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A Guide To E-Scooter Accident And Injury Claims

By Cat Way. Last Updated 10th June 2024. Road-legal e-scooters have quickly become a fun, fast, and convenient way to get around town. When e-scooter riders respect The Highway Code and other motorists, the transport can be enjoyable for everyone 18 and over. However, e-scooter users could also have an accident that was not their fault.

As such, if you’ve been injured in an e-scooter accident that wasn’t your fault and you would like to start a personal injury claim, we can help. Why not get in touch now for free legal advice from our advisors? Get in touch by:

This guide will explain in what circumstances you may be able to make an e-scooter claim. Furthermore, it will also show the benefits of using a No Win No Fee scooter accident lawyer.  For more advice, continue reading our guide below.

Close up of a curbside.


Select A Section 

  1. Who Is Liable For E-Scooter Injuries?
  2. What Is An E-Scooter Accident?
  3. Are E-Scooters Legal In The UK?
  4. Where Can You Ride An E-Scooter In The UK?
  5. How Long Do You Have To Claim After E-Scooter Accidents?
  6. Types Of E-Scooter Accidents
  7. Evidence That Can Support E-Scooter Accident Claims
  8. Accident Compensation Payouts For E-Scooter Injuries
  9. No Win No Fee E-Scooter Accident Claims

Who Is Liable For E-Scooter Injuries?

In any personal injury claim, solicitors must be aware of who has a duty of care. This means the party has a legal responsibility to keep all visitors safe in the space they control. 

Relevant to the world of e-scooters is public liability. In public spaces controlled by the local council as well as private property, the controllers of spaces are obligated to follow the Occupiers’ Liability Act 1957. This gives occupiers the responsibility to ensure that anyone that visits is kept “reasonably safe” while present. 

Local councils can follow this legislation by ensuring that public highways are regularly maintained in a timely manner. If they become aware of missing road signs or potholes, for instance, they have a duty of care to repair these as reasonably soon as they can. 

Hit by another motorist 

If you are hit by another motorist, liability still needs to be worked out. Whoever caused the accident could be found liable. For example, if a driver was using their mobile phone while they pulled out and they hit an e-scooter rider because of this, they could be liable. 

Can I still claim?

You could make a claim in situations where your injuries were not your fault. If you lose control of your e-scooter after hitting a crack or pothole in the road that the local council has failed to repair in a timely manner, you may be eligible for a claim. 

If you have been involved in an e-scooter accident that was not your fault, but you are confused about the circumstances around your case, speak to our advisors today. 

What Is An E-Scooter Accident?

An electric scooter accident is when an E-scooter rider becomes injured due to a third party breaching their duty of care, such as another road user or a local authority. For example, if you are riding an E-scooter, you could be hit by another road user or fall due to a pothole in the road.

Here are some specific examples of how an E-scooter accident could occur due to a responsible third party being negligent:

  • There is a large pothole in the road that was reported to the council but has not been repaired in due time. An E-scooter rider could fall if they drive over this large pothole.
  • A car driver is using their mobile phone whilst on the road and fails to see that the lights ahead of them have turned red. From this, the driver could drive into the back of an E-scooter rider waiting at the lights.
  • A van driver is under the influence of alcohol whilst driving. From this, they might swerve into the side of an E-scooter rider since their judgements and driving ability are impaired.

Have a chat with our advisors about your specific accident today. They will be able to tell you whether you have a valid E-scooter accident claim.

Are E-Scooters Legal In The UK?

E-scooters are indeed legal to own and use in the UK, but just like cars or bicycles, this comes with certain restrictions that must be observed. These are as follows:

  • You must be 16 to use an e-scooter on private land, according to a recent Parliamentary report. However, to use a rented e-scooter, provided under the pilot scheme, you must be 18 or over.  
  • Riders are prohibited from using electric scooters on pavements. 
  • You cannot use an e-scooter on motorways. 

Do you need a licence to ride an e-scooter?

Anyone riding an e-scooter must have at least a provisional licence. If you rent an e-scooter through a local government pilot scheme, you will be covered by insurance as part of your rental purchase for however long you are in control of your rented scooter. 

Where Can You Ride An E-Scooter In The UK?

In the UK, e-scooters can currently be used in two main settings. These are on the road in England where there are government trials and on private property. However, specific restrictions will apply here.

E-scooters can be divided into two categories: 

  1. Those that are privately purchased through retailers. At present, private scooters are not road-legal.
  2. Those that are rented through companies, usually licensed and provided by local councils. You can only ride officially licensed rental scooters on the roads and also on cycle lanes in these areas.

Firstly, as mentioned, rental e-scooters must never be operated on footpaths for the safety of yourself and pedestrians. While recharging stations are positioned on footpaths, you must safely wheel these onto the road. 

While on the road, you must respect The Highway Code and other motorists. You can also not currently use these in parks if there’s no public road running through it. If you are found to have operated an e-scooter on footpaths or in parks, this could invalidate your claim. 

For more specific information about rental e-scooters and their availability in your area, contact your local council. 

How Long Do You Have To Claim After E-Scooter Accidents?

If you’ve been injured in an electric scooter crash and are eligible to make a personal injury claim, you must ensure that you are within the correct time limit. This is usually three years from the date of your injuries, as stated by the Limitation Act 1980. But this time limit comes with some exceptions.

For example, if you are under the age of eighteen when you suffer electric scooter injuries, then the time limit is frozen until your eighteenth birthday. From this date, you will have until your 21st birthday to start a claim. However, a litigation friend can make your claim for you at any time while the time limit is frozen.

For those who lack the capacity to claim for e-scooter accidents themselves, the time limit is suspended indefinitely. If the appropriate capacity is regained, then the suspension lifts, and the time limit begins on the date of their recovery. Otherwise, a litigation friend can make the claim on their behalf while the time limit is suspended.

Our advisors can help you identify whether you are within the time limit to start a personal injury claim when you get in touch today.

Types Of E-Scooter Accidents

E-scooter riders will occupy the same roads that car drivers and motorcycle riders drive on. As such, they can be susceptible to similar road traffic accidents. For example:

  • You may be affected by dangerous or reckless driving where you have been sideswiped, T-boned, or rear-ended by another road user. 
  • Substandard road conditions may also be the root cause of an e-scooter accident, such as a crack in the road or missing road markings. 
  • Car accidents involving doors can also be problematic on UK roads. These occur when someone driving a car parks alongside a road, and opens a door perpendicular to the road without checking their surroundings, causing a rider to crash. 
  • One other setting where an e-scooter accident could occur is at a junction. E-scooters and their riders do not occupy the same amount of space on the roads as a car. As such, it may be more difficult for car drivers to see an e-scooter approach at a T-junction, especially if the driver of the car is not paying attention. This may result in the rider T-boning or rear-ending the car driver, leading to a possible injury.

The above list of accidents is not exhaustive and may not adequately reflect the circumstances of your own incident.

Electric Scooter Injuries – Examples

There are several types of injuries that could be sustained in an e-scooter accident. This includes, but is not limited to:

Evidence That Can Support E-Scooter Accident Claims

When making a personal injury claim following an electric scooter crash, you will need to provide evidence that negligence occurred. Collecting sufficient evidence could prove the e-scooter injuries you suffered, as well as who was liable for your accident.

Some examples of the evidence that could help support your personal injury claim include:

  • A copy of your medical records stating the type of injury you suffered and the treatment you required.
  • Photographs of the accident.
  • Videos of the accident, such as CCTV footage.
  • The contact details of any witnesses to the accident so that they can provide a statement at a later date.

Call our advisors to learn more about personal injury claims for electric scooter accidents. They may also connect you with one of our solicitors, who could help you with gathering evidence for your claim.

Accident Compensation Payouts For E-Scooter Injuries

If an E-scooter accident claim is successful, then the compensation awarded could potentially be made up of two different payouts. These payouts are called general and special damages and address different impacts of the E-scooter accident.

General damages address the psychological and physical injuries you have suffered because of your E-scooter accident. This payout is always awarded for successful personal injury claims.

Here are some factors that are considered while the value of this payout is being determined:

  • Loss of amenity.
  • The extent of the pain.
  • How long the expected recovery period is.

Also, during the claims process, you might be asked to attend an independent medical examination to determine the value of this payout. The reports from this examination can be reviewed along with the Judicial College Guidelines (JCG).

The JCG is a publication that contains all sorts of psychological and physical illnesses and injuries, with guideline compensation brackets for each.

Guideline Compensation Table

In the table below, we have taken some injuries and guideline compensation brackets from the JCG (except the first row, which is not found in the JCG) which could possibly be suffered following an E-scooter accident.

However, it is important to keep in mind that none of these figures can be guaranteed for your specific claim, since all circumstances are unique.

InjurySeverityGuideline Compensation Brackets
More than one serious injury and special damagesSeriousUp to £1,000,000+
Brain damageVery serious (a)£344,150 to £493,000
Moderate (c) (i)£183,190 to £267,340
Moderate (c) (iii)£52,550 to £110,720
BackSevere (a) (i)£111,150 to £196,450
Moderate (b) (i)£33,880 to £47,320
Moderate (b) (ii)£15,260 to £33,880
NeckSevere (a) (i)In the region of £181,020
Moderate (b) (iii)£9,630 to £16,770

What Are Special Damages?

Special damages address the financial losses you have incurred due to your E-scooter accident. This payout is sometimes awarded for successful personal injury claims.

Here are some types of financial losses which could possibly be incurred following an E-scooter accident:

  • Loss of earnings.
  • Medication bills, such as the cost of prescriptions.
  • If required, professional care costs.

Receiving a special damages payout is important to restore your financial situation to what it was before you were injured due to a breached duty of care. For this reason, providing evidence such as payslips, invoices, bank statements, and invoices will be extremely useful to you.

If you have been injured in an electric scooter accident, contact us to learn more about how personal injury compensation is calculated.

No Win No Fee E-Scooter Accident Claims

If you suffered injuries in an e-scooter crash, you may wish to claim compensation with the support of a No Win No Fee lawyer. Their services could be funded under the terms of a Conditional Fee Agreement (CFA).

This means that you typically won’t be asked to pay an upfront solicitors fee. If your e-scooter crash compensation claim is successful, a success fee will be taken from your award. The law caps the amount that can be taken. When an e-scooter crash claim isn’t successful, you typically won’t be expected to pay for your solicitor’s services.

Our advisors can discuss how to claim for the injuries you suffered in your e-scooter crash. If they feel your claim has a good chance of success, you could be connected to our solicitors. To get in touch:

Read More

Below, we’ve added links to information that we believe could be helpful for you. 

Get in touch to discuss your e-scooter accident today.

What To Do If You Have A Car Accident

By Jo Greenwood. Last updated 6th July 2023. In this guide, we look at what to do if you have a car accident.

If you have been involved or injured in a car accident, there are specific things you must do as soon as feasibly possible. Whether you were the driver, passenger or pedestrian injured in a car accident, you might be able to seek compensation providing you can show you were not responsible or you were only partly liable.

what to do if you have a car accident

What to do if you have a car accident

To find out more about what to do if you’re injured in an accident, what evidence should be gathered to strengthen a personal injury claim, and how we can assist you in pursuing a claim, please contact us on 0800 073 8804.

For more information on what to do if injured in a car accident, whether you were at fault or because of the negligence of another party, please click on the sections below:

Select A Section

What Is A Car Accident?

You could be injured in a car accident in a number of ways, whether in a collision with another vehicle or road user. You could be involved in an incident where the car behind crashes into you, or you may have a blowout and lose control of the vehicle you are driving. Whatever the cause or reason for a car crash, if you suffer any sort of injury, you may be entitled to seek compensation whether you were totally at fault or partially responsible for the accident.

When it comes to the sort of injuries commonly sustained in a car crash, this typically includes the following:

  • Whiplash
  • Head injuries
  • Broken ribs
  • Fractures
  • Trauma to the knee
  • Injuries to hands
  • Cuts and scrapes
  • Internal bleeding

To learn more about what to do if you have a car accident, please read the rest of this guide.

Driver And Vehicle Safety Technology

Car accidents can happen when you least expect them. Whether you have a blow-out and as a consequence, you cause an accident, or because another vehicle is at fault. You may only have a minor bump, but this may still mean you experience shock. Today, there is a tremendous amount of car safety technology out there, all of which help reduce the risks of car crashes happening.

A lot of motor insurance providers offer lower premiums if vehicles are fitted with specific types of safety technology. Many vehicles now have visual and audible sensors to assist drivers when manoeuvring in tighter spaces. Some cars have automatic parallel parking features. It is always worth checking with an insurer as to whether having any safety technology would reduce a premium.

Vehicles may be fitted with the following:

  • AEB – autonomous emergency braking
  • Dashboard cameras
  • Adaptive cruise control
  • Lane departure warning
  • eCall

No matter how careful you are on the road, accidents happen whether it is your fault or not. If you suffer an injury in a car crash, you could seek compensation from the party responsible. If you contributed to the incident occurring, you should still speak to one of our advisers. The reason being that although you may be partially at fault, you could still seek compensation for the damage and injuries you suffered.

We would walk you through the process of making a personal injury claim once we have established your case is valid. We would determine this in a free, no-obligation consultation. During this consultation, we can also look at what to do if you have a car accident. 

Making Whiplash Injury Claims – What Is The Whiplash Reform Programme?

The process of making certain low-value injury claims in England and Wales has changed. This is because of the Whiplash Reform Programme.

If you wish to claim for a whiplash injury or other soft tissue injury valued at £5,000 or less as the driver or passenger of a vehicle who is over the age of 18, you may have to take a different route than before.

Cases that fit the criteria above will be valued in line with a fixed tariff, found in the Whiplash Injury Regulations 2021. However, if you suffer additional injuries not covered in the tariff, these will be valued in the traditional way.

If you aren’t sure which path to take when making your claim, you can contact our advisors. They will be able to answer your questions and provide you with guidance.

Always Stop After An Accident

It is a legal requirement for all drivers involved in a car crash where parties are injured or damage has occurred, to stop at the scene. Failing to do so would be an offence under the Road Traffic Act 1988 which carries a maximum penalty of six months in prison. You can also receive 5-10 penalty points for failing to stop after an accident, depending on how severe the incident was. 

It is also a legal requirement to report an accident where people have suffered injuries/damage and to exchange details with all parties involved in a car crash.

Should you fail to stop following a car crash, or you do not exchange details, you are duty-bound to report the incident to the police as soon as it is feasibly possible. This should be within 24 hours of the car crash happening.

The law requires that you report the car accident at a police station, or you may report it to a police constable bearing in mind that just phoning the authorities would not typically be acceptable.

Failure to report a car crash ‘as soon as practicable’ within 24 hours could result in you being convicted of an offence. It ought to be noted that the court would determine what ‘as soon as practicable’ would apply.

Exchanging Vehicle And Insurance Details With Other Drivers

By law in the UK, you are legally obliged to exchange details if you are involved in a car crash in which someone suffers injuries and/or damage. Failure to do so would be an offence under the Road Traffic Act. However, you should never admit you may be responsible for a car crash; it is far wiser to limit what you say to any other parties involved in the incident.

What to do if you have a car accident is detailed below:

  • Give your details to other parties involved in the car accident. This means sharing your name and address if the car crash caused injury or damage to anyone
  • Get the details of the other parties involved in the car accident that caused anyone to be injured or damage was caused
  • Swap insurance details with all other parties involved (drivers)
  • Make sure you take note of the contact details of any witnesses to the car crash.
  • If possible, try to ascertain if the driver of the other vehicle is the ‘registered’ owner. If they are not, you should try to find out who is
  • Should the incident involve a foreign vehicle, you should note down the registration numbers of the lorry and trailer if a lorry is involved in the accident. If possible, get the name of the company that owns the lorry

What To Do If You Have A Car Accident

You might be curious about what to do if you have a car accident. There are steps you should take following a road accident that can improve your chances of being awarded personal injury compensation. For example, you should seek medical treatment first and foremost.

Additionally, we recommend collecting evidence that can prove that the defendant acted negligently. This includes proof of any injuries or harm you have sustained. The following could be helpful evidence for a road traffic accident claim:

  • Your medical records can confirm any diagnoses or treatment relating to your injuries.
  • CCTV footage or dashcam footage can prove who was at fault.
  • Photographs of any injuries you have suffered.
  • Contact details of any witnesses who can corroborate on your version of events.

Now that we’ve answered what to do when you have a car accident, you might be interested in knowing who you should notify about the incident. Continue reading to find out more. Alternatively, our advisors can answer your questions about the car accident claims process at any time.

Who To Contact After A Car Accident

Having been in a car accident, you must notify various parties if anyone was injured in the incident, which includes the ambulance service and the police. Below, we explain when to contact the various services and why this is essential.

When to Contact the Emergency Services

If you or another party involved in the car crash has sustained injuries, you must call the emergency services as soon as possible. Even if you think an injury may only be minor and this includes a slight knock to the head, it is essential that the injury is treated by a medical professional. This could be at the scene of the car crash, en-route to a hospital in an ambulance, or in the Accident and Emergency department. You should also contact the police if your car, or the other car involved, is blocking the road and you’re unable to move it. 

When to Report a Car Accident to the Police

You are legally required to report a car accident to the police if anyone involved is injured. Failure to report a car crash is an offence that is taken extremely seriously by the authorities. You must report the incident to the police within 24 hours. If you report it any later, you must show good reason for not having been able to do so within the required deadline.

It is also a legal requirement for all those involved in a car accident where people are injured to exchange details and again, failure to do so would be deemed an offence that carries financial penalties.

When to Contact Insurance Companies

Even if you are not intending to claim on your own insurance for any damage your vehicle sustained, you should report a car crash to your motor insurance provider within 24 hours of the incident occurring. However, it is always a good idea to check your policy to establish when an insurance provider needs to be told about a car crash.

When to Contact a Solicitor

If you feel that another party is not being honest about how the car accident happened because they are trying to lay the blame on you, the best course of action is to get in touch with a solicitor before doing anything else. This includes not admitting anything or hinting that you may have contributed to the car crash.

A solicitor would determine who could be held responsible and if it is felt that your case against the other party is strong, the solicitor would typically agree to represent you by offering No Win No Fee terms.

Now that we’ve established what to do if you have a car accident, our upcoming sections will look in closer detail at the compensation awards that could be applicable to your case. 

Car Accident Compensation Calculator (UK claims)

If you are wondering how much compensation you may be awarded, this would depend on several factors which include the severity of your injuries and damage sustained. We have provided a table using compensation amounts based on the Judicial College Guidelines which courts, solicitors and insurance providers use when establishing personal injury settlements.

Injury and severity Notes Value
Brain damage- very severe These will involve little, if any, evidence of meaningful response to environment, little or no language function, double incontinence and the need for full-time nursing care. £282,010 to £403,990
Brain damage – moderately severe The injuries will leave the victim seriously disabled, with a significant dependence on other people and may even require round the clock care. There may be limb paralysis, cognitive impairments, or even blindness. £219,070 to £282,010
Neck – severe (i) Potential paralysis with a long recovery, taking years in some cases. Little or no movement with possible headaches. In the region of
Neck – moderate (ii) Soft tissue injuries or disc lesions, leading to impaired mobility, recurring pain, stiffness with a possible need for surgery. £13,740 to
Knee – severe (i) erious knee injury where there has been disruption of the joint, the development of osteoarthritis, gross ligamentous damage, lengthy treatment, considerable pain and loss of function. £69,730 to £96,210
Knee- moderate (i) Injuries involving dislocation, torn cartilage or meniscus which results in minor instability. £14,840 to £26,190
Foot- very severe This bracket might include the traumatic amputation of the forefoot where there was a significant risk of the need for a full amputation and serious exacerbation of an existing back problem, or cases of the loss of a substantial portion of the heel so that mobility was grossly restricted. £83,960 to £109,650

Foot – severe include the traumatic amputation of the forefoot where there was a significant risk of the need for a full amputation and serious exacerbation of an existing back problem. £41,970 to £70,030
Whiplash Lasting longer than 18 months but nor more than 2 years. With associated minor psychological injuries. £4,345
Whiplash Lasting longer than 18 months but nor more than 2 years. Without associated minor psychological injuries. £4,215

Please note the amounts of compensation indicated in the table above are provided as a guideline only. For a more accurate idea of how much you may be awarded, please speak to a member of our team on 0800 073 8804.

Personal Injury Claim Special Damages

When you make a personal injury claim for compensation, the amount you may be awarded is divided into two parts. You would be awarded general damages for the injuries you suffered and special damages for all out of pocket expenses you paid out as a direct result of your injuries and damage incurred.

Special damages you may be able to claim would include the following:

  • Any medical costs which are not covered by the NHS. This includes the cost of prescriptions, physiotherapy, rehabilitation, and any other treatment provided by a private medical professional
  • The cost of travelling to and from a hospital for treatment. This could include the cost of parking, whether you go there by car, train, bus or taxi
  • Care costs should you need help around the home for everyday chores
  • Any loss of income and future earnings
  • All other costs you can link to your injuries

For more information on what you may be able to claim back in special damages if you suffered an injury in a car crash, or for more general information on what to do if you have a car accident, please speak to a member of our team on 0800 073 8804.

No Win No Fee Claims For Injuries Caused By Car Accidents

Our solicitors work on a No Win No Fee basis when they take on claims for clients. This would involve assessing whether your case is valid, which would be determined in an initial consultation that is free of charge. You would be under no obligation to pursue a claim should you choose not to. We’re registered in England with the Solicitors’ Regulation Authority, so you know your claim is in safe hands. 

Once we have established there is enough evidence to prove that your claim for injuries sustained in a car crash was through the negligence of another party, you would be asked to sign a Conditional Fee Agreement, also called a No Win No Fee Agreement.

A No Win No Fee contract establishes that the only time you pay for the services a solicitor provided is when you are compensated for the damage and injuries you suffered in a car accident. This is known as a ‘success fee’. There would be no upfront fee or ongoing fees to pay when you sign a No Win No Fee agreement. Should your case be unsuccessful, there would be no fee to pay the solicitor, taking away all the stress and worry of finding the money to pay for legal representation when you need it the most.

Start Your Claim

We hope this guide has shown you what to do if you have a car accident. If you feel ready to make a claim for injuries and damage sustained in a car accident, you can contact us on 0800 073 8804. An adviser is ready to take your call and assist you.

You can also contact us by email at the following address – Or, you can use our online claim form.

Resources For Car Crash Victims

If you would like more in-depth information on reported car accidents and road casualties in the UK, please follow the link below:

More data of car crash casualties in Great Britain

If you were involved and injured in a car accident and would like further details about contributory negligence, please click on the link below:

Contributory negligence

For more information on proving a car accident was not your fault, please click on the link below:

How to prove a car accident was not your fault

If you or a loved one was injured in a car accident and you would like more information on the statutory time limit associated with this type of claim, please click on the link below:

Time limit to make a car accident claim

Have you been injured in a car park accident? The guide below looks at when and how you could claim compensation.

Carpark accident claims

Has a loved one been killed in a fatal car accident? If so, learn more about who could claim compensation in this guide.

Fatal car accident claims

Thank you for reading our guide looking at what to do if you have a car accident.

We also have some other guides on car accident claims that you may find useful:

Written by Wood

Edited by Billing