examples are intended as general guidance. In order to learn more about Co-operative injury claims in your particular circumstances, get in touch with our team today.
Co-op Slip Trip Or fall Claims
Slip, trip and fall claims are the most common when it comes to supermarket accidents. The essential part here is proving that the supermarket is to blame. For example, if you have slipped on a wet floor, you will only be able to claim if the wet floor was not adequately marked. If there was a sign up warning you not to walk there, you won’t have the basis for a claim.
I Had A Car Accident In A Co-op Car Park Can I Claim?
Yes – you can claim if you were injured in a Co-op car park. The company is also responsible for the car park area, and so they are to blame if you have been injured due to an issue such as a pothole or broken pavement. Of course, if you have been injured because of another driver, you are going to be making your claim against them instead.
The Most Common Types Of Accidents That Can Happen At Co-op
There are a number of different accidents that can occur in any supermarket, and how you got injured doesn’t matter when claiming, so long as it was not your fault. Nevertheless, some of the most common types of accidents that can happen at a Co-op store include:
- Broken pavements in the parking lot
- Falling objects
- Obstacles in the aisles
- Wet floors
How Much Compensation Will I Get After An Accident At Co-op Causing Injury?
How much compensation you get after an accident at Co-oop that causes an injury could be in the hundreds of thousands of pounds in the most serious cases. We’ve already examined the circumstances where Co-oop (Co-operative) accident claims could be made, our head injury example could result in life long difficulties.
There are two heads of loss which the compensation in Co-op claims could be paid out under:
- General damages, compensating for physical and psychological harm.
- Special damages, which compensates for the financial impacts.
We’ll examine claiming for financial losses shortly. When determining possible general damages figures, solicitors can use the Judicial College Guidelines (JCG), in conjunction with your medical evidence. Injuries that affect mobility, brain and bodily functions can have significant long terms impacts on your daily life and general damages payments attempt to put a value on this impact.
The JCG is a document published and regularly updated by the Judicial College that contains guideline compensation brackets for a range of injuries. Some of these brackets, apart from the first entry, have been used to create this compensation table.
Compensation Table
It is important we emphasise that this table has been included to act as guidance only.
| Type of Injury | Severity | Guideline Payout Figure |
|---|---|---|
| Multiple Very Serious Injuries with Special Damages | Very Serious | Up to £500,000 + |
| Brain Injury | Moderate (b)(ii) | £110,720 to £183,190 |
| Moderate (b)(iii) | £52,550 to £110,720 | |
| Back Injuries | Severe (a)(iii) | £47,320 to £85,100 |
| Moderate (b)(i) | £33,880 to £47,320 | |
| Wrist Injuries | Significant Permanent Disability (b) | £29,900 to £47,810 |
| Less Severe (c) | £15,370 to £29,900 | |
| Shoulder Injuries | Serious (b) | £15,580 to £23,430 |
| Moderate (c) | £9,630 to £15,580 | |
| Minor (d)(i) | £5,310 to £9,630 |
Special Damages
Special damages is the second of the 2 heads of loss and is concerned with the monetary impact of the accident. This head of loss covers both past and future losses so it is very common to see a special damages figure that is much higher than the general damages payout for the same injuries.
Examples of costs you could be reimbursed for include:
- Lost earnings.
- Medical expenses.
- Care costs, including childcare.
- Home accessibility modifications.
- Transport costs.
Make sure you have copies of your payslips, purchase receipts, invoices for home installations and other documentation as proof of any financial losses. This section is intended to serve as a guide only. To learn more about claiming after an accident at the Co-op in your particular circumstances, contact our advisors today.
No Win No Fee Personal Injury Claims
We can offer those eligible to begin Co-operative injury claims very generous No Win No Fee terms with a particular contract called a Conditional Fee Agreement (CFA). A CFA protects the claimants from solicitor fees both at the start of and during the claim. There is also no solicitor fee to pay if the claim is lost.
The solicitor will only take a fee if the claim is won. This success fee, is deducted directly from the compensation before the rest is transferred to you. The Conditional Fee Agreements Order 2013 caps the maximum percentage that can be charged at 25% so you know from the beginning that the majority of any compensation is yours to keep.
You can check the eligibility requirements in Co-op accident claims today by talking to our advisory team.
Why Choose Us As Your Claims Service For A Personal Injury Claim?
There may be a number of personal injury firms in the UK, but you will struggle to find another company that provides the level of service we do. No matter whether you have slipped on water in Co-op or you have been injured due to a dangerous object that was obstructing the aisle, we can help you to get the money you deserve. And, we will do this in the most efficient and effective manner possible. We know that you are going through an incredibly difficult time at the moment, and the last thing we want to do is add to the stress you are experiencing. We want you to focus on your recovery and nothing else. We will work quietly and quickly in the background, making sure you get the maximum amount of Co-op compensation you deserve.
This is not something we merely expect you to take our word on. You can read the abundance of positive reviews we have had from previous clients. We also have many years of experience to draw on too, which we are sure will put your mind at ease. You can be certain that we have worked on many cases similar to yours time and time before, and so you are definitely in safe hands. If you ever need an update or you have a query, we are only ever a phone call away. You will never find it difficult to get in touch with us, as is the case with many other legal firms.
Call For Free Advice And To Start A Claim
If you have been injured while in Co-op, or any supermarket for that matter, all you have to do is call our team to begin the claim process. You can reach our Co-op accident helpline and personal injury team on 0800 073 8804. You will speak to a friendly and experienced advisor who will answer your queries, no matter how big or small. They will also talk you through the claims process, so that you know exactly what to expect. If you are ready to proceed, they will match you to the best No Win No Fee solicitor from our in-house team based on the ins and outs of your case to ensure the best possible service. Don’t delay; get the compensation you deserve today.
Helpful links
Controlling slip risks on supermarket floors
This link takes you to the Health and Safety Executive website for the UK government. It provides businesses with advice regarding the sensible long and short-term action for slip risks on a supermarket’s smooth floor.
Retail health and safety guide
For advice on health and safety in the retail industry, this link provides you with all of the information you need to know. The UK Government’s HSE department covers all health and safety topics, as well as giving information on the Primary Authority Scheme.
How Much Compensation for Slip Trip Or Fall Accident Claims?
Find out how much you can claim calculate the amounts for a slip trip or fall injury.
