Complaints Procedure

At Legal Expert, we are committed to providing legal support, in particular in pursuit of compensation for injuries and harm through claims against third parties.

We focus on delivering a quality service and transparent communication. If our service or that of our solicitors falls short of your expectations, we welcome your feedback to address concerns and prevent recurrence.

How to Raise a Complaint

You have several channels to file a complaint:

1. In-person
2. By telephone
3. By fax
4. By email: [email protected]
5. In writing: JF Law Limited, Europa House, 1 Conway Street, Birkenhead CH41 6RY

Lodging a Complaint About a Solicitor

If dissatisfied with the service provided by one of our solicitors, please contact us. If unsatisfied with our response, you can reach out to the impartial and independent Legal Ombudsman.

Legal Ombudsman Contact Details: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ

For residents in Scotland, contact the Scottish Legal Complaints Commission.

Scottish Legal Complaints Commission Contact Details: Scottish Legal Complaints Commission, The Stamp Office 10 – 14 Waterloo Place, Edinburgh EH1 3EG Tel: 0131 201 2130 Fax: 0131 201 2131 Email: [email protected]

Complaint Handling Process:

1. Acknowledgement within 5 working days with details of our complaints procedure
2. Progress update within 4 weeks, providing a final response or an explanation for any delay
3. If no response within 8 weeks, a definitive/final response or an explanation for the delay

If you have any questions about this process, please see our Customer Support page

Our Commitment To You

We are dedicated to continuous improvement. Explore our promises to you in our:

1. Privacy Policy: Ensuring the confidentiality of your personal data
2. Cookies Policy

Solicitors Regulation Authority (SRA) Contact Details

JF Law Limited is authorised and regulated by the Solicitors’ Regulation Authority (SRA). You can find our regulatory information here.

A complaint can be made to the SRA, whose contact information can be found below:

Birmingham (Headquarters), The Cube, 199 Wharfside Street, Birmingham B1 1RN

Telephone: 0370 606 2555

Find more information at the SRA’s Contact Us page.

Last Updated 29th July 2025