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Social Housing Claims Guide – How Much Compensation Can I Claim For Social Housing Disrepair?

How To Claim Compensation If You Live In Social Housing

If you rent a social housing property from a council, Housing Association or commercial landlord and they fail in their duty to maintain your home which results in damage to personal property or your health, you and others in the household could be entitled to file social housing claims against a negligent landlord.

All social housing landlords have a duty of care under UK law to maintain their properties so they are safe for you to live in. Failure to adhere to the law which results in a property falling into disrepair and you fall ill or your personal possessions are damaged beyond repair, means a social housing landlord is failing to keep you safe in your home. As such, you could take your landlord to court by working with a personal injury lawyer on a No Win No Fee basis so you are awarded the level of compensation you rightly deserve.

At Legal Expert, our team of personal injury lawyers have years of experience in their field. We cover a vast range of personal injury claims which includes social housing claims and have filed many successful cases for clients in the past. To find out how we can help you and what this type of claim involves, please click on our guide to social housing claims below:

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A Guide To Social Housing Claims For Compensation

social housing claims

Social housing claims

There are various providers of social housing namely local councils, Housing Associations and commercial organisations although to a lesser extent. Social housing provides low cost, affordable accommodation to the people who need it the most. Any increases in social housing rents are controlled and therefore kept to a minimum so that people can always afford to pay for their social housing accommodation.

All landlords, and this includes social housing landlords, must under the law maintain their properties to a reasonable and acceptable standard. The law also obliges landlords to carry out necessary repairs when needed to prevent putting their tenants are risk of developing any health issues as a result of disrepair in their properties and to avoid any tenant’s personal possessions being damaged beyond repair.

Once you have informed a social housing landlord of any problems in your home, they must respond within an acceptable period of time and carry out an inspection of the property before organising the necessary repairs. Should a social housing landlord fail to respond and as such not carry out needed work to make your property safe to live in, you can take the matter further by sending them a formal letter of complaint.

However, if there is still no response from your landlord and you feel that your health is suffering and your personal possessions are being damaged due to the disrepair, you should talk to a personal injury solicitor who would assess your case before advising you on the best way to proceed offering valuable advice not only on how to claim compensation from your landlord but also how to insist they carry out the repairs needed to make your home safe to live in again.

At Legal Expert, a personal injury solicitor would assess your case before advising you on the best way to proceed in filing a successful housing disrepair claim and how much you may be entitled to using our personal injury claims calculator. Call us today to find out more about social housing claims.

What Is Social Housing?

Social housing provides people who need the most help with affordable, low rent accommodation. The housing is let to them on a secure let basis with local councils, not-for-profit organisations like housing associations and some private organisations now providing this type of housing.

The goal of social housing and how it is set up is detailed below:

  • To limit rent increases so that rents remain affordable
  • Accommodation is allocated to people who need it most basis
  • Social housing falls under each local council’s allocation scheme
  • Social housing is managed and owned by registered providers who are referred to as “social landlords”
  • Social housing is financially funded and regulated by the UK government via the Homes and Communities Agency
  • The Department for Communities and Local Government (CLG) is responsible for social housing oversight

It is worth noting that local councils have the right under the Localism Act 2011, to choose who is eligible for social housing and who can go on a waiting list bearing in mind that this legislation also requires that specific “groups” must be given what is termed “reasonable preference” when it comes to social housing.

Housing Associations are not-for-profit organisations that are independent and they tend to use any profits to maintain their properties and to build new ones. Although not very common, there are some commercial organisations that provide social housing to people who need low cost accommodation which are now appearing on the scene.

To find out more how a Legal Expert personal injury lawyer can help you through the process of social housing compensation on a No Win No Fee basis and what you may be entitled to, please contact us today.

What Is Housing Disrepair?

Social housing must be maintained to an acceptable and standard and landlords must by law carry out necessary repairs after having been informed about any problems regarding housing disrepair within an acceptable time-frame. The most common examples of disrepair reported in social housing accommodation are detailed below:

  • Cracks in external wall resulting in dampness and/or cold air to ingress
  • Rotten door and/or window frames resulting in an infestation of wood lice and water to ingress
  • Cracked and loose plaster on internal walls
  • Faulty or non-working gas boilers
  • Leaky pipes resulting in stains of walls and ceilings
  • Rotten floorboards resulting in them being dangerous to walk on
  • Faulty electric wiring
  • Loose roof tiles/slates resulting in draught and water ingress and dampness
  • Cracked/damaged sanitary fittings
  • Vermin infestation including rats and mice

Our team of social housing solicitors can assess your case before advising on the best way to proceed with your claim all the while respecting any personal injury claims time limit that may be associated with this type of housing disrepair claim.

Examples Of Housing Disrepair That You Might Suffer

All landlords which includes social housing landlords, must by law maintain their properties to an acceptable standard and carry out necessary repairs when needed. When a landlord fails in their duty to keep you safe in your home, you can take the matter further by working with a personal injury solicitor on a No Win No Fee basis. The law encompasses all tenancies whether shorthold or secure and it covers private landlords, Local Authorities and Housing Associations.

If you live in a social housing property and feel that your landlord is failing in their duty to maintain your home to an acceptable standard which has left you suffering from an illness and/or any of your personal possessions were damaged beyond repair, you could be entitled to claim compensation for your inconvenience, pain, suffering and damage to your personal property.

The most common causes of housing disrepair claims are detailed below:

  • Health issues suffered as a direct result of housing disrepair
  • General inconvenience which means tenants were unable to remain in their homes because the conditions were so bad they had to move out
  • Damaged personal possessions which includes furniture, clothing, bedding, soft furnishings, carpets etc

To find out how a Legal Expert personal injury lawyer can work with you on a No Win No Fee basis to get you the level of housing disrepair damages compensation you rightly deserve, please contact us today.

When Should You Make Social Housing Claims For Disrepair?

Urgent repairs must be carried out in a timely way and if a landlord fails to do anything to make right a situation that renders it unsafe for you to stay in a social housing property, you should then take the matter further. Formal complaints against social housing landlords can be filed for the following reasons:

  • They failed to deal with a repair
  • They were slow to respond and to carry out necessary repairs to your home
  • An inspection was carried out but then nothing happened
  • The quality of the repair was poor and unacceptable

At Legal Expert, we have years of experience when it comes to handling and filing successful housing disrepair claims, to find out how we can help you with your case, please contact a personal injury lawyer today.

How To Complain About Disrepair To Your Social Housing Landlord

A social housing landlord’s responsibility is to ensure that properties are well maintained and to repair anything that needs fixing in a timely manner. Once you have reported a problem to your landlord in writing and given them enough time to carry out necessary repairs and they failed to do so, then you could take the matter further which includes filing a social housing claim against them.

However, prior to filing a complaint against a social housing landlord, you need to check whether they are responsible for carrying out the necessary repairs. The information should be in your tenancy agreement or your tenant’s handbook which should detail a landlord’s responsibility when it comes to the areas of a property they must keep well maintained and in good working order. It is, however, worth noting that all landlords have a duty by law to carry out specific repairs in a property even if it is not stipulated in a tenancy agreement for them to do so.

Most social housing landlords have complaints procedures/policies in place and you should follow the process involved in filing an official complaint against them. These policies should clearly state how long it would take for a landlord to reply to your complaint and what the procedure you should follow if the outcome is not to your liking.

All complaints must be done in writing and you should always keep copies of correspondence about any housing disrepair issues you have with your landlord because it would be needed as proof when you take the matter further which includes when you contact your local Councillor.

If you need help, a Legal Expert personal injury lawyer can walk you through the procedure when it comes to filing social housing claims and would work with you on a No Win No Fee basis which allows us to begin work on your case without the need of asking for an upfront fee to do so.

How To Make Formal Complaints For Social Housing Disrepair

If, after having reported a housing disrepair issue in your home to a landlord and nothing was done to fix the problem, you should then think about filing a formal complaint. There are certain steps you must take before writing your formal letter of complaint bearing in mind there could be a housing association compensation policy in place. The necessary steps when writing a formal complaint are detailed below:

  • Make sure you read the social housing’s complaints policy and familiarise yourself with their target response time
  • Make very clear that your letter is a “formal complaint” regarding housing disrepair. This can be done by adding the heading “Complaint” at the top of your letter
  • Make certain the points you make in your letter are very clearly defined
  • Place the focus of your complaint on facts about the disrepair and include all relevant information which includes dates, times and names of any other people affected/involved
  • Make clear how you would like the problem to be resolved and that you would like the necessary repairs completed forthwith
  • Attach all copies of anything that is directly relevant to your complaint which includes photographs of the disrepair and receipts for any of your personal possessions that were damaged as a direct result of the problem
  • Add the date of your letter and your contact details
  • Keep copies of your formal letter of complaint and all other relevant documents
  • Make sure you send your Formal Letter of Complaint by registered post

To find out how a Legal Expert personal injury solicitor can walk you through the process of how to claim compensation from your landlord, please contact us today.

What Can Social Housing Disrepair Claims Include?

When you file social housing claims, there are specific out of pocket expenses that can be included. This means keeping all records and receipts relevant to your personal injury claim as proof of the costs you incurred as a direct result of the negligence of a third party.

A Legal Expert personal injury lawyer would advise you on all the things you can include to ensure you are awarded the correct amount to cover these out of pocket expenses. The expenses that can be included are detailed below:

  • Damage to personal property/possessions
  • Medical expenses that are not covered by the NHS
  • General inconvenience
  • Rent rebate/reduction
  • Care claim should you need assistance as a result of a health issue you developed due to the housing disrepair

To find out how a personal injury lawyer can help you with your claim on a No Win No Fee basis, please contact us today.

Social Housing Compensation Examples

The Judicial College compensation amounts indicated in the table below provide a guideline on how much you may be awarded and the figures are based on successful social housing claims awarded in the past, bearing in mind that like all personal injury claims are treated as being unique. As such, the amount you may be awarded could differ from the amounts indicated below.

Health issueNotesAverage amounts paid out
AsthmaMild to very severeA few hundred pounds to £57,620
Lung diseaseMild to very severe life changing conditions£1,760 to £108,370
Minor health issuesSlight to mild conditions where recovery is achieved in a number of weeksA few hundred pounds to £2,150
General inconvenienceDiscount on rentUp to 50%
Cost of replacement - newAmount awarded depends on value of damaged furniture
Cost of replacement - second/handAmount awarded based on replacing damaged furniture with second/hand items

No Win No Fee Social Housing Claims

Many people cannot afford to pay for legal representation when they have been either injured, had property and personal possessions damaged/ruined beyond repair or suffered some sort of illness through no fault of their own. A personal injury solicitor who works on a No Win No Fee basis, means that everybody can seek legal advice when they need it most without having to worry about funding it.

The structure involves signing a Conditional Fee Agreement (CFA) which is a legally binding document made between a personal injury solicitor and you. The solicitor would then be able to act on your behalf without having to ask you for any money upfront, nor would you have to pay any ongoing fees as your claim progresses.

No Win No Fee structures allow people to seek legal advice and representation without the pressure of finding the funds to pay an expert for legal advice and representation. You only pay a solicitor when a court rules in your favour or a defendant’s insurers decide to settle your claim prior to the case ever getting to court. All the fees that become due on successful claims are taken directly from the amount of money you are awarded. If your claim is unsuccessful, you would not have anything to pay for the legal services you received from a personal injury lawyer.

Why Make Your Claim With Our Expert Team?

Our team of personal injury lawyers have worked on many successful social housing claims for clients in the past and at Legal Expert, we cover all types of personal injury claims. Our initial, no obligation consultation is free of charge and it allows a personal injury solicitor the chance to assess your case before offering expert advice on how best to proceed with your personal injury claim.

We are recognised nationwide as being trustworthy and hardworking personal injury claims providers. Legal Expert is recognised by The Law Society and the Solicitors Regulation Authority (SRA). We work with clients on a No Win No Fee basis taking any financial pressure of finding the funds for legal representation when you need it most off the table.

A Conditional Fee Agreement allows a personal injury lawyer to begin working on your claim without requesting any upfront fees and you would not have any ongoing fees to pay either. You only pay when your claim is awarded by a Judge or a defendants insurer’s offer to settle your case out of court. Should your claim be unsuccessful, there would be nothing to pay for the legal services we provided on your social housing claim.

We keep our personal injury claims lines open Monday through to Friday from 9am to 9pm. Should you email us or request a “call back”, a personal injury solicitor would get back to you at the first opportunity.

Contact Legal Expert Today

A Legal Expert personal injury solicitor is ready to take your call to discuss any questions you may have about social housing claims on 0800 073 8804 and our personal injury claims lines are open 7 days a week 24 hour. The initial, no obligation consultation is free of charge.

You can request “call back” and a personal injury solicitor will phone you back asap.

If you prefer, you can email us your queries about a personal injury claim at We do our very best to reply asap – Monday through Sunday.

Helpful Resources And Links

If you are looking for advice on social housing claims and how a No Win No Fee structure works, click on the link below:

No Win No Fee structures explained

To find out more about contacting your local Councillor about a social housing disrepair issue, please click on the link below:

Contacting your local Councillor

To find out more about your rights under UK law, please click on the link below:

The Landlords and Tenants Act 1985

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