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Last Updated 10th March 2026. When we do our weekly shop, most of us don’t think much further than getting what we need and getting home. However, even in a supermarket, there can be potential risks to both customers and our employees. This guide looks specifically at making Sainsbury’s accident claims, and is part of a series on claiming after a supermarket accident.
We cover all the important areas of making a claim, including the eligiblity requirements, how to prove your injuries were caused by the supermarket’s failings and how compensation payouts are calculated in public liability cases. You will also see a table with some guideline award figures to give you an idea of the types of injuries for which compensation could be sought.
In our final section, we look at the No Win No Fee contract offered by our expert personal injury solicitors, paying particular attention to how you can benefit when choosing to claim with us.
To ask any questions you might have, and we are fully expecting you to have some after reading this guide, get in touch with our team for further advice or a free eligibility assessment. You can reach us at any time via the details given here.
4.8 (466 reviews) You may be able to claim compensation after an accident in Sainsbury’s if you can show that you were injured due to the store’s failure to keep you reasonably safe while on the premises, including car parks and petrol stations. As a third party controlling a publicly accessible space, Sainsbury’s has a legal obligation to take practical steps to ensure that you are reasonably safe while shopping. This is per the Occupiers’ Liability Act 1957.
The eligibility requirements to make a compensation claim against Sainsbury’s, alongside a brief explanation for each, have been given here:
You can learn more about making a supermarket claim after an accident in a Sainsbury’s store by getting in touch with our advisors today. Our team can provide further information and a fast, free eligibility check.
There are many different types of accidents and injuries that could take place in Sainsbury’s or any other type of supermarket. Here are some examples:
As you can see, there are many different ways someone could be hurt while working or shopping at Sainsbury’s. If you cannot see the injuries you have sustained in the list below, don’t panic. The main factor is being able to prove that someone else is at fault for the injuries you have sustained.
Slip, trip, and fall claims are the most common out of all of the supermarket cases we handle. Examples include:
If any of these situations sound familiar, we can help you to get the compensation you deserve. All you need to do is give us a call to get started with one of our slip and fall solicitors.
You could also make Sainsbury’s accident at work claims if you were injured as an employee. However, you must meet the same personal injury claims criteria discussed above.
In the case of employees, the duty of care is set out in the Health and Safety at Work etc. Act 1974. This act requires employers to take reasonable steps to ensure the safety of their workers. Failure to do so would be considered a breach of duty. Should this breach cause an injury, then you might be eligible to make an accident at work claim.
For example, due to insufficient training, you injure your back and shoulders lifting heavy boxes incorrectly. Your employer should ensure that you have appropriate manual handling training if part of your work duties include lifting and carrying.
To discuss how to claim for an accident at work, speak to a member of the team using the contact details above.
How much compensation you get after an accident at Sainsbury’s that causes injury will depend on how serious your injuries are and the impact they have on your daily life. There are two heads of claim under which compensation in a successful personal injury claim can be awarded:
When determining a possible general damages figure, solicitors will make reference to your medical evidence in conjunction with the Judicial College Guidelines (JCG). The JCG publication sets out the guideline payout brackets for various injuries. We have used the JCG figures, apart from the first entry, in the table here.
Please note that this information has been included to serve as guidance only
| Type of Injury | Severity | Guideline |
|---|---|---|
| Multiple Very Severe Injuries as well as Substantial Financial Harm | Very Severe | Up to £1,000,000 + |
| Brain Damage | Very Severe (a) | £344,150 to £493,000 |
| Moderately Severe (b) | £267,340 to £344,150 | |
| Neck injuries | Severe (a)(i) | In the region of £181,020 |
| Moderate (c)(i) | £30,500 to £46,970 | |
| Severe Leg Injuries | Severe (ii) Very Serious | £66,920 to £109,290 |
| Severe (iii) Serious | £47,840 to £66,920 | |
| Elbow Injuries | A Severely Disabling Injury (a) | £47,810 to £66,920 |
| Less Severe Injuries (b) | £19,100 to £39,070 | |
| Wrist Injuries | Less Severe (c) | £15,370 to £29,900 |
Financial harm due to your injuries may be compensated under special damages. As injuries can have significant knock-on effects in your daily life, it is common to see injured people lose income, require lengthy medical treatment, as well as care in their home.
Special damages apply to both past and future losses so it’s often the case that this head of claim greatly exceeds general damages. Examples of costs that you could be compensated for include:
Make sure you keep hold of your payslips, bills, receipts and any other documents that show what costs you have incurred.
This section is intended to provide guidance only. To learn more about Sainsbury’s accident claims, and to find out what you claim in your particular circumstances, talk to our advisors today using the details provided.
4.8 (466 reviews) Generally, the time limits in Sainsbury’s Accident Claims are 3 years from the date of the accident. This was established by the Limitation Act 1980 although there are instances where exceptions can apply.
If the following circumstances arise, then the time limit will be extended.
To begin any potential claim for Sainsbury’s accident compensation claim much sooner, a litigation friend may be appointed. Litigation friends are given decision-making authority over the claim, under the conditions that they do everything they can to keep the injured person informed and act in accordance with their best interests.
You can find out about the time limits in Sainsbury’s injury claims by talking to one of our advisors. Our team is available 24 hours a day to provide further guidance, free legal advice, and assess the validity of your potential claim. Get in touch at a time that suits you using the contact information provided below.
If you have been injured while you were shopping or working at Sainsbury’s, it is important to take the necessary steps to gather as much evidence as possible to support your claim. This includes:
One of the main features of our service is the fact that we only offer Sainsbury’s No Win No Fee claims. This makes it possible for anyone to launch a personal injury claim, irrespective of his or her current financial situation. This is because you only ever need to pay legal fees if your case is successful when it comes to the No Win No Fee payment structure. Therefore, if something goes wrong and we do not manage to secure compensation for you, you will not have a huge legal bill to fund. In fact, you won’t need to pay a penny
This gives you a degree of financial protection that simply is not available with other types of claims. It also provides a number of knock-on benefits too. For example, you can have the peace of mind that your lawyer is working hard for you and doing everything in their power to secure a payout for you. Furthermore, you know that we will only ever take on cases that have a genuine chance of success – we won’t waste anyone’s time. Sadly, the same cannot be said when it comes to solicitors who charge per hour. This is because there is always going to be the worry that they are merely taking on your case in order to take your money.
There may be many personal injury law firms in the UK, but it is important to choose with care. You need a company that genuinely cares about you and the horrible situation you have experienced. You need lawyers with the expertise and dedication to secure you the maximum possible compensation.
We have worked on many supermarket compensation cases before, from accident at work claims to slip wet floor Sainsbury’s claims, and we have always worked hard to guarantee the highest possible payouts for everyone we have worked with. Our team won’t confuse you with complicated legal jargon, nor will we leave you in the dark throughout the claim process. We will be with you every step of the way to ensure the process goes as smoothly, efficiently, and successfully as possible.
These frequently asked questions offer quickfire answers to provide further information on making Sainsbury’s accident claims. As always, more detailed guidance can be sought from our dedicated advisory team.
While you do not need CCTV evidence to make a claim, it can be very useful for showing how the accident unfolded. Other evidence can still be used to prove the supermarket’s liability for your injury.
Yes, you could claim if no wet floor sign was placed after a spill, leak, or cleaning activity, causing you to slip and injure yourself. Stores like Sainsbury’s have a legal obligation to take practical steps such as these to ensure that visitors, including customers, are reasonably safe.
If you tripped over stock or other clutter left in an aisle, you may be able to pursue a claim against the supermarket for the injuries you sustained. Supermarkets, including Sainsbury’s, should keep walkways clear of tripping hazards (e.g., pallets or stock cages) and take preventive measures to identify and remove them.
It is possible to claim for a car park accident at Sainsbury’s, as their responsibility towards ensuring the reasonable safety of customers extends to all areas in their control, including outside spaces. A car park accident might result in a customer being injured if they trip and fall due to poorly maintained surfaces, such as large potholes, and the store’s failure to make timely repairs.
Generally, how long personal injury claims against Sainsbury’s take will depend on case-specific factors, such as how quickly liability is admitted. Even in straightforward cases where liability is admitted right away, assessing your injuries, submitting the relevant documents, calculating compensation, and negotiating a settlement will all take time.
If faulty trolleys cause you injury, such as crush injuries from one toppling on you, then you may be able to claim if the harm was caused by the store’s failure to regularly inspect or maintain the equipment. Broken metal, loose or seized wheels, and missing screws can all lead to serious accidents and cause harm to shoppers.
It is always best to report the accident in the store, as this ensures it is logged in the supermarket’s accident book. Speak to a member of Sainsbury’s staff and inform them of what happened, but if your injuries prevent you from doing so, someone with you or another shopper can do it.
If you want to make a claim for Sainsbury’s compensation, all you need to do is contact us today. You will speak to one of our polite and experienced advisors, who will happily answer any queries or concerns you have. If you are ready to proceed with filing for compensation, the advisor you speak to will match you to the best No Win No Fee solicitor from our team based on the ins and outs of your case. All of our solicitors work in-house and are dedicated to securing the maximum compensation for their clients.
Reach out today via one of the options listed below:
Use this link to access a range of NHS services following an injury in a public place.
This link takes you to the Government’s Health and Safety Executive website, where you will find information on sensible long and short-term actions for businesses to take when tackling slip risks on a supermarket’s smooth floor.
For more information on health and safety in the retail industry, check out the information provided by the Government’s Health and Safety Executive website. This includes details on a wide range of health and safety topics.
Thank you for reading our guide about supermarket injury compensation and Sainsbury’s accident claims.
